Very professional service. Quick response on Saturday with collection within few hours. Everything…read morewas done quickly and with respect. Thank you.

what an amazing company. They are so compassionate and treat the family members (pets) with such…read morerespect. i trusted them from start to finish and am very pleased with my beloved dogs cremation,casket and paw prints. They are also regulated which a lot of these places arnt! Definately recommend. wouldn't use anywhere else .

From the owner: We are Here to Help You with the Loss of Your Pets…read more To do this we provide you with complete, meticulous cremation and burial services that treat your pets with the highest care and respect. We achieve this by focusing on excellence in our handling, transportation, working practices and presentation. Everything is carried out the way you would hope for .......... as if you were beside us every step of the way.

I am really upset about services that I received. My pet is…read morereally poor and sick and I went there several times. I have been there totally 4 times every time I had to wait more than an hour at the end not enough attention to the sick pet from the specific person.

went to the PDSA in Hendon for my beloved big puppy for a Cherry eye surgery on his right eyes…read more I have seen 2 local vets in my area and one of them quoted me an exorbitant price but none ever mentioned a possibility of 25% of relapse days after the surgery. My dog had his surgery on Friday, and I took a lengthy time off work to look after him for the time being. Within 2 days after the surgery I could clearly see the operation has not been successful the gland was starting to relapse again. I went to the PDSA on Monday again and complained with the nurse and vet. They could clearly see the gland was relapsing and all the vet could says was to continue the drop and maybe come back later for another surgery with extra cost again. I could not understand why I have to pay again for something that has not been done nor rectify. The vet argued that the dog left the hospital fine which I strongly disagreed. My dog showed no signs of an operation, no stitches, nothing really... How the issue occurred again 72 hours only after a surgery? Finally, the vet mumbled something and left the me in the room with the nurse. I would not recommend these services at PDSA Hendon, from the staunch when you open the door, the receptionist giggling in front of you rather than looking after customers, the late time to be seen to the charlatans vets. I dis-encouraged one of my friend go there the next as the services were appalling and the very poor experience I had there. I felt robbed of £200 especially being a family of 6 and the summer holidays looming when I only think of caring for my dog... I am so disappointed to say the least. How dare you asking me to fork out another £200.00 for the very same injury? I will never take my dog in these premises again. I rather pay much more money with my local vet than using these services again. Charlatans! K Johnson and Colossus

I had always been an advocate for Surrey Pet Crematorium after the caring service received for my…read morebeloved dog 11 years ago. Shown to a quiet room, soft music, my dog laying peacefully surrounded by curtains for us to say our final heartbreaking goodbyes. This experience was far from it. I felt I had interrupted a tea break, standing in reception visibly upset, holding my sweet young cat I had just had pts in a carrier. A woman appeared holding a clipboard, confirmed my details, I advised, it must be a individual cremation, asked what I wanted to do with the ashes, I asked for my options and showed, 'what we have in the cabinet'. Still no mention of costs, which I had to ask. No paperwork given. Still holding my cat, I said I'd like a few moments to which I was shown a side room. So incredibly sad. After a few minutes, the lady came back and I asked if she had pets to which she replied, ''oh no"! Everything told me to leave at that moment, to this day I will always regret. I received a call the day after advising I could collect my pets ashes. Again I was left standing in the reception area, I waited while different lady acknowledged me. I explained I was here to collect my cat giving her the name. She left the office door ajar so I could see her checking bags of beloved pets laying on the floor. More like click & collect. I paid and left. It was the saddest and most uncaring way I had to say goodbye to my beautiful pet. The lacking of compassion, no empathy, no words or gestures of comfort when you feel desperately sad. The place has gone down hill significantly to what I remembered and experienced. Tired, scruffy parking area, dirty road sign, very much unkept. A fish tank stands in reception, with fish looking through thick green algae glass, obviously not cleaned in months, just seemed to encapsulate the amount of interest and level of care invested. The worst part is I feel I've let my sweet girl down by not going elsewhere to offer her a dignified compassionate send off she and every beloved pet and own deserves.

It feels a bit odd reviewing a pet cemetary, but sadly we've had to have at least three dealings…read morewith them, and I wanted to let folks who had need of a service like this know about this company. They were incredibly compassionate, kind, and efficient in handling the cremation of our dog and two cats over the years. They gathered the animals from our local vet's office for no extra charge, and I was able to gather them back and pay via the vet. Not a service one wants to employ, but if you happen upon this review, at least you'll know they exist, and at a really sad time in my life, they helped with the practical side of things immensely.