Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the customer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again! read more

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended additional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere. read more

Seth Drobney was excellent to work with! He is very knowledgeable, kept in contact and made himself available for questions. He worked to find us the perfect vehicle and I look forward to working with him in the future for any other vehicle needs we may have. read more

Cochran VW service was great! Had a 30K service done and they were timely with getting the service done.

I had a wonderful experience! They were honest with me- didn't make me buy things I didn't need for my car (like tires) and even picked me up from the Starbucks up the street so I wouldn't have to walk back read more

My recent car Muir have was made easy and a haggle free environment. I wasn't shopping for a Volkswagen Jetta that day, but once I learned how relaxed the environment was and the true professionalism of my sales associate, Brian. I would highly recommend this car! read more

My car was broken into and had the passenger window shattered. I took it here to Volkswagen in Wexford to be fixed and they were able to get started right away! It took a few days for parts to come in and they mentioned they typically do more engine work but I appreciated them being willing to do this for me. The fix ended up being more extensive than I realized and because I wasn't sure if my insurance would cover it, Samuel was very helpful in answering all my questions and even discounting the price for me a bit! I received great customer service and good service here! read more

Bought my car at Cochran-- great experience. Had to get it repaired several times and this last time my windshield ended up cracked while being repaired and the service manager has blamed me. Somehow I broke my windshield while it was at the dealership? Well-- I think that buying the car and paying over $2300 in repairs would at least deserve a windshield replacement. But no Cochran won't even call me back or talk to me. I guess Cochran doesn't need my business. Suggestion- if you want old school car sales tactics and deceptive interactions go to see Cochran Wexford's service manager. read more

Cochran Volkswagen North Hills - Crack in windshield caused by Cochran Volkswagen - Auto Parts & Supplies Near Me - Wexford, Pennsylvania

Here's to a new start, back with the Volkswagen Family again!!! 2020 vw passat 2.0t r line and may I say sooooooooo much better then the Mercedes ever was! People don't realize what all Volkswagen does own such as...Volkswagen, Volkswagen Commercial Vehicles, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati. So with that said, I'm beyond relieved, excited and feeling so blessed to be back home! Excellent experience at #1 Cochran in Wexford!!! Big shout out to Brian for going above and beyond to give me the best experience ever! These guys are genuine and don't pressure you and make the whole experience and transition smooth! Thank you guys so much for everything!!! read more

Cochran Volkswagen North Hills - Auto Parts & Supplies Near Me - Wexford, Pennsylvania

Took my car in for state inspection and oil and tire rotation. I also asked if I needed anything else to keep my car in great condition and running properly and safely. Since I had just a little over 40,000 miles on my Tiguan it was recommended to me by my service rep and technician that was doing the work things that they would recommend. They completed the work and I was very satisfied with the whole process. I was kept informed by the helpful video and the update by the service rep Joseph Mazzocchetti. They were very helpful and a great credit to the overall experience in the service department. It was a enjoyable trip to service department and I am very satisfied read more

Great service department! Problems are taken care of from Chris and his staff based on trying to get a part for my Tiguan. Keep in touch about status ! read more

This review is for Cochran VW service center, NOT sales. We have purchased multiple cars from these folks and it was a good experience. Unfortunately, we will not be back to buy a vehicle due to how poor their service is. Similar to some other reviewers, they said they fixed things they didn't, overcharged, etc. I had to have my car towed to another dealership because we simply did not trust anything they said. Sure enough, it was confirmed that they did indeed ripped us off. Save your money and get your car serviced elsewhere. read more

The online appt set up was easy . A couple of reminders were sent. The check in and check out processes were smooth and efficient

I had an incredible experience purchasing a car at VW Volkswagen. Everyone was very friendly and helpful. I did not feel like it was a typical car-buying experience- I never once felt pressured to make a purchase and feel that I had honest, realistic, transparent conversations with everyone. I walked away with a car that I absolutely love and will recommend #1 Cochran to everyone. read more

Took my 2008 VW here back in 2017 for inspection, emissions, and oil change. Was able to schedule online for the next day (or any day -- should have been a red flag that they were not busy). They told me my car had a bunch of issues, with work totalling about $5k...but it passed inspection. They said they can do the work any day this week or the next. I told them I will just get my car since it passed and think about it. The car runs fine and I maintain it well. I went to this location since it was close to my old work. I took it to another shop and they said all looks good and did some future regular maintenance there. I also took it to a location closer to my home and they have been passing inspection on it without issues as well. I recently bought my new VW from another dealer since this experience left me thinking they were trying to rip me off. Overall 3 stars since they did do the inspection, emissions, and oil change - and did not force me to do the extra work. But 2 stars off as this experience plus the following years of no issues / other shops telling me the car was good seems like the $5k worth of work was not needed and was just because their service department was not busy enough. Needless to say, I do not plan on going back to this location. read more

Scott took really good care of me and put a car on reserve based on a handshake (over the phone). Really good old fashioned business. Deal didn't go through but they didn't require some insane non refundable deposit. Talk to Scott to get a car if you're shopping! read more

We brought the car to the dealership after getting the battery jumped and the service technician advised me they couldn't get to it until next week which was fine. Much to my surprise he called me the next day and advised me that it new battery was needed and he could have the car finished that same day. They also fixed an outstanding recall which we weren't expecting. They exceeded our expectations!! Thank you b read more

Mike Heffley was amazing to work with!! He worked so hard to get us the perfect suv for our family. He was flexible and not pushy. His communication was excellent. I felt very comfortable buying a vehicle from him. He made everything just so easy for us. He is super knowledgeable as well. Mike will go above and beyond to make sure you are satisfied. I was not easy to work with soo thanks Mike. Haha. read more

Very courteous service staff. They helped me out with an issue with my brakes in exactly the time frame they gave me. They're now the closest one to me since the Volkswagen sealer in Monroeville isn't a Volkswagen dealer, let alone under Cochran ownership anymore, and they are the best I've dealt with. They really know what they are doing. read more

Brought our 2016 Golf here as it is making an annoying creaking noise in the suspension and they said multiple times there is nothing wrong. Feels like they just wanted cash to look into it and not fix it. $160 later and my car is still broken. read more

I had a very good experience buying a certified pre-owned car here. Okay, I'm a "car guy" and an engineer, so I'm very picky about car buying. But these guys just do what they say they'll do, and it works well. First off, Sales: Their sales people did NOT try to "sell" me anything. Instead, they facilitated my buying process. This is what I want. So this is very good. Next, they have the cars they say they have, and they are clean and ready to go. I was looking specifically at one and two year old CPO cars, so what I saw was almost new. Still, they are well prepped with no surprises. Finally, the "closing process" at any dealership requires a second visit (after sales) with the "finance manager," who tries to sell you paint sealant, wheel insurance, pre-paid maintenance, etc. I had limited time on a Saturday afternoon, so I told him "I know you have a job to do, but I'm not interested in anything else, so can we go fast?" He did. 15 minutes, very limited and quick "sales pitches" (which he's required by his employer to do), and we were all done. So I still suggest you do all your homework in advance. But beyond that, I found this dealership to be very good, trustworthy, and easy to do business with. I worked with Joe S. in sales, who was very good. read more

Service was done early, well communicated and the staff was friendly. The parking lot in the service area is tight and needs repair. But that's my only negative comment. Everything else was great! read more

If I could give this dealership's service department a zero... then I would. They have been the most unhelpful, slowest, untrusting, deceitful service department EVER!!!! They said they would stop the noise from the sunroof. They didn't. But they most certainly charged 150 dollars to apply some grease on the problem that continues. They have on numerous occasions neglected to repair the vehicle on time and then provide a loaner without any explanations. Their ability to call the customer with information updates is non existent. They NEVER call. They repair problems incorrectly, which leads to multiple appointments for the same issue. This should be the last VW repair facility any owner uses... read more

Very happy with my service experience here at Cochran NH. Had my vehicle serviced my Chris Brody. He kept me informed the whole time. Vehicle was returned cleaned and better than before. When it's time to buy my new VW(hopefully and Atlas) I will be going to Cochran NH. read more

Easily booked my appointment online and took my car in for its first oil change and tire rotation. During my appointment, I was able to wait in the customer lounge which was stocked with snacks and drinks and had complimentary phone chargers and big, comfy chairs to sit in. About an hour later, a guy from the service department came and got me, letting me know my car was finished. The oil change ended up being free and the tire rotation didn't cost anything extra! They assured me if anything else seemed wrong with the vehicle, to give them a call. The car was warmed up and ready to go after I checked out. This was my first trip to this service center but I'll definitely return in the future. Cochran really understands customer service and goes the extra mile to prove it. I highly recommend them. read more

Buying a new car for my daughter was difficult enough (I even came in pre-approved). The process to schedule recall and warranty service work is horrible. Last Cochran car I will purchase. read more

I highly recommend purchasing a car from #1 Cochran! The staff is great as they are very knowledgeable and straight forward when answering any questions you have. Brian Bennet was my salesman when I bought my 2017 vw Jetta. I couldn't be happier with the purchase! I also don't have to worry about any issues with the car due to an amazing extended warranty #1 Cochran has to offer! Thank you! read more

Horrible customer service from the SERVICE department. Completely unsympathetic to recall issues. Couldn't schedule me for over a month because of "back order" parts and didn't care at all. I called Day VW right after and they said yes the parts are back ordered but they had them within a couple days. Will never return to this dealership. read more

Not happy with the experience. Brought car in for an oil change and it took over an hour and a half. What's the meaning of appointments if it's going to take forever? I'll go to jiffy lube next time! read more

Team at this dealership was very professional and transparent with the pricing and timing. They were thorough in completing the job on time and they appear to do quality work. I'm only giving them four stars because the price was expensive but I guess that's what it takes to get the job done right. In about six hours they fixed a warranty recall issue, transmission fluid and filter replacement (not just a fluid flush and this job is very difficult for a VW), spark plugs and fully inspected the vehicle for issues. I would recommend. read more

I have taken my VW to Cochran for maintenance and any time there has been a problem. At my most recent service visit, I worked with Joe and his customer service was amazing! He explained the issues with my vehicle along with recommended maintenance. I was provided a courtesy vehicle and Joe ensured that I was comfortable driving the vehicle and knew how to use the many features within the SUV. He even opened the door for me! I highly recommend the service department at Cochran VW of North Hills. read more

Just got my second car from Cochran VW in Wexford. I worked with Joe Schleicher, and he treated me with the utmost professionalism and courtesy. He was more than willing to go out of his way to help me out, even replying to my emails past 10pm when the store was closed. He went the extra mile to find the exact car, colors, and features I wanted, and kept me updated every step of the way. I can't tell you how many times I made him run pricing on different cars, new and used, sunroof no sunroof, etc. - and not once did he bat an eye. He wasn't pushy in the slightest, and did not put any pressure on me even when I mentioned I was going to shop around at other dealerships. I sent him countless emails and questions and consistently received prompt replies. Besides the excellent customer service, I could not have asked for a better deal, coming in better than my online research told me to expect! Joe was also very knowledgeable about the car and various options, and he was able to answer any question I had. I left feeling well-educated about my purchase. Jay, Joel, and Brian the intern were also very helpful and I appreciate everyone going out of their way to help me out. read more

Cochran Volkswagen North Hills - New Tiguan, thanks to great service from Joe S. in sales. - Auto Parts & Supplies Near Me - Wexford, Pennsylvania

I purchased my 2011 Golf when the dealership was still Billco, but I've continued to dutifully maintain and service my car through the change to Cochran. I recently started having MAJOR clutch/transmission issues at 62,000 miles (input shaft tore the splines out of my clutch plate when shifting from 2nd to 3rd), and naturally had it towed to Cochran. They pulled a late-nighter and rushed the job because they "thought they were doing me a favor by getting it back to me sooner." Car back, everything is fine...for 200 miles, when the real fun begins. I started experiencing a loud click with the clutch and throttle pedals, and in the gearbox, and a pause in the throttle response upon application and when I lift off. When I went back and questioned the noise/issue, Jack in the service department said I had a worn transmission mount, and "if it were his car, he wouldn't do anything about it." After I started losing gears, I authorized them to disassemble the transmission and fix any problems. I got the car back after a week, and over the phone, Dave (service manager) said the source of all my problems was definitely the transmission mount, nothing wrong with the transmission itself. First shift out of the parking space? That loud click I know all too well. Over $3,000 in service bills, two full weeks without a car, and I'm no better for it. Then there's Jack trying to convince me early on I had cupped tires (the source turned out to be two badly worn wheel bearings at 62k miles), while rubbing his fingers over a display model tire on the counter like I was an ignorant fool, to walking away from me when I assuredly stated my tires weren't cupping and that wouldn't have anything to do with my real issue anyway. Jack also didn't hesitate to mention that "it's an old car, and I bought the cheapest model VW offered. $18,000 (20,000 after financing...that's right...it's not even paid off) is not cheap, and 62,000 miles isn't exactly old. He followed that with, "it's only worth about $5,000 now anyway, you should just get a new car." BOTTOM LINE: DON'T BUY A VW, OR GO TO THIS DEALERSHIP FOR ANYTHING. If you need more convincing, here are all the problems my Golf has had in less than three years and ONLY 62,000 MILES: Fuel sending unit FAILURE, four new brakes, two wheel bearing replacements (front), new clutch kit, transmission mount, headlight alignment, front wiper travel/reset issue, rear wiper nozzle broken (spills fluid into my back hatch), and a potential clutch return spring issue, because after my last service, my clutch pedal creaks and groans like it's being drawn and quartered. read more

This was by far the easiest car buying experience I have ever had! I worked with Brian, who was knowledgeable and helpful. We communicated mostly by text- very convenient. I traded in my Atlas for a newer model, and the process was quick and easy. I did almost the whole transaction on my iPhone. The final paperwork at the dealership was all ready when I got there, and that only took a few minutes as well. Everyone I worked with was kind and helpful. I will definitely use them again! read more

My experience with the service department AWFUL!!!!. After writing multiple reviews and calling VW corporate customer service, my displeasure was finally taken seriously. In speaking with Tim at the dealership, I have to say that he did everything in his power to help me and make me leave happy. I would recommend speaking with him and having him find you the right sales person. I left feeling better taken care of an my trust had been restored....sort of. I still would not have my car serviced here. read more

My service advisor was Joe M. He was prompt, curteous and professional. I hope he stays my service advisor until the day my car kicks the bucket highly recommend. read more

I was overcharged by the service department and promised a refund. I still have not received it. I have left 3 messages for their parts and service director and have not been contacted. read more

Update #2 Almost three months later and still not a peep from them tried calling and nothing... Update #1 Twenty plus days later and still nothing even after being told I would be contacted....still the worst service place ever! read more

Customer service was awful from all of the staff. I will never return to this location.

We worked with Will Curtis. Great experience start to finish. No pressure. Fair price. Fair trade-in value. Financing was easy. They didn't have the exact car we wanted so they found it at another dealer and had it for us within 24 hours. No pressure to buy add-ons like extended warranty and servicing which I really appreciated it. They provided the details of what was available and the benefits but that was it. I would recommend this dealership and in particular Will to anyone who is in the market for a new VW. Thanks! read more