I'm super disappointed in this business. I am voting with my poorly manicured hands and feet from here on out and just never going to come back, but not without saying my piece here first in an effort to spare anyone else the aggravation I have already endured.
I do my own nails a lot of the time; I respect what professionals can do that I cannot. Small mistakes or imperfections here or there really don't bother me. However, this business is egregiously inconsistent. The level of the mistakes being made don't feel accidental so much as lazy, uncaring, and/or lacking in standard.
I've had different staff work on me each time, so it's not an isolated issue. In fact, one tech I actually had more than once wasn't even consistent in quality from one manicure to the next. My cuticles were cut the first time, but not the second, my lengths were uneven the first time, but not the second, etc.
With a recently gifted gift card, I decided to give the Stadium location a try today. All my other visits were at Proctor and I hoped maybe my issues with this business were specific to that location and my mind would be changed.
My cousin and I were sat down and asked to both have the Winter Pedicure with gel polish. They inform us it will be a $20 charge for gel polish. That is not standard practice at other salons (+$10) and in fact I know I've spent $60 on the exact same service at the Proctor location. Anyway, I'm not gonna argue pricing and I didn't feel comfortable spending $70 on the pedicure, knowing I had budgeted for a manicure too (and tip), so we switched to regular polish for the pedicure.
Neither of us got the hot stones or massage that are included in the price of the winter service, AND THEY DIDN'T EVEN APPLY TOP COAT to EITHER of our pedicures! Or if what they put on us they're going to claim was top coat, someone mislabeled or misread because my toes were dull with no shine whatsoever. I had to legitimately go home and put top coat on my pedicure afterwards.
My cousin got a Classic Manicure but opted out of getting color because she could still see dirt left under her nails they'd just apparently "cleaned" and decided to just cut her losses then (while already out $95). I, having a gift card to use and obviously not planning to come back for another terrible experience, continued on. I got extensions with dip powder.
As soon as she finished and I looked them over, I could very obviously see the mistakes made. The color had been drilled off in spots on the sidewalls, there are scuffs, one has a bubble, is noticeably crooked and is shaped incorrectly. It was just all around bad bad bad. I was incredibly frustrated, but it was just the final nail (ha) in the coffin, so I saw no point in making fuss or asking them to fix them. And honestly, it's hard to imagine they could've done anything else but make them worse. At this rate, I should've gone to the Proctor location just for a comparatively less bad (but still, very bad) experience.
I can speculate on whether the source of these issues is management or staff, but I imagine it's a little of both. I have a hard time believing that a nail tech with a big bright light shining in front of my nails doesn't see the same mistakes I can see in much poorer lighting, so it's either they see the mistakes and they don't care, or they don't see the mistakes to begin with. Both are bad, but I think the first is worse.
My toes and feet look like I spent $40 instead of $110. And ironically enough, I've gotten astronomically better mani-pedis for $40.
TL;DR DO NOT COME HERE. They have serious issues they need to fix and are making no efforts to. Your money would be better spent elsewhere. read more