What a disappointment !! We received such poor service and communication, we will not be returning.
We ordered a new lounge from Suzy at the Crows Nest location. She suggested we purchase the eco fabric shield (with the lounge being off white, we agreed).
The lounge was delivered on Wed.
On Friday evening at 7:30PM we received a call from a gentleman asking if he could come over Sat 9AM (the next day) to spray the lounge with the eco fabric shield - we were flabbergasted! We were led to believe it had already been protected, and were sitting and enjoying it with our new puppy! We had no idea Coco Republic subcontracted the fabric shield application, as the sales rep did not advise.
Since we were already committed on Sat, and Chris was going out of town to Brisbane, we were unable to have the lounge sprayed until almost 2 weeks later. It looked lovely covered in blankets! ;-)
In addition, the "eco" fabric shield is anything but - even though we took the lounge outside to spray, we were sneezing and wheezing the remainder of the day. You can view the ingredients at furniturecareproducts.com.au - not necessarily 'eco-friendly'!
When we rang Suzy the sales rep to complain, she became irate, advising the chemicals were safe to use and that Coco Republic could not spray the lounge in their facilities due the the 'dust' in the air.
Very disappointing experience overall. Given the service and the exorbitant prices, we won't be returning..... read more