I have waited several months before posting my review of my experience with Coast Dental & Dr. Sheerin Yusuf because I did not want to speak out of anger.
My first visit was for a toothache which unfortunately needed to be extracted. Dr. Sheerin Yusuf did not want to perform the procedure the same day. She insisted that I take 2 wks of antibiotics & come back. I have Crohn's Disease & have spent countless hours in the dentist chair over the years. I have never been to a dentist in severe pain & it not be resolved the same day. Being a nurse myself & out of respect for her professional opinion, (although against my better judgement,) I complied with her treatment plan.
Two days later when I could not tolerate the pain any longer, my fiancée called her office while I was busy with patient's. Dr. Yusuf answered the phone & told him that since it was a Friday she would need to call her assistant to see if she was able to come in & would call him back. Six hours later after no return call he called her again & her response was, "She will have to wait until the following Tues." I have not seen more than one patient in their waiting room at a time during any of my appointments. Why I had to wait five days is beyond me!
When I did go to my appt. she performed the extraction without an assistant whatsoever! Upon my recheck I had additional xrays taken to discuss my future treatment plan. I had previously gone through some personal life changes which resulted in the loss of my dental ins. & due to the effects of Crohn's Disease on my oral health I asked her if she was able to perform my exam without digging the instruments into the painful areas of my affected teeth. She became argumentative insisting that she cannot perform the exam without digging with her tools. With xrays in hand & her, "professional experience," one might assume that by looking at some of my teeth I would definitely need root canals. I just wanted to get a financial plan laid out so that I would have an idea of the cost & a starting point.
She was completely apethetic of my situation. Politely, I reminded her how I had been compliant with waiting on the extraction even though I was in severe pain & have not had a dentist ever send me away without performing the procedure the same day. All I was asking is that she examine my teeth as best she could without digging, resulting in a domino effect of severe nerve pain. She became offended & said, " If thats how you feel, then you should take your records & go seek treatment elsewhere."
Because of my nearly life long battle with Crohn's I have undergone literally thousands of dollars in dental procedures. I was already feeling defeated about the current state of my oral health, not to mention the physical pain & mental anxiety I was experiencing, but she made me feel completely broken. She never showed an ounce of compassion towards my feelings or what I had been through & what I had to endure in the near future. As a nurse by trade I have dedicated my life to serving others. ESPECIALLY those that are willing & humble. I chose not to engage in a verbal altercation with her & took a copy of my records & left quietly.
I'm fully aware that not everyone in the medical field shares the same qualities as myself, but to be so cold towards a person in need was totally uncalled for. I now have insurance again & am currently receiving care by a wonderful practice of general & endodontists that actually care about their patients. I will not refer anyone to Coast Dental nor will I ever forget how Dr. Sheerin Yusuf made me feel the day I left her office. read more