Failed to provide vaccine informed consent, as well as refused vaccine injury care. This negligence…read moreled to the death of one of my family's dogs and led to long term health effects in the other. Disappointed doesn't even broach how we feel about someone we trusted with our companion's lives.

Had our dog in today for surgery. This is a no stress clinic and they really do handle this. The…read moredoctor and all of the staff seem to really love their jobs and love animals. It was well worth our drive from Jeff to Columbia. I would totally recommend them for any of your veterinary needs.

I enjoyed bringing my patches to . I called around and other places were more expensive. If you do…read moreneed to get a test or anything like that, they help you to figure out how you can spend the least amount.Upon arriving, everything is very clean and you could tell right away that everybody deeply cares for the animals. Everybody is very friendly and knowledgeable. The Veterinarians diagnose and offer a solution, helping your pet feel better.

these are peaple that care about animals and that is the most clear. I have had alot of issues with…read moremy puppy bandit and they have always got me in quick and followed up with calls. Mostly they have been there to answer all of my (extremely frequent) questions about him and his health. The vet there has taken time to talk to me on many occasions when I was worried because such and such reason and give me advice. Bandit is always happy to go in for his appointment and all the vet techs are supper nice and make him and me feel so comfortable. I really can't recommend this place enough.

I have been using them for 25 years, but this year I was dealt a blow with a severely diabetic…read morecat.. After a horrible experience across town, I came to Noah's Ark for help after it was recommended I put my cat down... Noah's Ark worked with me and Seymore and together we were able to give him 5 extra months of family time and memories. He lost his battle yesterday and I am so very thankful to have had this team with me. Seymore always knew when we were "Goin to see the ladies" as I would put it, and I always knew he was getting love and attention when I had to leave him there. This place is a Columbia Institution and should be protected and funded at all costs.

For most of our visits we saw Dr Greg who was great! He really took time with us, chatted, very…read moreknowledgeable and we we're comfortable with his advice. He and his wife have retired, and unfortunately it's just not the same. We took one of our dogs in due to a huge lump on her back leg that had me concerned. The new doctor looked at the lump, suggested that it was impossible to know what it was w/o surgery. Scheduled surgery, went home. I looked at the lump again, checked her all over - which the doc had not done! She's got similar smaller lumps all over, she's not bothered by them, nor is she bothered by the new big lump. I decided they were all fatty tumors which are fairly common and benign, I have similar lumps myself. We're also medical people, so we reassured ourselves! These don't require surgery, so i canceled hers. More than a year later she's still a healthy frisky 14 y/o senior. I think the doctor should've checked her thoroughly, would've recognized that she had several lumps and they were fatty tumors; shouldn't have suggested surgery as first and only option. Not sure what we'll do for the dogs vets next time, but we have been to Hortons' w/our cats.

They were very rough with our dog. Our dog had a cut and…read morethey used two people and pinned her to the ground to cut her hair.

They shared my pets private medical records as well as my own personal information with a third…read moreparty without my consent. They can improve by removing my information from their records and from the third party they sold to (Pet Desk).

Their products are amazing not only that their staff is great too…read more I have some picky eaters at home. Their staff recommended new products and they worked great

This place doesn't need more five star reviews but I'll give it to them anyway! They are very kind…read moreand helpful, they always greet my dog by name and give him a treat when we come in. They have great treats and food for your pet and are always willing to explain or give advice when needed. This is the only pet store we go to now! Also we tried a couple groomers in town when I moved here and Denise at the north location is the only one I'll take my boy to! She is very kind and my panda always looks great when she's done. We had some less than stellar experiences with a couple other groomers in town we used before we could get in to see Denise and she is worth the wait. Now I have my pup scheduled with her for the next year. Photo is my panda freshly groomed!

I'm neither talked down to nor over my head. That's important. The vet and I are a team making…read moredecisions that affect my animal's health, comfort, safety, and happiness. I need at least a basic understanding of what is or what is likely going on. Diagnosis can be problematic when the patient can't just tell you what is wrong. The vet gives me a window into what is happening and what the options are. I give him data on what I've observed and what has changed from normal. Together we can plot a course of action to get a sick or injured animal back on the road to recovery or at least to a gentle end of suffering when no other humane options are left. Then there's the bulk of visits which are maintenance like annual checkups with vaccinations, blood draws and preventive prescriptions. You want to see your animals treated with compassion when they might not be thrilled to be there. It's a small puncture to protect them from parvo, distemper or rabies but you can't explain it to them. You just have to get it done quickly and as compassionately as possible. The veterinarians and staff at Pet Center are compassionate and caring. They are knowledgeable and stay up to date. I've been with one of their vets for 20 years, through good times and through heart break. I like the way he and the other vets explain things to me and work with me to keep my much beloved cats and dogs healthy and happy.

So I have had to find help for my Cat... Coming from a farm, we didnt grow up spending thousands on…read morevet bills, you just did the best you could. However, we now live in a world where medical care is accessible and our pets are family. So upon finding out that I needed to spend $600 to get the testing for my cat, I instantly was worried, as rent is due, car is due, and i recieve my own bi weekly medical treatment that costs over $250,000 per year. So I was initially excited to know they would work with me on doing certain tests 1st. After agreeing to $160 today, we found out it isnt his Thyroid.... So after that my anxiety set in and I tried to ask various questions to get some kind of idea on what to do... A vetinarians time is precious, as I could hear the barks and cries of several animals that also need care, so i was not expecting a long counsel... However, after she was repeating herself several times and not seeming to understand I was looking for some comfort and not another cost rundown, I could see her frustration with me building... After a few more questions, a few more repeated non answers (obviously i know she cannot diagnose my cat without the tests, im not simple) I said "clearly you are becoming frustrated with me" this seemed to embolden her to at that point realizing that she had already took all the money from me she could get, asked me to find another vet because clearly this was not working out". At no point in time was I disrespectful to her or her staff, they all seem to be amazing people, I was not loud, or condescending, it just seemed like she took the easy road knowing i had no more money to give her... Im sure if I had agreed to anouther almost $450 of testing that day, she would have found it in her heart to be a little more understanding, but clearly she was in her feelings a little too much for having been called out for her visible annoyance at me. Maybe next time, excuse youself, compose your attitude, and dont let the customer see you so out of sorts in your position of authority, as it did not instill confidence in your abilities. Over all I would not say dont go here, as everyone including the Vet seemed to be very kind people. I would just say, dont expect much empathy for not knowing how to proceed when your animal is sick.

I needed my dog's nails cut. But because they are all about MONEY they want a complete example done…read moreon my dog which isn't necessary. He has a regular vet for that but he's out of town. They want to go down a laundry list of things that will rack up money. I can't stand greed. There is no cure for it. I strongly recommend that unless you feel like emptying your wallet with these snakes, go somewhere else. Maybe the so called happy customers don't mind handing over their wallets, but some people are on a fixed income and cannot do that. Their greed cost them some customers, because I'm spreading the word to avoid them like the bubonic plague. J

We have been taking our pets Horton Animal Hospital on Forum for twenty-five years and highly…read morerecommend their compassionate, highly professional care. All the veterinarians and staff we have met over the years have been truly caring people. From annual checkups to more complicated health issues, they are set up to help your pets live their best and healthiest life. If you consider your pets to be cherished family members and want them to be treated that way, as we do, this is the place to go!

Last night was one of the scariest, longest nights I've ever been through. After the festive events…read moreof the day and night, at around 11 PM, I had gone into my bedroom to change into my pajamas. When I came back out, I noticed a brand new empty and chewed bottle of trazodone on the ground... no lid... no pills. Oreo had chewed the bottle and possibly ingested up to 45 50 mg trazodone. I panicked. I began searching the house and backyard for signs of pills for the lid for literally anything and after thoroughly searching in the dark, I came up empty-handed. At that moment I knew we were racing against the clock. I called Mizzou, a 24 hour emergency vet here who told us they couldn't take us because we weren't already established patients (I don't understand what the point of that is) and that our first move needed to be to call the pet poison control to see what they say to do and to get a case number that we could then take to a different 24 hour vet called Horton Animal Hospital - Discovery . I called pet poison control, I got the case number, and was told to haul ass to Horton. So I did. Upon arrival however, the woman from the front desk came to the door and said, in the most rude... un-empathetic tone of voice, "We're not taking anybody in, you'll need to go to one of these other places." She said as she gestured to a piece of paper taped to the window, listing other hospitals (all two hours or more away)...and as the sheer panic set in and I began to cry, she immediately...no more words spoken...shut the door in our face. Literally shut the door in our face and walked away. I just started sobbing. The only option we had left was to drive an hour and a half to Veterinary Specialty Services - West VSS West, where the woman at the front desk (the most wonderful woman in the world) directed us to haul ass there, and took us in immediately. I am absolutely appalled and disgusted (as were the staff in O'Fallon) at how we were treated at Horton. The woman at the front desk last night had no empathy... and in my opinion, shouldn't be working there, or in that field of work, if her attitude is going to be that way towards people in their scariest, darkest hour. I've never felt so lost & abandoned by people who are supposed to help you. It felt inhumane to leave my 14-year-old son and I crying at the doors... but to just literally shut them in our face was truly... heartbreaking.... And abhorrent behavior. It left me completely speechless, dumbfounded and nauseous. The least they could've done was help us induce vomiting in the parking lot before driving so far away... and they even failed at that. I cannot express enough to anyone reading this... to not even bother going there. As it will only leave you feeling lost in the storm.

Background. Alice had a $5,500 TPLO surgery at Horton on April 6th. I'd had a prior bad experience…read morebefore the surgery and written to Dr. Jacobek, the Chief of Staff. He responded professionally and promised any post-surgical complications, office visits, and x-rays would be covered. That promise was not honored. The visit I'm describing was Alice's third post-op follow-up. She had been vomiting for two days and couldn't stand on her surgical leg. I called Horton. The front desk told me Alice already had an x-ray appointment scheduled for the next day. I told them she couldn't wait. She couldn't stand, she'd been vomiting for two days, and I was concerned. They put me on hold, went and spoke to the doctor, and came back with: the doctor said you can bring her in tonight if you're that concerned. Then I raised the x-ray issue. I'd been told Horton's machine was broken, which is why the x-ray the next day was scheduled at a different facility in downtown Columbia. I asked the front desk directly: if I drive her in tonight, can you do the x-ray here? She said yes. I asked again to be sure. She said yes, she was sure. I live two hours away. I drove the two hours. Sat in the exam room another two hours. Dr. Amanda Hanzel walked in. First thing she said: the x-ray machine was, in fact, down. Her explanation: "We posted it on Facebook." I don't use Facebook. She blamed a miscommunication with the front desk. After I had asked twice on the phone. She moved on to the exam. Her tone was positive. She said Alice's leg looked good, she was happy with the progress. She said the belly was soft and palpable, no pain. She said the vomiting was just GI issues, unrelated to the surgery. She said she'd send someone in to discuss options for treating the vomiting and left. A few minutes later, the tech walked in with a bill for $900. I pushed back with the tech. I told her this was related to the surgery and should be covered per Dr. Jacobek's promise. I told her I knew she was caught in the middle and I wasn't trying to make her uncomfortable, but I needed to speak to Dr. Jacobek. Dr. Hanzel came back in. Her whole disposition had changed. Condescending. Short. Visibly aggravated. She informed me she was also a Chief of Staff and could make decisions. I told her I'd had a bad experience the first time and I just wanted to speak to Jacobek. Her response: "Yeah, I heard all about your first event." Condescending. Accusatory. She reiterated she was a Chief of Staff and the call was hers. We argued back and forth. I raised the possibility of a surgical site infection. She dismissed it. She said she was not going to split hairs with me anymore. The only thing she could do was remove the $165 office visit fee. The rest was out of pocket. I asked again for Dr. Jacobek. Unavailable. Classic gatekeeping. I said fine, give me my dog, we're leaving. She then said Alice had vomited twice in the back and offered a $200 anti-nausea injection or a $50 alternative. I paid the $200 expecting medication I could take home. It turned out to be an injection given in a back room I never saw. The next day, Dr. Hanzel emailed me. She wrote that she had spoken with Dr. Jacobek, that they were "aligned," and that "the complications Alice was evaluated for last night were unrelated to her recent surgical procedure." Alice died Saturday afternoon, May 16th, at the emergency vet in Springfield, Missouri. Cause of death: septicemia from a bone infection at the surgical site. The exact concern I raised at Horton and Dr. Hanzel dismissed. The exact concern Dr. Hanzel put in writing was unrelated to the surgery. Acknowledging it was surgery-related would have meant redoing the surgery at their cost. So they didn't acknowledge it. They sent her home. She died forty days after surgery. If you're considering this hospital for a major procedure: get every promise in writing. Don't trust what the front desk tells you. The Chief of Staff's word does not bind the rest of the practice. Dr. Jacobek is a professional. The system around him is not. Brandon Sterne, RN BSN LCDR, USN (Ret.)

We've taken our Scottish terrier to Dr. Fischer since 2014. She has consistently been the kindest,…read moremost knowledgeable and patient doctor our dog has had. The prices are fair, and they return your calls within hours. I can't recommend this place more. Sincerely, Christy (Beans's human)

I have 5 animals and have taken them all to ACAH over the years. We see Dr. Haas for everything…read morefrom spay and neutering to checkups and from minor infections to joint repair. Staff is thoughtful and helpful!

Dr Hussey is great! When my chi wasn't acting right I rushed…read morethere and she immediately saw her and treated her - low blood sugar Turned out She is so knowledgeable and a great communicator Has a radio program on KFRU Saturday mornings to answer questions My mom takes her dog there as well and had used this location since the original Dr Horton was alive and worked here Her staff are Friendly and are sweet to interact with our pets too

Dr Hussey, has been our vet for over 20 years, we have had a few dogs and each time I've we needed…read morea diagnosis or treatments she is always truthful to let us and i appreciate that she is honest and truly cares about pets. Vets like her are hard to find and I appreciate the love she gives to my babies. she's one in a million!