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Cochran Volkswagen North Hills

3.4 (71 reviews)
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Services - Cochran Volkswagen North Hills

Vehicle battery testing

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Crack in windshield caused by Cochran Volkswagen
Stefanie H.

Bought my car at Cochran-- great experience. Had to get it repaired several times and this last time my windshield ended up cracked while being repaired and the service manager has blamed me. Somehow I broke my windshield while it was at the dealership? Well-- I think that buying the car and paying over $2300 in repairs would at least deserve a windshield replacement. But no Cochran won't even call me back or talk to me. I guess Cochran doesn't need my business. Suggestion- if you want old school car sales tactics and deceptive interactions go to see Cochran Wexford's service manager.

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6 years ago

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1 year ago

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Cochran A.

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3 years ago

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Cochran A.

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3 years ago

Cochran VW service was great! Had a 30K service done and they were timely with getting the service done.

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Cochran A.

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4 years ago

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3 years ago

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Cochran A.

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4 years ago

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Cochran A.

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7 years ago

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3 years ago

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Cochran A.

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2 years ago

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Cochran A.

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2 years ago

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Cochran A.

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4 years ago

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Cochran A.

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3 years ago

The online appt set up was easy . A couple of reminders were sent. The check in and check out processes were smooth and efficient

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Cochran A.

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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Cochran A.

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7 years ago

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3 years ago

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Cochran A.

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8 years ago

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5 years ago

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9 years ago

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8 years ago

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7 years ago

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7 years ago

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6 years ago

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8 years ago

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7 years ago

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6 years ago

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7 years ago

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8 years ago

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12 years ago

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5 years ago

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11 years ago

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Mary Kay R.

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7 years ago

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8 years ago

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10 years ago

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7 years ago

Customer service was awful from all of the staff. I will never return to this location.

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8 years ago

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Ask the Community - Cochran Volkswagen North Hills

Review Highlights - Cochran Volkswagen North Hills

Joe promised he would make a place for my car inside and keep her there until they could get a look at her.

Mentioned in 6 reviews

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Cochran Mazda

Cochran Mazda

(53 reviews)

Great experience purchasing a new car here! I was looking at CX-5s, and Matt couldn't have been…read moremore helpful. Their sales tactics are really relaxed - no pressure, online portal to tweak whatever you want, and flexibility + great deals from both Mazda and Cochran! I'd highly recommend buying a Mazda and checking out here to buy. We found that they had the best incentives and the nicest staff. I was able to get exactly what I wanted for a fair price.

I had a very disappointing experience with this salesperson and would not recommend working with…read morehim. From the beginning, the level of service we received felt noticeably below standard. Communication was minimal and there was a clear lack of effort to assist us in a professional or respectful manner. We came prepared and ready to do business with a cash purchase yet it felt as though we were not being given the same attention or courtesy that other customers might receive. What made this experience especially concerning was the strong impression that we were not treated fairly. Whether intentional or not, the interaction left us feeling uncomfortable and undervalued as customers. Buying a car is a significant decision, and every customer deserves transparency, respect, and equal treatment throughout the process. Overall, the experience lacked professionalism, attentiveness, and basic customer care. Based on this interaction, I would not return or recommend this salesperson to others.

Autozone - Autozone Entrance

Autozone

(8 reviews)

Carey the manager was the nicest and most knowledgeable parts store manager I think I ever…read moreencountered. She explained a policy for not replacing a battery under a seat that made great sense instead of just giving a "hard no", like most places did that I called before. I appreciated the knowledge and decided to buy my battery there and replace it myself. Learned I could do it alone and she reassured me I would be fine with my level of knowledge . Customer service is still important. I work in sales and I can tell you that I only go INTO a store if I want to ask someone a question. It's easy enough to order online so having some experience both in dealing with people's inquiries and product knowledge is very valuable. I will now get all my parts here and say hello. Went to drop off my battery today too and the guy there was also very nice. Had a quick chat and got my $23 back on my pocket no sweat. Sorry I didn't get his name. Shaved head, facial hair, glasses. They run a good ship there at a job that probably pays too damn low to incentivize being kind. Well done. Even in a parking lot that probably doesn't attract a lot of through traffic. Food trucks are good too. Stop for lunch while you are at it. Also Carey spelled her name when I asked and she said "it's spelled with 'care' because I do! My god. CLONE this manager. And please give her a raise.

Had the pleasure of meeting Charlie today. Went out of his way to help me with my bike and answer…read moreall my questions. Thank you Charlie you're a legend!

Cochran Volkswagen North Hills - autopartssupplies - Updated May 2026

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