We booked 3 rooms called twice, once to verify registration and the other to let them know we were going to be running late for check in. They said that was fine, so didnt think much of it. We arrived about 5pm ish. Woman came out asa we rang the bell, seemed very friendly, checked in the first room, we asked if we could all be on the same floor, Seemed to take her a long time to verify this, while were waiting, the other guy came in and started checking in two other couples, w/in min they had their keys and were heading to their room, meanwhile we are still waiting. Finaly she gets the first room done, then were told we would have to wait for the other two rooms as they still were not cleaned by this time is was 6 pm! She stated while she was working on our first room, the guy right next to her gave the other two rooms to the other two couples that had came in, I mean this is how fast he was and how slow she was, obviously no communication between them, I mean we reserved these rooms over a week in advance. She stated they had a big sports group the night before and they checked out late which is why they were behind. Not sure how that is my fault? Wonder what they were going to if we had arrived mid morning! When i expressed my displeasure she literaly stated "well I dont know what you want me to do about it"! Then the same guy comes out from the back and asks if she checked with the cleaning crew and I'm not kidding w/in minutes we were being assigned rooms, not on the same floor but at least we had rooms. Then he offered us a free snack from their little snack room, not much but at least HE offered something! Then to top it off we all had to give a cc or dc for a $100 to be put on hold for incidentals! We prepaid our rooms when we reserved them and no one once stated that would be needed! Finally get to our rooms. Mine has slight smell to it, peeling wallpaper by the windows. The curtains had holes in them that are clearly noticable when closed where daylight came through. But for me the worst was the bed, springs! So uncomfortable, I finaly gave up and finaly went and slept on the small sofa, at least it was more comfortable if too small. Unfortunately it was the same for all of us. This will be the last time we stay here. read more