Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

This was my first facial experience and I'm really glad I booked with Carlee! She made me feel so…read morerelaxed and comfortable. She gave me great tips on my skincare and left my skin looking smooth. I highly recommend booking with Carlee, she's professional, fun, and friendly!

I visited the new Viva Day/Med Spa in Dallas and was blown away. The space is absolutely stunning!…read moreModern, calming, and full of thoughtful details. The entrance wall alone feels like an architectural masterpiece, and the convenient parking right outside is a huge plus. I got a massage and added the Mind Sync, which was the perfect blend of massage, meditation, and deep relaxation. My body, mind, and energy all felt completely refreshed. Shoutout to Tabatha, my massage therapist, she was incredible and even helped relieve a pinched nerve I've been dealing with. And thank you to Blake for the warm, informative tour of both the spa and med spa. I wrapped up my visit in the cozy star room, and honestly could've stayed all day. This place deserves 10 out of 5 stars. I can't wait to go back!

My husband and I took a chance on this spa because the reviews were solid. We had a fantastic…read moreexperience and wonderful service from Mandy. We are newbies to getting 'help' and she took her time to walk us thru what would be best for us. Now we come as a date spa day! Love her and highly recommend!

From start to finish, my experience at The NOW Massage Preston Forest location was beautiful. I'm…read morealways so relaxed as soon as I step foot inside their sanctuary. The front desk associate is so pleasant. Ana, my massage therapist, was so warm and calm upon meeting her which definitely translated to her massage skills. I got the prenatal massage as I'm 37 weeks with an active toddler at home so I really needed some deep relaxation. She was so gentle and just had the magic touch - a skill that is not learned but is innate. It put me to sleep which is rare for me as I do not take naps. She is so sweet, genuine, and made sure I was well taken care of. I truly appreciated the care and attention Ana gave. I will definitely be back to get another massage from her and will recommend her to everyone I know!

Called to book an appointment with no answer. Left a Voice mail. Got a text message that walked me…read morethrough the booking process which was quite cumbersome. Struggled to select a therapist with a specific time. Got the "Not available" message repeatedly. Got through it and then it asked me to enter my credit card. Nope! your credit card cannot be saved in our system. What? I reentered it. Still the same. My credit card works just fine everywhere else. I then tried to book online and got similarly frustrated. Maybe it's just me but I don't think so. Can't I just call, talk to a human and book a time and choose among "Good" therapists that cater to my issues? There are many massage studios in the area so, inspite of the good reviews here, I'll go somewhere else.

I had an amazing experience here, Gigi, Chloe & Mariah are incredible!! Thank you guys so much againread more

The massage session was relaxing and professionally done. The therapist was attentive and used good…read moretechnique. The only minor issue was that the room felt slightly cold during the session.

I booked a massage and I didn't get a massage…read more So why am I giving it 5 stars you ask? The service. Vivian the manager was great. Backstory: I am in town for my friends baby shower. She's 41, this is her first baby. It will probably be her ONLY baby. The women's body is crazy like that. Happy I'm able to decide what I want to do with my body. Tangent. I booked 2 massages. A maternity one and a regular Swedish massage. My friend goes in right before the appointment time. Perfect! My turn is coming right? Someone calls my name. Oops. She meant Catherine. Not Caroline. Idk that mistake happens often. I know because I have a sister whose name is Catherine. So I sit down. 20 minutes after my appointment time, the manager comes in and tells me the therapist didn't show up and they're fully committed today. (No wonder they confirmed the appointment a million times) she basically said "you ain't getting your massage today" but, nicer, wayyy nicer lol Am I annoyed? 100% Am I irritated? Totally I text my husband who is the rational one in the relationship and he said "give them some grace, it's not their fault someone didn't show up to work." He is right. They totally made up for it. I did the halotherapy which is this salt treatment thing and we got 2 pedicures. She even ended up comping my friends massage. The whole thing was comped. Honestly, she didn't have to do that. I could sense that she REALLY felt bad. Sometimes people apologize because they feel like they have to and it's not genuine. She was genuine. If I was a local, I'd come back just for the service. My friend loved her massage and really that's all that matters. (I have one scheduled in San Diego at the end of the month anyways) #firstworldproblems I hope my therapist is okay.

Had the most amazing massage by Debbie! Came in with really tight neck/traps and she masterfully…read morewas able to relax them. She is truly a pro and I came out of the spa feeling better than ever. Will absolutely be back for another massage from her!

A great massage and a lovely, relaxing experience. They took me as a walk in and I only waited a…read morecouple minutes. The therapist was nice and professional, led me to a very serene room and gave me a great massage.

I have been going to this spa for a few years now, it is my absolute favorite! The interiors are…read moresuper cute and so spa like, the tea that they offer is amazing and the pricing really good. Also, all the aestheticians I have ever had at either Lovers Lane or the Hill locations have been amazing! My usual aesthetician is Italy and Allison for MedSpa. Today I tried Melissa and she was also amazing. I really don't think you could go wrong with any of them. It's the best you should try it!

I have gone here several times, every time it is amazing. Had Lewis for the first time, best…read moremassage I've ever had! So relaxing in there! 12/10

Jenna is so sweet! I got the prenatal massage and she listened to all my concerns and got straight…read moreinto my troubled areas! Jenna definitely made me feel more than comfortable! Her hands are so soft, but she really does know how to do her thing!! I loved my experience with Jenna and the team (front desk)! However it was really cold in there. The blanket was really warm initially, but it started to become very cold . Honestly it could've been because I do get cold very easily and also the stuff Jenna used probably made me feel cooler, which could just be preference and has nothing to do with them at all. There was one incident that I feel like someone else would've reacted differently than I did. The restroom (they only have one and it's in the front) I didn't realize and no one told me until i read a small sign, upon closing the door behind me that the lock was broken :( I had to use the restroom and wanted to do so before getting back on the road, since with pregnancy....well for the ones that get it get it, lol. I wrestled back and forth in my mind on if I should use the restroom or not... I chose not to and just washed my hands to get my mental state back in that "relax mode". I started to wash my hands and a man opened the door and literally got an entire glimpse of me, was startled, and shut the door. Wow....im so happy I wasn't using the restroom. That would've been very very awkward and I wouldn't have known how to even handle that moment. I told the man that it was okay, because of course it wasn't his fault, he didn't know..but Jenna, when I asked her about where the restroom was she told me where and told me that I could use the restroom. I think it would've been nice if she told the front desk staff so that way they could keep an eye out for me. The interaction between the man and I was definitely quite loud and so I'm surprised they didn't say anything to me after, like no apology or anything. Once they saw me they motioned me to check out and grabbed payment. I paid my $180 for the prenatal massage plus tipped Jenna $40, because I really did enjoy her service but there's always room for improvement anywhere :) hopefully they take this as a loving critique. I would hate anyone else to get that restroom experience and actually have been using the restroom.... I didn't say much at the end, but I think I was still in shock. I have never had that happen before..:(

Super relaxing and serene in here. This place was beautiful. Ask for Joel, he's super professional…read moreand gives the best massages. I felt rejuvenated after and didn't want to leave. Definitely will be back

Love this spa!! The vibes are warm and cozy and the staff is very friendly. I also love the…read moreproducts they have and use for the facials.

Sophia was incredible!!! She is professional, kind hearted and a wonderful Massage therapist. She…read moreasked me if her pressure was good and it was! She was able to locate my tension and help me relax. Honestly the holidays were a little chaotic this year and getting this massage helped relieve my stress and find peace. My husband and I both got massages, he said Lucy was fantastic!! 5 stars! We will be back VERY soon!

Best massage ever. Listened to problem then developed a plan. Very knowledgeable about…read morephysiology. Very fair on pricing. Very kind and sweet.

I booked a couples massage on Feb 14th 1st off the Massage was very average it was just oil…read morerubbing. 2nd I went to pay and they took the amount off of my card, the lady at the front Krystal sweared up & down that the payment did not go through and that she would not let me leave unless I proceeded an additional payment in that same amount. I finally processed the 2nd payment because I did not want to be there all day. 2 days later both transactions moved from pending to posted. So I was double charged, l've been trying to get in contact with the spa however now they're not answering the phone other than when I talked to them that morning and they claimed that they would contact me later. This is very unprofessional establishment.

Awful customer relations. Major miscommunication of date and time of a facial appointment. Spa…read moremanager charged a 'no show' charge and refused to refund despite being a longstanding Hilton Honors member and guest of the Highland with 4 more years of frequent visits. (Spa manager is defiant and front desk personnel was incredibly rude.) To boot, no one ever apologized nor made any concession for the future. Would not recommend this facility. They are wildly desperate to charge guests and incredibly unyielding in their operations. Horrible experience.