My husband's sister was killed on an accident. His job sent flowers which were delivered to our…read morehome by a very friendly woman. I'm not sure on selection or price as they were ordered for us. The arrangement we received was beautiful! If I need flowers I'll be coming here

After ordering from a third party company, they fixed the third party's mistake. Thank you so much…read more Staff was kind, friendly and understanding.

The flowers for my mother's birthday were not at all what I requested. I stated greens with soft…read morewhite and pink flowers with 'fluffy' flowers like peonies or ranuculus (or something equivocally lush since they said they may not have those). She received the picture below. And the lady who initially took my order was a bit rude and short with me when I was trying to explain what I wanted. I had to buy apology flowers to make up for these. I think they used the cheapest filler flowers possible. I would have gotten more value at a grocery store.

The owner is extremely rude! I went in looking for some flowers and nobody bothered to check in the…read moreback for me. She seemed put out by me being there. I was the only customer there. I was also looking for some babies breath and found a few stems in a container of water next to a large wrapped bunch. She accused me of pulling them out of the wrapped bunch. I repeatedly told I had not. Then she scolded me for taking them out of the water. If she's going to run a buisness she really needs to stop being so horrible to her customers. I'll never go back.

Extremely disappointed with the customer service. I initially tried to offer feedback privately via…read moredirect message, but unfortunately, those messages speak for themselves. While I understand the customer isn't always right, no one deserves to be spoken to the way I was by the owner. A simple apology would've gone a long way. I won't be returning--and I've since heard from several others who've had similar experiences with this shop.

Can't say enough about the level of satisfaction I had using A Pretty Flower…read more It couldn't have been easier. The service is phenomenal. I am so impressed with the level of artistry and quality of flowers and arrangement. The delivery was expedient also.

Purchased a beautiful flower arrangement on 8/18/25. I asked for a cheerful arrangement and was…read moregiven exactly what I asked for. Would definitely use them again.

Great little floral shop, with a lot of flowers and plants tucked inside!…read more Excellent customer service and easy to get to from our location in Ravenswood.

Would give zero stars if I could. Completely over priced for what they had. Some plants exactly the…read moresame at Lowe's and those were less than half the price. A lot of dried up and wilted plants as well. No one was around to even ask a question. Will never return here.

The day prior to our wedding, the floral shop we ordered from closed with zero prior notification…read more We were panicked and in a hurry to get a bouquet and boutonnières. Although the florist was no longer at Tholens', the ladies working called around everywhere trying to help us out. We appreciated that so much, thank you! Also, the wax melts smell amazing and they had some pretty neat stuff!