Doctor Khalid Bhatti is a great physician but his staff is totally incompetent. Saw him yesterday…read moreand he ordered antibiotics for me. At the desk she asked where I wanted the prescription sent to. I told her Binter St. at Fort Knox and that I was going there "now", 10:20 AM. She said no problem so I drove the 20 miles there to the pharmacy. After waiting close to an hour I was finally called up and told that there was nothing for me. I had him check the fax machine and the other pharmacy on post, nothing was called in. I finally got back home a little after 1PM and called the Walgreens drug store that I use occasionally and they had nothing. So I called back the doctors office and she said it was E-Faxed into post so I was going to wait till today, the next morning to see about the script. I called up Binter Street Pharmacy at 8:30 when they opened and they said they had nothing there. At 9:00 I call back the doctors office and she swore she herself E-FAXED it in at 4:00 PM yesterday to BInter Street and if it wasn't there to have them call her up, and then she repeated at Binter Street. I drove again to Fort Knox almost 20 miles each way and waited in line. Once again nothing was there. The fantastic pharmacist looked every where for the script but nothing was called in. He then started checking local drug stores until he found the one she e-faxed it to. Walgreens but not my local one which is 1/2 mile away but the branch that is 4 miles each way away. Now I had to pay for it out of my own pocket instead of with my insurance. If I call to complain I know that it would just make my future visits disastrous.

From the owner: We manage all aspects of Kidney diseases and Blood Pressureread more

The staff are lovely but the whole system is completely disorganised and the doctor has a major ego…read moreand is totally inflexible and inhumane in his treatment of patients.

Dr. Woo tried to retire a couple of years ago but his patients were so upset he didn't. That speaks…read morevolumes for the quality of his care and for how much he is loved. I originally went to see him after my kidney cancer surgery but my kidney was doing well and I didn't need him. It's not doing as well now and I've returned. I hope he and his nurse practitioners have luck getting to the bottom of it.

He always listens and cares about his profession. He truly loves to help the sick. Top notchread more

Some finally called me back and they said they would submit to insurance but because it had been…read moreover a year since I was seen, she said that if insurance would not cover it I would not have to pay the bill. It was denied from the Insurance because it had been so long but I never received another bill

1. They change appointments without consulting you to see if it is a time you can make it. That has…read morehappened repeatedly. 2. They require in-person appointments for things that could be done via telehealth. 3. When you ask a question in the patient portal, there is no response.

Hours are listed incorrectly and the map shows it in a different building. There is NO HANDICAP…read morePARKING and the waiting room is so small you can't fit a wheelchair inside without blocking the few available seats. Staff was also unprofessional to an 85 year old woman who's daughter had drove her 3 hours for an appointment only to be told hers had been cancelled, then finally asked the doctor who said he could see her.

From the owner: BlueGrass Renal Care is a Nephrology practice specializing in the diagnosis and treatment of Kidney…read moreDisease, Hypertension, and Dialysis in Lexington, Kentucky and surrounding counties.