If you go to Clay Cooley and they start adding things to your contract don't say that nobody told you because I'm telling you right now you're 18,000 car by the time they get finished they wind up being $$24,000 because all the add-ons that they try and put on the contract Clay Cooley is a last resort car dealer when everybody else turns you down then you go over there but I want you to know full well when you go you are going to be took read more

After buying a car, they are not interested in you, for all your problems associated with the car, they will no longer help you on the 2nd day after the purchase! all 5 star reviews are unrealistic, the manager is asked to write a 5 star review and everything is only good. The sole purpose of this dealership is to make money from it all. read more

I wish I could give it zero stars. Wife brought brand new car there last week an today the engine light comes on. My wife told them that she will drop it off tomorrow and will need a loaner car. They said they don't have any. From the moment we entered to showroom customer service sucked. Price did not match the advertisement and it took almost 6 hrs to close the deal. With wife buying the car they wanted my credit report. Not getting thatIf I could give this car back I would. Not recommending this place for any new customer and anyone period. read more

I stopped by Clay Cooley Kia last weekend and was greeted by a salesman who looked about 19-20 years old. I told him that I was interested in checking out a S / EX model Telluride. He didn't have either one on the lot and instead repeatedly steered me toward an entry-level LX version. I kept telling him that I was only interested in a S / EX but would like to test drive any model Telluride to see how it compared to my Toyota 4Runner. He told me "no problem" and went off to find a set of keys. I could see him talking to a manager on the other side the showroom floor. Some 5-10 minutes later he was back telling me that they didn't have a vehicle I could test drive. Apparently since I wasn't interested in buying a LX model THAT DAY I wasn't going to be allowed to test-drive any model Telluride. Since he had never even bothered to ask my name, I introduced myself and gave him one of my business cards. Before I could ask him to call me when they had a S / EX model on the lot, the fricking moron stared at my business card (including the blank side) and asked, "what's this?" like he'd never seen one before. When I asked him to call me when they received either a S / EX model Telluride me made some lame comment about having lots of LX models on the lot. At that point I decided to leave and to go another dealership. I guess the Tellurides really are selling like hot cakes if clueless dips like this guy are able to sell them. read more

The Service Department is the worst! I have literally been in 5 times and they keep jerking me around. on top of that they're slow. I will never buy from them again! read more

The staff in service department of Clay Cooley Kia are very rude. They don't have courtesy on how to speak with a customer.

Went to this dealership yesterday. It seems like they don't know there is a pandemic. Every customer who came in had a mask BUT we only saw one employee with a mask. Our sales attendant did not wear a mask or have one on him. He didn't even wear one in the car we test drove with him. While we sat inside we could only count one employee in a mask and this place was busy. Honestly I would not buy from there or go back if they can't get their act together. It was the strangest thing. read more

Our poor salesperson, Darrius, did his best to follow the Clay Cooley dirty-tack-on-costs policy while still empathizing and cheering us through a stressful haggling process. The price we saw on cargurus and discussed by phone, increased by almost 4k when we arrived at the dealership. Their policy appears to be, "tell the customer they are responsible for two large extra charges, a Clay Cooley warranty package of @$1990, and a fee for inspecting, cleaning, and treating the used car of @$1900." Before going to dealership, we called to tell them we were interested in the car at the advertised price, but would need to drive 3 hours. At no time did they discuss these extra fees until we arrived and they ran our credit to present figures. The fees totaled to about 36% of the $10,848 advertised price. When we first informed 'the next in charge' that we couldn't afford the unexpected charges, we were told the charges were REQUIRED and non-negotiable. However, after several rounds of stating our frustration and getting somewhat lower new numbers we started to leave, extremely stressed and frustrated. They stopped us and offered the car at the cargurus advertised price without the extra @4k charges. What should have been a fun night, turned into a stressful emotional rollercoaster. Compliments to Darrius for balancing between pushing the company policy and remaining a customer advocate. It would have been a one star review if not for a final price that rated as GREAT on cargurus and Darrius. read more

We saw a car advertised online for $21k+ ,so drove 50 miles to get there. they took all our information and our keys to our car before we even were allowed to check the car out. It was a brand-new Kia Soul 2022. We drove it around the parking lot and decided it wasn't the car for us. Back in the office they sent a very aggressive man to bring us numbers on that car. The advertised price was added onto by $8000., they said $3000. was a chip fee and a mandatory family package full of things we aren't interested in like roadside assistance etc. was an additional $2995. Floor mats for $599., tinted windows for $699. and a few other unwanted add-ons. Why advertise a price that doesn't include mandatory add-ons? So, we said "No". The sales person tried to get us to look at a used car they had on the lot that did have the features we wanted. We agreed if we could see the numbers first. She left us there and at half an hour we wanted to leave. My husband went to find our keys, that was an issue because they didn't want us to get away. We left. 5 minutes later I got a phone call from the aggressive guy wanting us to come back and deal with them. NO, I said, we felt extremely disrespected and will not be back. 15 minutes later our credit monitoring service dinged me and told me they we had a new hard inquiry on our credit profiles and our scores dropped. We never at any time asked them for any type of credit and we feel that they had no right to run an inquiry on us, just to find out what we could afford, so they could maximize their pressure techniques. I am sickened by their manipulations, it is disgusting the way they do business. If every dealership is allowed to do this, when you NEVER applied for credit from them it would ruin your credit score just by shopping around for what you want. Stay away from these people. Shysters!! read more

Very shady business practices nice sales person. Tried to save time by giving all pertinent information, vin of car to buy, vin of car trading, max lease price and/or max finance price on the internet. Received call that we were within $45 of max buy price so we made the hour drive to Irving. Car was advertised with $1545 discount. Suddenly that disappeared. Estimate for trade-in was $1500 less. They tried to pawn us on a lesser vehicle we were not interested in. We left pissed. Thanks Clay Cooley for wasting our time. read more

Charged $35 to put in an air filter. Another $35 to replace the cabin filter. I cannot tell you how disappointing it is to see the way these thieves treat their customers. My fault. Should have ask first obviously. Posting to save someone else. read more

I used to work in the dealership industry and this is the worst experience. If I could give this place 0 stars I would. Not only was the experience of buying a car the worst I've ever had. They were dishonest about the price until I caught them trying to screw me then finally adjusted it to what we agreed upon. They also promised me 1 free oil change when I bought the car and under my free warranty they would cover any defects with the car. Well there's a rattle at 7000 miles and the car barley gets driven and there service department doesn't care at all they just want me to pay on top of it and won't even schedule me an oil change. All they do is hang up and argue with you. I wish I could take my car back there because of how horrible this dealership is read more

So disappointed. I bought a 2020 Kia Soul because I loved the one my husband bought from Clay Cooley. I LOVED my Soul. Less than 1,500 miles in (about a month) I had put it into the shop twice. The steering had locked up on the way to work and I no longer felt safe in the vehicle. The "only" vehicle they could put me in was a stripped down Sportage. I HATE this vehicle. They said they asked Kia for a one to one swap but Kia has no record of that. I was told if I wanted another Soul I'd have to pay another $100 per month, but the Sportage was an "upgrade". Save yourself something grief and go anywhere else. These folks are out for a one sale deal. They don't care about long term relationships. My next car won't be from any Clay Cooley dealership and I it will not be a Kia. read more

First of all, if you go with your daughter beware. Sales person took my daughter out for a test drive, I didn't go because this was our 5 dealership, she came back and told me after we left the dealership that he was hitting on her and wanted to know if she wanted to hook up later. We could not agree on a price, not a bid deal, but as soon as I left, they marked up the car $1500.00 more than what was originally advertised on line. Tried to email the dealership to speak to the manger the next day about the incident, was told he would call me back. Never did. How unprofessional. My daughter is 21 and he was in his 40's. How unprofessional. read more

We bought a vehicle there a week later we had our catalytic converter stolen we tried to have the dealer help find a trade while we still could we only had the car a week. They had no interest in helping us , our bank was willing to help but the dealership wld not send info to them. Do. Not buy from them . You are just a number not a customer . We wanted to keep our business with them but they did not want to take the trouble to help us.. the dealer and mgr. are not worth your time. read more

HORRENDOUS SERVICE. if I could give zero stars I would. They had to completely replace our engine due to a RECALL and it took them 2.5 months and they kept calling me saying, it'll be done in a fews days. It's almost done. We finally get it back after I reach out to corporate Kia and clay Cooley management because the service manager refuses to call me back for 2 weeks, and the check engine light keeps coming on in the car. Sounds awful. whatever they did might honestly be worse than the threat of the car catching fire. oh! And during the 2.5 months the car was at the dealership they asked ME to drop everything and bring the loaner back bc they'd sold it twice. Then the plates expired after having one Loaner For only a few weeks (their fault) and they also wanted me to just come on in and take 30+ min out of my day to fix their mistakes. The first time they did end up coming to pick up the loaner and brought a new one. The second time they just never came and swapped it out...? JUST AWFUL. TO TOP IT OFF EVERY TIME I CALL IM TOLD BY THEIR HOLD MUSIC THAT THEY PRIDE THEMSELVES IN EXCELLENT CUSTOMER SERVICE. HA! That's a farce. Worst dealership ever. run, run, run away. read more

Don't expect to pay anything close to the price advertised on their website! I tried to lease a K5 and the salesman brought out the paperwork saying the price of the car was just under $30K. I proceeded to move forward to figure out my lease payments, and he came back with paperwork saying a 3 yr lease would be over $800/month plus the car would have over $18K in value at the end of the lease. The best offer they gave me was $460/month with $6K down at signing. Keep in mind this is over $100/month over the payments calculated on Kia's website AND Edmunds lease calculator. I talked to the sales manager to find out where all the extra money was coming from and they refused to give me an answer. Avoid this dealership unless you're REALLY desperate for a vehicle read more

Does not accept Kia Car Care plans. Wasted my time and drive with a place that does not accept them.

BEWARE. Bring a calculator with you. Shady business practices!!! Salesman said he would give us enough in the trade in to cover what we owe (9,600) and then we picked out a car and he changed his tune to saying our car trade in would be way less as 6,000. We of course asked why he said for sure the first price was not a problem and he responded that we "knew our car was only worth the 6k." Okay bro. super rude. We instantly left. No use in negotiating with someone who lies right off the bat. We have a good income 124k, fantastic credit score 800, and 6k to put down and negotiate with. He said our monthly payments would be $850-$1000 which is so ridiculous. They didn't give us the online price of the car which was 24k not 28k. They also said it was 0% interest for 60 months. But how do you come up with $850/month with 0% interest? That'd be $467 a month. It'd be at least 25% interest when we have a 800 credit score. SCAMMERS FOR SURE. read more

My experience with this dealership has been a nightmare from the time I purchased my vehicle and afterwards. It started when I showed up to get my brand new vehicle and there were scratches and it was not detailed. I was promised several things at the time of purchase, none of which were carried out, including 6 free oil changes and an extension of my Kia connect app. At my most recent oil change the latch to pop my hood was broken by the person who changed my oil. They denied this and would not replace it, however I know they broke it because there would have been no other way for them to pop the hood. Getting a response from my salesman has been nearly impossible. On several occasions I have contacted Kia three or more times before I receive a response. I've enjoyed my new vehicle, however the service from both sales and the service department has been awful. Unfortunately I will not be purchasing from this dealership in the future. read more

I came in for repairs for the hoses to my air conditioning system, waited a year to hear something back about my parts. I was told my parts arrived for car repair to come in and find out they charged me for parts that wasn't said to be needed and initial repairs to never be made. During this time I paid for an entire wheel set to be ordered, got a call saying it came. When I showed up for my parts the wheel was missing, and they proceeded to tell me I never ordered or paid for it after confirming it 3 times with the person who I did the transaction with. TERRIBLE CUSTOMER SERVICE. WASTE OF MONEY. SCAM TACTICS read more

Went in for a recall on 9/12 for piston ring noise and my car was ready very quickly, about 2-3 hours. On Wednesday morning my check engine light came on and I went straight back to Clay Cooley Kia, frantic as I was supposed to go out of town to see family for my son's birthday party. Rhiannon greeted me at the door, rudely and I showed her my code report from Autozone, she threw her hands up and sneered saying, "we can't take that." I said "I know, I just have it in the event you need any more details." She started taking my information and I said, "How -" She interrupted and said, "I can't tell you that, I am not a technician." A few notes, I had spoken to Rhiannon about my soul and the recalls by phone several weeks prior. Very friendly and very open to answering questions despite 'not being a technician.' I remember staring blankly at her for a few minutes, stunned. I said, "You don't know what I was going to ask." She said, "Oh. Ok what question do you have?" I asked her how long to get the car in for diagnosis. She said a week and a half. A week and a half! After I had just been in. There were no rentals, most likely due to the flooding and weather issues we have been having, checked everywhere including the airport. They said they had no loaners for me. I am a single parent with no family or help in the area so I called and asked if they could ask Daniel, my service advisor, to look and determine an issue to see if the dealership could make me an offer on my car for trade-in and I'd buy a new one. Must've been a real miracle as they were able to get it in and determined an issue in a couple of hours - first red flag, will jump for a sale. They determined that I needed a new engine but I was under warranty with Kia and they could replace it, free of cost. I asked the wait time for the new engine and they said approx. 6 weeks maybe more as they were on a national backorder. This all was on 9/15. Stu, a finance manager, I assume, told me he could only offer me $3K-$4K despite knowing that it would be fixed and that he could get me into a car for around $10K that the second payment would still be able to be somewhat (barely) affordable for me. He had Noelley work with me. I literally had no other option, I cannot be without a vehicle that long and again, no rentals. No loaners in a vast parking lot of hundreds of cars. I ended up with a 2017 Chevy Sonic, which when I went to test drive had a bad battery. Really? Just classless. They replaced the battery and I bought the car because there was literally nothing else in my price range with taking out a second loan. I shouldn't be in this position. I don't like my new car, it's not my style and it's not well maintained. Meanwhile, Daniel is waiting on the DSM to sign off on the work being done which took close to a week. It was signed off on by Monday the 26th and my Kia was ready less than 24 hours!! When I picked my car up it was parked between several loaners. CRAZY!!!! My car was parked with the steering wheel turned which is completely stupid and careless. If it had got stuck then I would have needed more work done to break the column. I am sure that would've been charged to me, right? I bought a car based on LIES that your dealership sold me. If I had known it would've been a week I would've waited. Today I had to call a mechanic out to look at the sonic because of a burning rubber smell. I shouldn't have to call a mechanic out a week and a half later, this is crazy and so I call and again it's the "week and a half" until diagnosis, and "no loaners". I spoke with Noelley and let her know I was beyond mad and that Clay Cooley needs to buy my car back. She said she would talk to Stu and call me back, of course, no one has called me back. You guys profited, I have been taken advantage of and lied to. read more

Worst experience ever!! Zero Stars if I could!! I would recommend if Clay Cooley Kia has a car you would like just find it somewhere else because a fair deal is not what you will get. The Lies are deeper then just finance so let me share my story. First I was told by the sale guy, Payton, that the ELO system that was on the car couldn't be taken off so im out of $995. Which was a lie there is no ELO system even on the car. Then, I was told by the Jerry that he would tint the car and remove the dents and scratches from the vehicle (which was a deal breaker for me). But it was promised and written on the We Owe We. Which means NOTHING On to finance!! This should have been my Violett walk out and leave moment but being in a craming situation i just needed this process to be over. Finance Guy, Terry (I think) sold me a 100K warranty for $2,500 which ended up being a 60K warranty once I received all the information from Ally. After a horrible sale and locked contract I spoke with Jo, Sales manger to provide all my concerns and requested a loaner while they correct the dent, tint and ELO system. Would you be believe If i tell you I'm still waiting for a call back after 21 days? I don't either!! read more

I normally don't leave reviews but this was by far my worst experience with a dealership. I had my car broken into and taken to this shop and it was a disaster. I picked up my car and got inside after repairs and the bottom panel of my car was not in there AFTER I paid for the car. I was never informed about it UNTIL I PICKED UP MY CAR. I had to go back a few weeks later, because no one called to let me know the part came in until I contacted them. The car didn't receive a wash and I'm still finding shards of broken glass in my car months later. There was also sticky adhesive stuck to the side of my car that no one bothered to take care of either. Later found out I was overcharged for service on my car after being contacted by the insurance company. I will NEVER take my car here again. They are rude and get an attitude with you if you inquire about YOUR OWN CAR. If I could do 0 stars I would. Take your car somewhere else. Not worth the hassle. I've had much better experiences with Kia dealerships and this was definitely the worst. read more

We called to see if a car we were looking to purchase was in stock. We were told yes & set up an appointment time since we live 2.5hrs away. We got there 15 min early & was told immediately that they would have some more cars in stock within a few weeks. When asked what happened to the car we had an appointment to see, a very un-apologetic salesman told us "it was sold 15 min ago." Against our better judgment we stayed, test drove a similar car after our credit was ran, then the same very unprofessional salesman came back with figures$4000 over what other dealers are even starting the car at! WAY out of the advertised price. We told him we didn't need the floor mats, window tint, family package, etc.(which is all very overpriced); just the car. We didn't feel he cared to sell anything with his poor customer service skills so we got up to leave & his assistant convinced us to stay. He came back and asked us "what exactly do we want", so we asked him to entertain starting at MSRP and his response was "I'll ask him, but he's going to say No!" The MOST terrible customer service I have ever received! Not at ALL accommodating, never apologized for "bating" us with the car the supposedly sold, was very put out by us asking to negotiate! I wouldn't recommend this dealership to ANYONE! Granbury & Arlington dealerships were MUCH more accommodating & met the advertised prices!! read more

My car buying experience was mediocre at best, given it was 4 years ago. The salesman acted angry/reluctant that he had to sell me a car at a price lower than he wanted (I simply said BLANK is my magic #, meet it or I'm going somewhere else). However, I'm writing this post for an entirely different reason. Soon after buying the car, I began getting letters, texts, and phone calls offering to purchase my vehicle back because my 2015 Kia Soul Base Model with a manual transmission was in "high demand". I politely asked to be taken off the list, because I did not plan no selling this vehicle or buying another Kia. Since then, I receive either a letter, text, or phone call AT LEAST once a month (for the last 4 years). Despite being told repeatedly that I would be removed from the list, I am continually bombarded with communications begging me to sell the car back. I've been told a variety of lies about why this happens, and have escalated it to management multiple times, with no relief. I still get the calls, texts, emails, etc. Finally one manager admitted to me that they simply can't remove my information from the system because it wouldn't let them. They can't even change it. This also is most likely a lie. Seems like a really lame reason not to buy from a place... but in a world full of spam and telemarketing, I don't need to be harassed from the place that I bought a vehicle. read more

What an armpit. The prime denominator for a car poorly operated dealership. They quoted me a price $14k above the internet advertised price. Then, they said they only go up $8k above sticker. This was the craziest experience ever. It was like trying to buy a car in a third world company. They had "a truck full" of the cars I wanted "in the back" but I could not see them. Best, they wanted me to buy a car that I had never even seen or even seen a demo car I'd the same type. I could not get out of there fast enough. Four days later I paid cash for the same type of car at Kia of Hurst. Kia of Hurst is a fantastic dealership. read more

these people were rude and were belittling!! i will never go here or recommend this place to anyone! not even if it was the last place on earth! i have never felt ao stressed and upset in my whole life. every last person on the sale floor should take lessons in etiquette and manners! they continuously kept trying to take turns keeping me there when i said i wanted to leave and told me how i wouldnt find anything better!! haha thats what my ex said too and now ive been happily married for 5 years! go to carmax! read more

Service was okay. Taylor in the service department is WONDERFUL! Management seems a bit rude! Overall it's a 2/5!! Taylor again was great and made sure I knew what was going on with my vehicle! Thank you to him. I probably won't return just due to management! read more

I would rate this dealership a zero if possible. Do not use this dealership. They engage in unethical business practices. We agreed to a price on the phone and when I arrived to buy the car with cash they indicated they could not honor the price we had discussed 15 minutes before my arrival. They lie to you on the phone and then raise the price when you show up to buy the car. Do not buy from this dealer. read more

This was the easiest car buying experience I have ever had! Working with Lester and Andre was straightforward and professional!

Absolute worst service I've received anywhere. My car was totaled and the dealership refuses to help me with any of the paperwork. I have tried being nice but veryone keeps giving me different information and no body seems to actually know what they're doing. The receptionist is absolutely fucking useless. Biggest waste of money to pay her to be so useless. She never knows what's going on and can never even transfer me to someone who can help. No body and i mean NO BODY ever answers the damn phone. I've called up there 11 times today and counting and NO BODY has picked up the phone besides that girl and she can't even tell me where she's transferring me she just hangs up on me or transfers me to someone who doesn't answer. Asked for a manager to call me back months ago and never heard back. I hope your whole damn building burns down because I genuinely don't know what you're still in business for. This has been going on for over 3 months now it's absolutely ridiculous. read more

Terrible. Terrible. Terrible. Says they will call back. Doesn't. Say they will hold a car when our drive hours to see it. Doesn't. Terrible.

UPDATE TO REVIEW FROM 1/15/2016 Good morning everyone as i write this review post, after months of being finished with the car dealership and its notorious Torrey Kendall, I have received MANY harassing E-mails from Mr.Kendall stating many opinions of myself, and also his manager approving of the disrespectful statements he sent me. I am deeply offended and will seek legal assistance towards Mr.Torrey Kendall, and Clay Cooley Kia. read more

In your face,Clay Cooley! My son got approved at Vandergriff very next day April 24th!!! Send your college hard working kid to Vandergriff Hyundai!! With NO co-sign, he was able to get approved with only 2,000 down and under 300 a month 60 month term!! I did not have to co-sign Clay Cooley finance manager just yesterday tried to LIE and tell me he needed to make double the income to qualify and I couldn't go anywhere and get him approved!!! (I knew better). My whole family has always shopped Vandergriff and now I know why! We spent 3 hours with Bri (she was great though) at clay Cooley and got approved the next day at Vandergriff in 90 minutes!!! Hyundai Elantra limited edition with leather, 9000 bucks!! No hidden ridiculous fees. Send your COLLEGE kid to Vandergriff instead! Parents, STOP going into debt for your kids! read more

My Kia Niro broke down in n a road trip through Dallas, and it was towed here. The servicing department was absolutely awesome. They had to pull some strings to get the replacement parts needed to fix my car, but they got it done fast. The lady who helped me at the serving front desk was so friendly and helpful. They made my roadside misfortune so much easier, and really represented the city of Dallas. read more

The worst experience ever...first of all the place smells like a combination of septic tank and trash second most of the sales persons and even sales manager Mr Joe not wearing masks !! Because there's not that much of customers around the place become a mad house during my visit some sales people gathering around a computer desk joking and laughing out loud!!! Stay away from this place I'm pretty sure most of u guys getting online quotes from websites like truecar.com which will be sent to you by dealer's internet sales manager and confirming with you your deal...but honestly guys to me was a waist of time I received a confirmation email on my truecar.com quote from Kia Cooley (Joseph Martinez,internet sales manager) for the price of $23000 but when I went there to buy the car they attempted to sale it to me for the price of $26000!!! Very dishonest, mean and disrespectful they make u feel stupid!! I can't get this phrase out of my mind which Kia cooley's sales manager Mr Joe told me the other day: Dealers always win!!! ....stay away from this place. read more

If you like contracting COVID and losing money, this is the place for you! When I clicked on the one star to give a review, a disclaimer popped up saying that many business are doing their best during the pandemic, so take that into consideration while writing a review. If this is "their best" at Clay Cooley Kia, I'd hate to see them on a bad day. As another reviewer noted, no employees wore masks, and constantly offered handshakes and high fives. It almost felt like a mandate from Clay Cooley himself to pretend we're not in a pandemic. They also "did their best" to rip us off, along with God knows how many other customers. We looked at a Kia Telluride EX, and after almost 2 hours of haggling, they pretended to offer us the Corporate Fleet price, and explained that any lower would be giving it away. We were confused because when we looked online earlier, the price for the EX was not that high, but we chalked it up to our own Googling errors. Nonetheless, it was still over our price range, so we walked. When Googling again after we left, we saw that Moritz Kia sells the exact same EX for almost $15,000 less, but Clay Cooley's lowest offer was still over the highest price at Moritz. We also realized they never showed us any official Kia brochures or pricing packages like most dealerships do. They clearly didn't want us to see the actual retail price, so they can charge everyone more than they're worth. But I guess Clay Cooley has to pay for his fancy commercials somehow. read more

Walked in to get an oil change on my Kia Stinger and was told my estimate was going to be $50. The wait time was expected to be 1 hour. After waiting in the lobby for 2 hours and watching countless employees not wear mask my car was finally ready. They then proceeded to tell me that my total due was $123. Both the manager and employee failed to tell me how an estimate of $50 ended up actually being $123. At this point I really had no choice but to eat the cost to get my car back. From my one encounter with this dealership I can tell management practices predatory sales tactics and does not care about their customers. This will be the last time I step into this dealership. read more

Good afternoon, this is a complaint on Clay Cooley Kia in Irving, Texas. I bought my Kia 6-1-19. The finance guy was friendly and I thought he was going to take care of exactly what I needed. He told me that they couldn't finance me with my trade in and then he turned away from the cameras and told me he was covering the microphone so no one would know what he was about to tell me. He then told me I should just park my old car in the parking lot and call the finance company of that car and tell them to come get it. And to not make any more payments in it. He told me yeah it would hurt my credit now but with the new loan I would be alright especially if I made my payments on time. At the time I thought it was odd that a finance guy would tell me that but ok. We talked about gap and I said I needed that since I know what happens if you don't have gap. He said of course so I figured it was on the contract. I never got the contract in full but did not realize it at the time, he'd put papers in an envelope so I assumed the contract was in there. Then my car was totaled on 7/18/19. I told everyone I had Gap. I never would have signed anything without Gap. Fast forward a few days, I realized I didn't have my full contract so I called and asked for it on Tuesday and the finance guy proceeded to tell me I did not have Gap. He told me we talked about it and that I was going call my car insurance to get Gap. I know that is not true as my insurance company does not sell Gap and I can't change companies because every other company wanted 200-250 more a month. I told him that, he argued. I hung up on him out of frustration. We ended up talking to the Sales manager over the next few days, he was understanding and said he didn't see how I wasn't sold Gap. He also said he was going to do whatever he could to help. Later he said he had talked to Jeff, the finance guy, and Jeff said there was no room on the contract for Gap. Today my fiancé went up there to see what was going on, Brian said he was still working on things. Late this afternoon about 4:45 I checked my email and there was my contract. I printed it out and immediately noticed that the signature was not mine on the paper saying I declined Gap. We took the paperwork up to the dealership and asked to speak to the manager. The finance guy came out and said Brian said to bring us back. He took us to his office then pulled out an envelope and said there's the paperwork you never came back and got, he never told me to come back to get the paperwork and I've bought many cars and never had to go back to get the contract. Even from them as my previous car was bought there. He left the room and then came back and said the manager of the dealership was going to come talk to us. He took my contract back into the other office and then another gentleman came in. I requested the finance guy not be in the room and then I asked this guy if he was the manager of the dealership. He said he is the finance director. We explained what happened, again. All he would say is I don't know, I don't know. I asked who was above him, he said the manager of the dealership's name, we asked if he was there. He said no and I said I needed his name and number on a piece of paper, he told me he didn't know his number. I said so he is your manager but you don't know his number? He then said he can't give the number out. I asked why he didn't say that to being with, he just said I don't know. Basically they have no clue and clearly do not want to help. I have since discovered that the gentleman that said he was the finance director is actually the sales manager. Also, I had a maintenance plan and a GPS plan on car totalling around $2000. I called both companies to cancel those policies, they told me I had to call the finance department at Clay Cooley. I called twice, left messages both times, asking for an email with confirmation that those policies were canceled. I never received a phone call back nor did I receive an email. I was told by another car company finance guy that the car dealership makes more money off the warranties than they do off gap. Do not ever buy from here! They will screw you over and not care at all while doing it! read more