I love this co-op service center so much. I have grown up in Hanover and it is in the same place (which makes this townie very happy) but in my opinion it's all about the team and people working there. I adore all of the team that work there! They are funny, they are kind, they are extremely intelligent and educated about what's going on with your car and they always have a smile on their face kindly willing to help whoever has a question. Steve, Jim, Kyle and the rest of them are great! I would go here and recommend it to anyone in the area, but you have to schedule and plan ahead of time because they are always booked up! (Also shows how great of a service they are). I am going to go here for the rest of my car needs. What I like about it so much is the hometown feeling where they know you and make you feel comfortable. My little girl and I think they're great. They are 5 stars! read more

I took my vehicle in for a maintenance inspection. Among the charges was a tire rotation that hadn't actually been done. The co-op has been short staffed lately and had to reschedule this appointment, but I am disappointed to see them cutting corners this way and charging for labor that wasn't completed. I will not be returning and recommend others also avoid this mechanic. Take the time to find somewhere else to go. read more

I've had multiple miserable experiences with these guys. They (1) say they'll call with an update and never do, (2) they order parts without recording the costs only to bill you later, and (3) they install them poorly leading to dangerous performance and necessitating further work. I gave them second and third chances. Now I'm done. Don't even bother. read more

This business has the absolute rudest employees I've ever encountered As Co-Op member I expect not be be hung up on and yelled at when I call to try and get my car inspected because my telephone has a poor connection. I will never call this business again. read more

I was before Covid-19, They took a week to reset an electronic device on the car. I regret not to read all the other negative reviews before I came there. The state inspection there was $55, you can do it $35 at any store in Lebanon. read more

We have gone to the Co-op Service Center for years, mostly in NH but now sometimes in VT. We have also occasionally have used other repair shops in Lebanon, particularly when the Co-op wait for an appointment is long. We have always found the Co-op to be helpful and trustworthy. Their rates are reasonable and I never feel that they are trying to up-charge me. My only 'complaints' would be that there are long waits for an appointment sometimes because they are so busy- although this a little better now with the VT center open. It is also true that the car is done on time usually and they do not always call with an update or to remind you that the car is done (which is not really a problem for me and similar to other shops in my experience). The Co-op service center is our favorite place for repairs. read more

The Co-op has been taking care of my car and me for over 10 years. Trustworthy. Accommodating. They do excellent work. Jimmy and Rick care about their customers and have worked with my aging car and my limited budget to help me save where I can and I never feel ripped off. Because they are a small operation with a lot of demand, they are sometimes booking appointments a week or more in advance, especially for big jobs at busy times of the year (e.g.,snow tire season), but they have usually been able to work me in in an emergency. read more

I took my car to the Co-Op service center while I was a naive grad student in 2007-2009. At the time I knew little about car repair. I've since learned a lot more about how to diagnose and replace parts, and been to many other shops. The Co-Op service center seemed expensive and misguided at the time, but the more I learn, the more treatment I received at this service center has bothered me. It bothers me enough to go back and write a review 7 years later. I had a 1996 honda accord that was worth around $3000. The car had a spark problem, where it would miss occasionally, causing the car to drop rpms occasionally, or not start. The first time I took it in was for state inspection, and they told me they would have to change the distributor cap and catalytic converter because it was fried, for $2000, $500 for the distributor cap, and $1500 for the cat converter. The cat converter was a total rip off, and was not necessary at all for the spark problem. But they told me it was bad and that I should not drive without it. Being gullible, I paid them this money. This did not solve my spark issue at all. Months later, after my car would not start up at all, I took it back and had them replace the entire distributor for $600, which fixed the problem. My issue is that the initial $1500 for the cat was not needed, and even if I wanted to, I could have gotten an aftermarket or used part installed for much less. I felt they took advantage of my lack of knowledge to get me to replace an unnecessary part that costed half the value of the car, even after I asked if this would make sense on a car worth $3k. I trusted them because they were affiliated with the co-op, and I really felt I could trust them because of how good the co-op supermarket was. Since I became more knowledgable, I've come to believe this was the worst example of shady mechanic operations and exploitation of state inspection process that I've ever seen, and am writing this to hope they get theirs back for this. Looking at other reviews, it seems that my experience was not a one-time case. read more

The people at this place have a very bad service attitude. I am signing up for Yelp only to let others know how bad their service is. They make it seem as if you owe them a living. Horrible experience talking to them. read more

Excellent local style mechanic. They have worked on all my vehicles and although the appointment process always leaves me secretly wondering if I am in the book, I have never had an issue and they do good work at a reasonable price. read more

I miss the Co-Op! They cost a little more then some places in the area, but they are quick, efficient, and honest, three things that the cheaper places around sometimes are not, having listened to a lot of horror stories. If I was still in the area, I'd come here with any car-related problems. They are terrific! read more

I had hoped that Co-op would have been able to maintain the service standards of the Subaru center that had been in the Norwich location previously. Sadly, they have not. I showed up on time for my appointment today to have a routine VT inspection. I was expecting to wait 15 minutes or so for the assessment as had always been the case in the past and didn't expect much more given that I had an appointment and the procedure only takes a few minutes. Without going in to the details, they checked me in and had me wait 90 minutes before taking my vehicle. There was no warning when I checked in, no status updates, and not even an apology when I raised the topic. This is not a "service" center that deserves my business or yours. It also reflects poor on the Co-op organization as a whole. My worst service experience yet in the Upper Valley. read more

Friendly, reasonably-priced automotive shop. Convenient for almost anyone who lives or works in Hanover. I appreciate that they allow me to bring my own parts, so I am not charged retail prices for parts. read more

They compete on price and you get what you pay for. We paid them several thousand for a big rebuild, replacing the head gasket. They cut enough corners (e.g., wrong sealant, not sealed properly, and didn't even tighten engine bolts) that we had problem after problem afterwards, so much so that even they would not pass their own work for inspection just a few months after the big job. We moved on to the dealer mechanic, who traced all the problems back to the coop's dodgy work. The coop service center still denies any wrong doing, and gives us a condescending mouthful if we try and discuss it. Meanwhile, we are out many thousand dollars in just a few months, all preventable if they were not cutting corners and did not sign up to do work they were incapable of. They sell their service on the basis of their work being covered under warranty, but that warranty is outsourced and a joke--it excludes workmanship, and internal engine work (basically, what matters). Avoid these guys at all costs. There are lots of other good mechanics around. read more

They were amazing, I took them there because I could walk there from work, but they were so flexible, let me drop it off before I needed to be at work and did exactly what I needed them to do. The ended up only needing to cut off a little bit of plastic and pump up a tire. They charged me for only the 15min it took them to put it up on the lift and do those few things. All said and done I got out of there for only $25. I've been to too many mechanics that had a minimum charge of half an hour, no matter what they were doing. It is so refreshing to only be charged for the actual time spent. I will go there for more! read more

Jimmy the Service Center Manager is honest and the work is great.

I was in Hanover from out of town and they helped with my 02 Outback on a Saturday. Saved the day. Honest, knowledgeable, thorough and fast.

Good old fashioned neighborhood service station with experienced technicians who can handle the tough jobs, not just the easy ones. After going to the dealer twice to have them just patched it, bill me and send me on my way without fixing the actual problem, the guys at the Co-Op service center were able to find the problem and fix it correctly. Yes its small and they can't handle a lot of volume but its a valuable resource in the town of Hanover. read more

Charged over 700 dollars just to replace snapped emergency brake cable. Snuck in all sorts of unnecessary fixes even when I asked for it to be fixed for cheap because it is an old car. Then fuel line 'coincidentally' started having a leak with a fuel odor soon after getting the parking brake fixed by them. Looks like they enjoy ripping off students who they know won't be loyal customers anyways since they're not around for long. Recommend taking your car elsewhere despite the convenience of the proximity to campus read more

I've only been to this place for the state inspection which is a fairly standard process. I found that they're schedules are usually full and you need make an appointment far in advance. Their clerks weren't that friendly whenever we called. But nonetheless they keep their appointments, so we were in and out pretty quickly. read more

I have taken my car to the Co-Op over dozen times over the last seven years or so -- from brakes to tires to engine problems, to routine maintenance and state inspections. The waiting time for an appointment can sometimes be more than I can wait (e.g., if my car can't be driven and they can't fit me in for over a week), but when I can get an appointment there, I trust them not to take advantage of me and that their mechanics do a good, thorough job -- the first time. Wayne and Robert at the service desk are efficient and helpful. I was sorry to hear in November, 2011 that the Co-Op Board of Directors had decided to end the Service Center's operations in February 2012, but am happy to have just heard that the decision is being re-evaluated and they will stay open at least through 2012. read more

This place is terrible. I got my starter replaced in February, and less than six months later it already needs to be replaced again. On top of that, they said my car would take 2 days to be fixed, but it ended up taking almost a week. I spent $300 dollars here - make sure you don't do the same. It would be a waste of money. read more

Recently I brought my car to the Co-op Service Station because it was a having trouble starting. The station charged me $90 in labor to replace the battery terminal (a $3.50 part). I have trouble believing that it took over an hour to diagnose and replace this simple part. Last time I brought my car in, the station misdiagnosed the problem and wanted to charge me over double what it actually took to resolve the issue. The clerks do not call you when the work is done on your vehicle, which I find to be poor customer service. read more

I brought my 2000 Tundra into this service center for a brake inspection. They noticed other issues and decided to give the truck a full once over safety inspection. They identified an estimated $4200 in work that needed to be done immediately or on the near term horizon. The biggest proposed expense was replacing the rear assembly, which they claimed had rusted through in the differential casing causing it to leak gear oil. They said not to drive the truck because there were too many safety issues. I carefully took the vehicle home and found that the only thing wrong with the rear assembly was that the fill bolt needed to be tightened. Have been driving the vehicle for 1000 miles now and haven't lost a drop of oil. There is NO sign of anything more than surface rust on the assembly. They also claimed I needed a front brake job. I took my wheels off this morning, and there is over 1/4 inch of pad remaining and the rotors look fine. They claimed my tires were so bald that they weren't worth rotating, but there is enough tread that they will pass State inspection this fall. Soon enough they will need replacing, but they overstated the urgency. I thought this shop would be less likely than others to suggest unnecessary service since it is organized as a co-op. I'm a co-op member, but will never get my vehicles worked on at this service station. Very disappointing. read more