Meh. Not impressed at all. After splurging on a great hotel the week before, we decided to go a bit more economical and stay here for week 2. Bad idea and should have just paid a tiny bit more. Pros: the pictures on the website. Mario the sweet waiter at the beach club. Cons: weird small bugs in beds (vile); front desk staff not super pleasant/couldn't care less; beach chairs/scene kind of rundown; drinks are WATERED down (but the one day we actually stopped for a drink I was able to stay hydrated ;-)); ac is only on after 7pm; ran out of power mid day; Oh yes, and the WiFi does not work at all (but on the bright side I spent time disconnected). Bikes for rent are beat down. Cheaper and better quality almost every other place we saw. For the most part we stayed out of the hotel and just enjoyed everything Tulum and the area had to offer (including hanging out at better hotels). If you can afford to go one step higher do it. There are so many better options... Lesson learned. read more

We booked this hotel because it was next door to the house the rest of our family rented. Wow, what a great hotel, stylish, well run and fun. The 7 nights were just perfect. We stayed in the Tower, loved our deck, view and room. The restaurant was also very good. We had two large family dinners there. The pizzas, pastas and drinks were so good. We especially liked the night with the Cuban band. The atmosphere, pizza oven, service all excellent. We have been all over Mexico, but never stayed in this area till this year. Can't wait to go back, the beach is the most beautiful beach I have ever stayed at. Highly recommend this spot. read more

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Absolutely I love this place! They have the best service at the front desks and amazing lunch food with great working space on the swings. The vibe is very natural and if you do a shared bathroom they are so clean and nice! No Biggy at all. This is my most favorite place, so authentic and relaxing. No heels needed here and I can't say enough about the location being smack in the middle. 2nd time coming back to coco beach Tulum and 3rd time In Tulum in 5 months! read more

While at dinner, two purses were stolen containing the room keys and a passport. The hotel keys were physical keys and said the hotel name along with room number. I WhatsApp'd Coco Tulum ASAP and the manager was AMAZING. He immediately said he felt terrible and asked if we were all okay. He said they could rekey the locks in the morning, but for the night he had an extra security guard come in and stay outside of our rooms. At first I didn't believe a hotel would be so nice and accommodating. We were terrified to go to sleep and one of the girls from our group stepped outside a few hours later to make a phone call. Sure enough there was a security guard hanging out by our rooms to keep us safe. The following morning, the manager researched everything we needed to get our friend home with the stolen passport. He set us up to get police reports and called people to figure out the best place to go. Even printed the copy of her passport to help with everything. Thank you for being so amazing and it was such a beautiful hotel experience. We felt super lucky to be at this hotel during a scary time. read more

I want to go back already. Super mellow and relaxing our room was steps from the beach, love the private deck and hammock at our garden view cabana. Staff was super helpful and kind. Front desk and helped with planing activities and recommended cenotes. The pizza is super yummy and dinner is accompanied with live music. The beach club is super cool we missed the Sunday beach party, another reason to go back. Hotel has 24hr security. read more

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This review is for the beach club. It's set up nicely. There's a $50 minimum spend (we came on a Sunday). The music is nice and chill. The drinks though were all terrible. They tasted like water. Not a single drink that we ordered from their signature cocktails had good flavor. The food was mediocre with almost no flavor. And bring your own towel because unless you're a hotel guest they won't give to one. read more

The location and view is amazing, you're right on the water. Also, the free breakfast and coffee is nice. I feel you pay a lot to stay somewhere that doesn't offer much. There is no amenities, the air Barely worked in our room, it rained the whole week we were here and our bags got wet from all the water on the floor from the rain. I just payed a lot of money to go glamping pretty much. Wouldn't bother asking staff if you have any concerns because they will just argue with you about how they are right and you are wrong. Super disappointed with this place. I payed more here than I do in San Diego for a lot of things. I've never felt so excited to go home after a vacation. read more

After I paid for lunch at the beach club today my waiter asked me for a tip in cash. I showed him the bill which already included the "taxa de servicio sugerido" and he replied "that's the tax". I then told him that I'm Brazilian and that I know exactly what "taxa de servicio" is. And even if I didn't, the word "sugerido" would have given him away, taxes are not suggested, they're obligatory. I can't even imagine how many American tourists are robbed here everyday and are completely oblivious to it. I will not be coming back. read more

If I could rate this a "0" I would! My wife and I took our family here from December 26-31 of this past year, and our experience was anything but enjoyable. We had a total of 3 rooms in our party in what we found out to be a newer building. After checking in our nephew came to us crying saying that he has bedbugs in his bed. Since this hotel is basically on the beach we thought it must be sand and just brushed it off. Over the next couple of days this dark sandy substance increased on the heads of all of the beds to the point in which we complained to the front desk demanding answers. Upon further examination it was evident that what was on all of our beds was termite eggs and debris from the termites eating away at the giant untreated driftwood sculptures that were haphazardly placed above the head of each bed! We demanded that these be taken out of the rooms and cleaned as this is unsanitary and flat out disgusting! The manager on duty even admitted that they rushed finishing this building and put in these untreated driftwood pieces in each room--she was just as grossed out by this(Maria). The wood was merely impossible to remove and took 3 men over 2 hours to remove just one of them. By this point it was well after midnight and the rest of the hotel guests were coming up to our room to complain about the noise- they all were upset and looking for someone at the front desk to deal with, but it seemed as though they were hiding from them as well. They were able to remove the wood from the one room while the other two rooms would have to wait until the next day, and would have to either move the mattresses to the floor or sleep at the other end of the bed. We flipped around to sleep to find our feet covered in termite eggs as well as termite larva which were crawling around at the base of the bed!! The following morning the remaining rooms in the building had the wood removed- so we had one night at this hotel without having to sleep with bugs falling on us!! In addition to these issues our entire family left Mexico to become incredibly ill- 5 out of 7 in our family ate breakfast at the hotels restaurant and 5 of us were sick to our stomachs for at least 2 weeks after getting home!! This hotel claims that they have bikes available to rent, however, during our stay there were never enough bikes for the guests because the hotel will rent them out to people not staying at the hotel-- this is also an issue with the hotels beach and bar- anyone can come in and take over the chairs leaving not enough chairs for guests, which seems like poor customer service if you ask me! When you're booking a hotel on the beach you expect that you will have first come first serve at that hotels beach!! We waited before checking out to speak with "the man" as they said... he (We learned later that his name is Edgar) was supposed to be down at 10am- we sat and waited and waited and it wasn't until after 11 that he finally came to advise us that he's not really the one with the authority to reimburse us or address our issues but offered us 1000$ cash back off of our stay (this may seem sufficient but for 3 rooms to have to deal with these bugs for 4 out of 5 nights, it most certainly is not!) it is also worth noting that our family had a hell of a time getting cash on the island and asked the front desk on multiple occasions to help since all ATM machines were out-- apparently they actually had cash but couldn't assist us when we needed help most. Edgar also advised us to reach out to Marcella in reservations who is able to contact the owners of the property to properly handle our situation... which meant this wouldn't be resolved while we remained in Mexico. After returning home, between our travel agent and us we went back and forth emailing with Marcela who initially offered to give us all another stay, which we declined, stating that we just wanted our money back... she came back agreeing to the refund and asked for our PayPal info... a week went by and nothing showed up in our account. We wrote back asking what was happening, Marcella said it has to come from a different account and she was waiting. Another week, nothing. She wrote back to our query advises that they never agreed to the refund! Odd since we have an email from her saying otherwise. At this point we are all around disappointed by their lack of customer service as well as disgusted by what our family had to deal with while staying at Coco!! They continue to pass us off between Marcela and Edgar without any resolution in sight!!! read more

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I just came back from the beach club. We went twice. There are pros and cons. Pros: Location - close to town and walking distance to other hotels and bars View Shade - place to sit in shade and semi shade Price - $25 per person spend to get a bed or chair for the day. I don't think they care if you are close. Clean bathrooms Very Instagramable Cons: Very busy Ok, I wasn't feeling well so I wanted to sit in a chair in the shade. My wife in a single person sun bed. We gradually ordered things through the day. They asked if I could move because some women wanted my chair. I said no, I'm using it, although you can use the table. A manager came to bother me and request I sit next to my wife. I have a fever and barely got any sleep last night because my nose was blocked. No, I don't want to sit in the sun. Higher level manager came with the security guard and told me I needed to move or she needed to move, because we can't be in two places. Utter nonsense. I asked for the written policy to no avail. I asked my wife to join me on the chair / bench. Nobody was rude or raised voices, which was good. Ordered fish tacos after the move... I had one and my wife had two. I felt super sick and she was vomiting. Neither of us had any alcohol. I don't know if they did that on purpose, or if it was 100% them, but if they did..... wow, the manager needs to jump off a bridge. read more

Loved the vibe here! Came for a bachelorette and the all-white theme was perfect for photos. Beach was clean and music was largely tropical house. Service was quick and kind. Ask for Joaquim! read more

Coco Tulum hotel, the Eco Chic hotel of Tulum! SUCH A HIDDEN GEM. My husband and I came here for a 4 day vacation and it was nothing less than perfect. So from beginning to end, the staff was amazing! - The turn around time from the first email to inquire about a room was super fast - Everyone at the front desk was so helpful and so welcoming - The cleaning crew is so efficient and very friendly The hotel has a Resturant on the side that can deliver to your room or deliver to you on the beach! It also has another remote bar/resturant that's located on their beach. The hotel strategically placed the bar/restaurant far enough away from the hammock seating area so you can faintly hear the music in case you want to relax, but close enough so you don't have to walk too far for a quick drink or bite to eat. The bar has seating all over and very cute swings right by the bar so you can swing while you drink- very vaycay worthy. - The portion sizes at the restaurant were big enough for my husband and I to share a plate - All waiters are so helpful and friendly- ask for Herman, he was excellent and he'll remember you every time you go there! - They give you the option of charging the food to your room which you can pay for at checkout, very convenient when you forgot your money in the room and super lazy to get it =) - The prices are very fair for the portion they give you The hotel itself was such a steal!! Very pocket friendly. We stayed in room 17 and it was a very short walk from our room to the beach/hammock area (30 second walk) and right next to the bathrooms! No, it was not icky and no, you couldn't hear anyone going to and from the restroom. -The hotel offers rooms with shared bathroom & rooms with private bathrooms in the room -Each room comes with a semi-private patio with 2 chairs, table and a hammock -They have standard outlets -Comfy bed -Complimentary water bottles that they give every time you leave the room - They have their own security guards who patrol the whole area - Free WiFi - Some rooms have AC, ours did not but was provided a fan. The room was cool enough with just the fan, that we didn't need AC (we visited in November) - The room has a complimentary safe with a lock and key - The beach is so beautiful, always clear of seaweed because the staff rakes it up early morning everyday Now the "shared bathrooms" have 4 top open showers and 5 toilets. The staff always cleans it so it's never messy with sand or bugs. They supply you with body wash and shampoo in the bathroom, and I never had a problem with waiting for a shower- there's was always more than one available. There is also a shower located on the beach that's pretty big and clean. I was a little sketchy about a shared batch room when I was booking the room but it's not a big deal and you still get your privacy (showering, toileting) Overall such a great place to stay! Such a great bang for your buck and honestly I didn't want to write this review because I don't want them to be too booked up when we plan our next trip down there, but I think people need to know what a great hotel this is. read more

Coco Tulum Hotel - Hammock on the patio - Hotels Near Me - Tulum, ROO

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Upside: This hotel was so beautiful and peaceful, very eco friendly, they provide you with shampoo/body wash/lotion/mouthwash all recommended to use to maintain Tulum eco friendly. Free parking on site, hotel is Very small and kept clean, the daily breakfast that is included is plentiful and delicious. Downside: Because the hotel is so small, you can hear what's going on in the surrounding hotel lodges, so they can probably hear you too. Because it is very eco friendly there are no fridges, and lighting is very dim once it becomes dark outside. The restaurant that provides the free breakfast is small, and understaffed we waited a while for service, and we even were forgotten of on one occasion but food was still good quality. You can not take persona drinks to the beach because it is attached to a restaurant. THIS BEACH RESTAURANT that is attached to the back of the hotel for guest only is poorly managed, my boyfriend and I decided to have a Sunday funday beach day, we planned to have drinks, appetizers and just dip in and out of the ocean , tan, etc. We ordered our first round of drinks and left our hotel provided towels with sun glasses, and our open tab to go in the water, we left for maybe 20 minutes tops and came back for our 2nd Round of drinks & our belongings were gone, and new guest were sitting in our seats. I asked (mind you I speak spanish so no room for miscommunication) the waiter where our belongings went, he was confused and said he had no clue, the manager Marco came out and asked to give him a minute to sort things out, he had such an arrogant and belittling attitude, stating there's a policy that if the chairs our left unattended they HAVE to remove the belongings because they wouldn't want a non guest to come and steal the towels, and "it wouldn't look right to just take the towels and not all belongings that were left behind, if someone leaves things unattended they are to assume that the guest forgot it and they should store it" when I told him it was rude, suspicious, and unacceptable to remove belongings that belonged to a guest who have an active open tab and with them, he stated "well if you want tell me your room number and when you're out here I will tell alllll the staff to not go near you or your belongings" I told him it wasn't necessary he returned the towels and belongings but did not apologize or own up to his wrong doing! I brought it up to the hotel manager prior to checking out and she was appalled that he would have behaved that way. It turned me off from any good that the hotel had to offer! read more

Coco Tulum Hotel - Breakfast provided at restaurant NEXT DOOR which is part of the deal - Hotels Near Me - Tulum, ROO

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went to coco limited, absolutely gorgeous. They had the swings right upfront with ocean view. The beach club is a 500 ($25) peso minimum consumption, which is a great price compared to most other Tulum beach clubs. The food was okay, and drinks were delicious. We got access to the pool as well which I loved. We want to stay here on our next visit to Tulum! read more

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This place is stunning. Super clean beach area with restaurant and bar right there to enjoy back and forth of water and sun to food and drinks. You can rent a cabana for a cheap price. There are lots of places to sit and hang, hammocks, swings at the bar overlooking ocean, beach chairs, etc. It's a place you can really veg out. The credit card machine was down which was a bit of a pain as we planned to try and use a card as a lot of the boutique ocean hotels do take cards. The food was ok, not the best, but pretty good. Drinks were tasty. The place is really a winner on vibe and ambiance. Great place to soak it all in. read more

i was highly disappointed by this place. Walked about 2/3miles with my bf to come check it out and on getting there it looked nothing like the photos online, very unkept and dirty. Food was okay though, but the main reason why I am writing this review is to warn anyone that plans on using their credit card here. Please save yourself from the stress and use cash if at all you have to eat in this dump. They are plain thieves! They copied my bfs card and have since being purchasing stuff online. Shame on them and their staffs!! read more

We got stuck in Tulum due to a flight cancellation. Lucky us! Thankfully, we found a great price on a room at Coco with a hammock on the private balcony--right on the ocean!!! Front desk and bar service were fantastic! The room had the essentials and was clean & comfy. No frills but we enjoyed it very much! read more

Love love love this place! I go here every time I visit Tulum. Their tacos is a must order and all the drinks are delicious. Nice place to hangout either with family, your date, or friends. The only thing I would not order again is their tuna sashimi sandwich that was on a baguette but other than that. Order anything and you would not be disappointed. This place now only takes cash but their is an atm beside them. No need to have a room to go in. You just spend at least $25 per person. read more

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To use the beds for the beach it was $50 USD per person which was a little to crazy. So I only brought a drink & left it was nice to take pictures & use the swings but too much money to waste on a family of 5 if you're a couple it's fine. Ended up going a couple places down which was only $20 a person to use read more

- ROOM ROOF LEAKS DURING RAIN. Roof had many leaks when it rained and entire room got wet (all our things, the bed, puddles all over). Leaks were solved with a giant plastic tarp that made an INSANE noise at night due to rain and wind, and we couldn't sleep for 3 nights. - NO INTERNET OR PHONE SIGNAL ANYWHERE. We had an emergency and had to go to another place at 6am to make a call and send and email. - AC DOES NOT WORK. Limited to a few hours of the day when you are probably not int here, and when on doesn't work, so you get a lot of mosquitoes. - STAFF DID NOTHING. Did not switch our rooms, did not refund our stay. - WAY BETTER AND CHEAPER OPTIONS AVAILABLE. - IGNORE staff's comment on this post trying to show helpfulness, we don't want the "we are sorry your stay was not up to expectations" comment, they did not help us AT ALL (we contacted them for 2 months trying to speak to someone). And we don't want a free night voucher at this hotel, wouldn't stay here again even if you paid me. read more

We checked into our condo located in downtown Tulum, and were told that Coco Hotel has a great beach club. We didn't arrive until about 3:30 p.m. When we got there one of the servers told us we were welcome to sit anywhere. We found two lounge chairs but a server never took our order. There was a lot of people and only a handful of staff - so I think they were doing their best. We ended up ordering from the bar. It took about 15-20 minutes for our drinks to made up. I had an apple, ginger something or other (which was super good) and my fiancé had a pina colada which was also tasty. Coco doesn't provide towels at their beach club so make sure to bring your own. All in all, we really enjoyed this place. It has a tranquillo vibe, perfect for relaxing. Next time we come to Tulum I would consider staying at the hotel. From my brief stroll through the grounds the cabanas look really cute. read more

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Coco Tulum falsely advertised a cancellation policy that stated I could cancel my booking with just a $45 fee for up to 30 days prior to my reservation. When I canceled 5 weeks before my travel (due to Coronavirus) I asked for a refund of my deposit which was 50% of the entire stay $966. They responded that the cancellation policy I referred to was outdated and that the active policy gave them permission to keep my $966. I took a screenshot of the "old" policy. Later that day they took that policy down and replaced it with the newer one. They refused to honor the policy that I had read and that they neglected to update on their website prior to me pointing this out. If you want to charge these prices, you have to have the professionality to admit mistakes and also to keep consistent policies online and on your receipts. I was the one who pointed out your errors which should be rewarded and not penalized. read more

If I had the option of choosing 0 stars, I would. It is now 4:44am and our last night at coco tulum (thank god), and this is our second night in a row wide awake, unable to sleep due to the electronic, thumping music blasting from Maxa, the camp next door. This has been our worst vacation ever. 1. This hotel should not boast about the peace and relaxing vibes, as we have not had one ounce of good sleep and have been fighting the constant music coming from the beach club during the day, and then the awful music coming from Maxa at night. I complained to the front desk about the music and suggested the hotel let guests know at booking of parties that occur next door, so that they have the chance to book elsewhere. I was told today by the guy working the front desk (who was incredibly rude and texting on his phone while talking to me) that the hotel is unaware of when Maxa throws their parties and it is out of their hands, otherwise, they'd let guests know. All you have to do is go to their Facebook page and every single party that they plan to throw is listed weeks in advance. It would have been a wonderful service if the hotel would let guests know ahead of time about these parties so we can AVOID BOOKING AT THIS HOTEL!!!!! 2) I understand this is tulum, we are in the jungle, and are paying a premium to stay in eco-friendly conditions. However, at $280/night, I'd expect the doors to our cabana to be sealed so that bugs and critters stay out of our room. The mosquito netting around the bed is useless as there are gaping holes and I have woken up to bites all over my body and ants in the bed. DISGUSTING. Also, the odor coming from the bathroom is so putrid, I have literally thrown up while going pee. 3) watch your bills. They upcharge you on everything and their exchange rate from dollars to pesos is at a premium. I will never come back. Thanks, Coco Tulum, for ruining our first vacation to Tulum!!! You guys should lower your prices to less than $100/night so that guests know what to expect. This is NOT what I paid for. Can't wait to get out of here tomorrow and get home. read more

We dined at CoCo Tulum for a late lunch and used their beach club access. For $25 you get chair access, which can be applied toward your food bill. The food was pretty good, Americanized tortas that hit the spot. My friend enjoyed her drinks. They have a swing bar which is very cute and instagrammable. The chairs beach access aren't as nice as some of the others in the beach though. read more

This was probably the worst service I have ever experienced. They do not care about their guests and do not go the extra mile to help anyone. Do not stay here. read more

Really nice beach club in Tulum. Mario was so friendly and made our experience even better. Cocktails and music here made for the perfect day read more

This establishment is a manipulative scam. They misrepresent themselves on bookings.com. We booked "Coco Tulum" through bookings.com, only to receive a direct email from Coco Limited that our booking is for their location. They didn't have the integrity to support us through this, offer us any sort of fair accommodation, or refund us. We had to go through bookings.com and their customer support had to push them to get us a full refund. Will never book to stay here again. I'm not sure how an establishment can feel good about themselves when they operate this way. read more

My wife and I have stayed here twice and have loved every minute of it. Their rooms are comfortable, the staff is friendly and we're always made to feel special. read more

Great hotel. Safe for single female traveler. Clean and lovely. Beware of the beach club ripping you off. As with all travels, be sure to do the math yourself when you get the Check and calculate how much you should get back. They tried to rip me off multiple days in a row read more

This is review on just the bar. Super cute eco hotel and would consider staying there but not eating or drinking there. We went to sit at the bar swings and grab a fresh juice and it was over priced and horribly watered down. This place was cute to grab a picture at but if you want juice go to Raw love or Matcha Tulum. read more

Enjoyed this beach club! Our waiter Ricardo was very attentive & polite without being overbearing at all. Pricing is reasonable especially for the tasty food and picturesque scene. Will return! read more

Coco Tulum is a beautiful hotel on the beach. We stayed in Suite 43 located next door to the beach bar and had no issues with noise at night, though we did go in May during slow season. The front desk staff is a little hit and miss. Sometimes they were in a good mood and friendly, other times they showed no emotion and were unhelpful. Our room was cleaned very well every day, but we did have issues with bugs and insects in the room as the roof is not completely sealed to the wall of the room. During our three night stay there were ants, a lizard, a crab, and a cockroach in our room. Upon checkout, the staff does ask you to pay a gratuity charge for the bartenders, waiters, and cleaning crew. When we let the receptionist know we had tipped in cash she added it was also for the bus boys and security officers. I can agree with other reviews in that the reception team probably keeps this money for themselves. I would choose to stay at a different hotel next time. read more

Coco Tulum Hotel - Hotels Near Me - Tulum, ROO

Their sister hotel Coco Limited is absolutely amazing. Coco Limited is one of the best vibes in Tulum! It is located right on the strip in Tulum where all of the action is. You are right next to the best beach clubs like Taboo, and they even have an ATV rental store across the street from there. The service at Coco Limited was excellent. All staff were attentive and respectful. The free breakfast every morning was very good as well. Overall my girlfriend and I absolutely loved our stay. We had friends who stayed at an Air Bnb in City Center about twenty minutes away and they wished that they booked at Coco Limited instead. We will be back forsure! read more

DON'T STAY HERE!!! Upon first arrival at Coco Tulum, I thought I would be in for a nice 5 day retreat with a few of my girlfriends. Our hut wasn't the nicest (only one of our outlets worked, the AC was spotty, there were bugs, and the one dingy light bulb did nothing to light the room), but I was still happy to be on vacation and didn't notice anything too amiss-we were in the jungle after all! The first mishap occurred when we rented bikes for the day. Out of the 6 bikes we rented, 3 of them broke during our bike ride. The worst was the chain completely falling off of my bike after being repaired 3 different times by nice Samaritans who put it back on for me every time it broke down on the main strip with the resorts. It was very dangerous, as the roads are bumpy with a lot of pot holes, and every time the chain fell off, my bike swerved into traffic. I ended up having to leave my bike at a different resort we went to lunch at and take a taxi back to the hotel. My friends also had their bike seats break, and the handle bars fall off. Needless to say, they don't keep their bikes in good condition and are dangerous for anyone renting. They refunded us for the mishap, but I wouldn't spend the $25 a day to rent them-atleast from Coco Tulum. There's a bad accident waiting to happen with one. On our third night staying here, I noticed that $40 was missing from my wallet that I had left in the lockbox, but forgot to lock it for that day. The "safe" that they offer you is a heavy wooden lockbox about 1 ft x 1 ft with a metal lock and key. It was cumbersome to open and close, so I must have forgotten to snap the lock shut before heading out to the beach that day. I had much more than $40 in the wallet, but as only $40 was stolen, I'm assuming the person thought I wouldn't notice (not a chance!). I was upset, but I wasn't planning on reporting it, as it was on me that the safe was unlocked, and $40 wasn't going to ruin my trip. I made sure to lock the box the next day, and thought that was the end of it. However, as I returned that night from a day at the beach, I realized that a very sentimental necklace of mine was stolen from our hut that day. This necklace was worth less than $100, but was a gift after the birth of my daughters and was very important to me. It was left on a shelf in our room, and was stolen at some point doing the day. I was livid. There had been no one else in the hut except for my roommate and our 2 other friends, and we were very careful to lock our hut every time we left. The only other people with access to the room were the employees of Coco Tulum. At this point, I was very upset and went to the front desk to report the necklace and the money, but was met with disdain from the front desk. The man there (said he was a manager on duty) asked me if I had locked the stolen items up in the lockbox, as if it was somehow my fault someone stole them even though we locked our room every single time we left (even for a 30 second trip to the bathroom). He informed me that they had no responsibility for items not locked in the tiny foot by foot lockbox. I was flabbergasted! I asked him if anything in the room then was fair game for someone to take that couldn't fit in the miniscule lock box. He then proceeded to come out from behind the desk to show me the hotel policy line that states they're not responsible for any missing items that aren't locked up. I then asked how it could be possible to lock every single thing I brought with me in their lockbox if there was free reign to steal anything not in it! He took down my information, but couldn't help me with anything else. The next day it was time to check out, and I asked him again about the necklace. I didn't even ask about the money, but was still hoping for a return of the necklace. He acted very nonchalant about the whole situation, but told me that the housekeeping team said they didn't take it, and that they took a picture of my lockbox unlocked. This was a bizarre thing to say, as the ONLY time my lockbox was unlocked was the day I had the money stolen from my wallet. Why would a photo have been taken of it that day? Did they unlock it after I reported it to then try and take a photo to make it seem as if it was unlocked again? Who knows. The manager then tried to tell me that it's unfortunate, but these things happen, and that he's had things stolen from him before too. NOT HELPFUL. After arguing back and forth, I knew that nothing was going to be done. I left very upset and disappointed in Coco Tulum. I work within the hospitality industry, and was highly disturbed with what happened here. The monetary loss meant nothing to me, but being treated as if I had done something wrong and being violated not once, but twice, ensures that I would never step foot on a Coco Tulum property ever again. This property is not worth it with the copious amounts of other options available in Tulum. All in all, a horrible experience. read more

One word: FLEAS!!!! This was a hostel that was painted white son now they can call it an "eco resort" and charge $250 a night. DISGUSTING. We left after just a short time and got a real hotel down the street. The EDM/techno was blasting to every room and the beach. The staff was rude and unfriendly. Never stay here unless you want flea bites and non stop techno music blasting on the beach. I read more

Coco Tulum was a wonderful getaway for my boyfriend and me this past week. We stayed in Suite 43 (the large suite) at Coco Tulum for 5 nights and had such a memorable stay. The view was even better than photos capture on most sites. We would definitely suggest others consider staying here too. Food at the attached Coco Bar out back (facing the beach) and at the attached Italian restaurant (Juanita's) was very good. Some positives: * Housekeeping was excellent and towels for indoor use were changed regularly. * When billing incidentals to your card on file, gratuity was automatically added which was nice. * Blue towels were given to us for use outside on the beach. * The beach was impeccably maintained with the staff going so far as to remove seaweed that washed up on the shore. * Massages we scheduled were very good and the masseurs were respectful and communicative. * To avoid the poor training of the front desk we suggest asking to speak to Eduardo (goes by Lalo) or Marcela. Both made our stay feel much better. * Tour arranged through the hotel to a local Mayan site and reef snorkeling was hosted by the excellent Alex. * Beach bar food was surprisingly good. Highly recommend the beef torta. * Did I mention the view? Unforgettable! Some negatives: * Wi-Fi at this hotel is virtually unusable, think slower than dial-up internet throughout and no coverage in many places too. * The front desk staff was consistently not welcoming or well trained throughout the week. We were not given a proper tour of the property upon arrival, so we basically had to explore on our own to find things or know how to work things. * Check-in was clumsy and slow and the front desk staff acted as if our online reservation, we made and paid for well in advance, was practically non-existent. I swear we ended up filling out the same information again that we already entered online. * I found it alarming that the hotel has you write down your credit card and security code on paper to cover incidentals rather than having you swipe or chip-and-pin it like most hotels do. Is this 1995 still? * While our unit had A/C, there was no remote and we had to ask for this on the first evening. * Keys/locks to the hotel suite (#43) are terrible and take a good day to get used to. * Even though we booked massages and a tour online, it really felt like we needed to pry to get more detail on these upon our stay rather than being told the plan upon check-in. * Clunky system of billing incidentals to your room. Essentially you hand the wait staff a laminated card with your name and room number on it, though we had to ask for this card since we were not given it upon arrival. After we stayed at Coco Tulum we stayed a couple nights up the road at Azulik. We definitely paid more per night at Azulik but we were astounded just how much better the front desk staff were trained. Their warm welcome and proper tour of the property and suite didn't cost anything extra aside from the complimentary bottle of water and cool wash cloth. All in all, we really loved our time at Coco Tulum and would consider returning now that we know where things are located. read more

Pros *nice beach *swings at bar *trendy *bike rentals Cons *limited AC hours *wifi is basically useless cause it's so slow *mice in room *no hot water in shower *staff wasn't that friendly *no phones in room *restaurant was bad *food poisoning read more

Probably the least favorite place I've ever stayed. We paid 230.00 per night and for that we basically got a bug infested youth hostel cabana painted white so they could call it an "eco friendly " resort. No amenities, bike availability sucks, not even morning coffee. Also word is that you have to watch what they charge as the jack up the exchange rate. The worst thing was the Resort next door that has all night parties. When we complained the management said there was nothing they could do because they didn't know when the parties were happening. I love music but not at 4:30 in the morning. To add insult to injury the beach club plays the same music all day loud enough to annoy the crap out of you. This was supposed to be the relaxing part of our trip. Can't wait to go to Cozumel so we can get some sleep. Don't come here. read more

Great place, simple, clean and comfortable. They have great drinks and coffee. Nice staff. Beautiful beach! read more

Beautiful spot! Perfect mix of lively and relaxing, but this place has gotten a bit ahead of itself. Bartenders are average. Hotel staff are unhelpful if not rude at times. For a place charging what they are they need to step up their game. read more