I hired Izzy to clean my home, which I also rent out as a vacation rental. During off-season, my…read morerentals are irregular and last-minute, but we had an understanding this was the case. My cleaning time was between 11 am and 3 pm, because that was the time range when guests checked out and checked in.
At first, the cleanings went very well, but most of my guests also left the house relatively clean. I did find it strange that he told me, "My girls don't scrub." and that did leave me concerned. I thought perhaps that was standard in Florida (I've since learned it is not). Things went awry after my first messy guest. The cleaners left burnt on marks on the stove and chunks of soap and other stains in the shower. Fortunately, I was the one to arrive home and a guest never found this mess or my near 5-star rating on AirBnB would have been affected.
Then, I hired Izzy's handymen to do some installations for me. We had several issues and apparently misunderstandings. However, amongst the issues were that, after a lengthy discussion about where I wanted the wiring to come out of the wall, including a discussion about the fact that a piece of wood along the wall was clearly only decorative and thus would not prevent them from going all the way to the bottom of the wall, where I wanted the installation done, they cut a hole in the wall, pretty much right at eye level. My house is nearly 100 years old, so cutting a hole in this wall that now needed a patch (quite a poorly done one, I will add), was quite upsetting. The refrigerator currently covers this spot, but I plan a remodel of the kitchen within a year and this will be VERY visible.
The workman also washed up in my kitchen sink after working in the attic, despite the fact that there were dishes in there (I don't have a dishwasher, so I have no way to disinfect). They also did not clean up after themselves at all. Given that I pay Izzy's team to clean, I found it ironic that they left my place such a disaster. The living room, hall and kitchen were all quite disgusting.
Lastly, I had a reservation come up where I needed Izzy's team to clean, as per our agreement. He told me they were not available in the time window upon which we had agreed. As a result, I had to do my own cleaning. I suspect that he had already decided he no longer wanted to do business with me, but I wish he had just said so, rather than leaving me in that position.
I'm very disappointed with my experience with Izzy and his team. The first few months went great but things quickly went downhill.
