Whenever I need keys cut or shoes re-soling or stretching, I always go to this Timpsons. However,…read moremy last experience left me with some doubt as to the type of service and the staff that they employ. I wanted to get a key cut, and they did it in a matter of seconds. However, upon returning home, they key would not work because they had cut it wrong. I understand people make mistakes, so I went back the next day to get it changed. Yes, they did do another one, but the attitude of the staff member who did it left with me a lack of confidence in the business. It is nice to be welcomed by staff who have at least a little bit of enthusiasm, and while it may just be their Saturday job, at least they could smile a bit!

This used to be such a lovely branch, and has been totally ruined by the new manager. He is totally…read morerude and obnoxious and overpriced I would not recommend. Go to Classique for a friendly and reliable service!

THe place to get your shoes heeled in Stratford. The location alone makes this the only choice…read more Very small but all that you need alongside Debenhams. I have had keys cut her and also been able to buy some gifts and get some advice on security. the same guy seems to have worked there for years and he is very friendly and helpful. He seems to know everything and has really specialist knowledge rather that just trying to sell lme something. I recently lost all my house keys and needed new masters and he couldn't have been more helpful

This is a very good shop. The staff are very helpful and efficent. They do a very good job whether…read moreit be cutting keys or re-heeling shoes. Very good location.