I recently moved and was looking for a new salon. This one is right down the road from my new place, so I booked an appointment for a gel manicure. I showed up about 10 minutes before my time slot, so I anticipated a bit of a wait, but they seemed very over booked and very short staffed. I waited until about half an hour after my appointment time before they sat me (they were seating first come first serve instead of abiding by the appointment times). They just kept telling the walk ins it would be about 10-15 minutes wait even though they were clearly swamped and I had waited over 30 min for a manicure with an appointment, they weren't turning anyone away so the techs were clearly flustered. My tech seemed very frustrated at the the situation and came off a little rude at first, but once she calmed down a bit, she was very pleasant. Before I sat down, I had found my color using the swatches and one of the techs tried finding the bottle on the wall of nail polishes but after about 10 minutes, she left the wall, never came back with my color and didn't say a word to anyone. My tech waited and waited for her to return, she even went to look for her, but after a while I just said I would find another color so we could get this done. I'm not crying over spilled milk here, it really wasn't that big of a deal that I didn't have the color I wanted, it just doesn't look good from a customer service standpoint on top of my experience so far. The service I received from my tech was great. She was very kind and she did a good job with the polish and manicure, when I left, my nails looked great. The reason I gave such a low rating and probably will not return is not even due to my experience, it is solely because of the products they use. The only polishes they use are very low quality brands (like you can easily buy them at Walmart for $2) and my GEL MANICURE DID NOT LAST MORE THAN 3 DAYS. I have been getting a gel manicure every 3 weeks for the past 2 years using OPI gel polish and by the 3rd week, they are still looking amazing, no chips, no pealing, no cracks, just growth shown at the base of my nails. With the brands they use though, THE EXACT SAME DAY, WITHIN 2 HOURS of getting my nails done, a huge chunk of polish chipped off one of my nails while I was, no lie, sitting on my ass watching Netflix. It just flaked right off, easy peasy, nbd. I was not about to go back to that salon and deal with that chaos I just experienced to fix the now very noticeable chip on my brand new manicure, that's how much it wasn't worth it to me to return. It has been about a week since I got my nails done and the tips of my nails are visibly cracked, creating this dark shadow effect, which in turn makes my nails look dirty. The price was on par with other salons for a gel manicure, the tech was very nice, but between the hectic environment and the low quality products they use, I don't think I'll be returning to this salon. If they get some OPI or CND polishes in there, I would consider giving it another shot, but until then, I'll still be on the hunt for a good salon close to my new location. read more