Amazing service took his time in helping me get what I need will be a long term customer with this…read morebusiness

From the owner: For 25 years URM Promo has been an industry leader. Minority owned. We are a wholesale…read moredistributor, sourcing group and merchandiser of corporate, premium, promotional and apparel items, and hard goods. Give us a try we know you'll come back!

I needed to purchase a VERY LAST minute 1000 pts for my Godson's Senior night! I reached out to…read morelocal shops in.our hometown and no one could assist! I googled 1000 pts ball and Creative Laser Solutions was the first company that popped up, I called, Ms. K. answered the phone, she was great to speak with, fees were EXTREMELY REASONABLE especially to create the ball and express shipping to the West Coast!! I had to make last minute edits per his Coach (lol) and the ball STILL arrived the day before his event!! I will DEFINITELY use this company again, oh and T.J. is the BOMB! T.J. designed the ball!! Thank you Creative Laser Solutions, you made my kiddos senior night EXTRA SPECIAL!! Blessings... Ms. D.

Really impressed with the diligent effort their team went through to get my order printed and…read moredelivered. Thank you Kay and TJ! Heather Hambrick

Absolutely deplorable experience working with this company. My boss ordered business cards from…read morethem for each of us. It took weeks to get the design and information appearing on the card correct via emailing back and forth, even though they were using the exact same template as what my boss already had on file. Then, it was over a month before those cards were ready to ship. Now I, like many, work a full time job during the week - during regular business hours, I do not hardly ever pick up my phone, because I am at work and don't spend all my time on the phone. So when the cards were done, instead of sending me a single email, I just got a bunch of random missed calls and did not receive voicemails. After a week or so of this, I finally got my first voicemail, but I couldn't hear any of it, at all, because whoever was calling had such terrible phone quality it sounded like he was underwater and 20 feet away from the phone, making his voice sound distant. I didn't hear anything about what he wanted so of course, I did not return the call. A week or so later, I finally get a call on my cell phone at a moment when I'm at my desk, and I answer the call considering it is from a local area code. It's the same dude. Once again, I can hardly hear him, he doesn't introduce himself, but I make out "landmark graphics" from the garbled noise I might otherwise assume is his voice. I piece together context clues and discover this is the company telling me my business cards are ready. Having already waited over a month, I am very eager to get them, so I respond with "yes, perfect, when can I get them?" The dude very plaintively states I can come get them. He does not offer to ship, he does not give any other sort of alternative...so I am wondering, okay, I'm not positive where this place is so I'm not going to drive to pick them up if it's too far. Luckily, after asking him where this place is, I learn it's just a 20 minute drive away, which I can totally swing if it means not waiting days (and possibly weeks, considering their repertoire so far) for them to get mailed. He asks when I can come get them and I tell him I work regular business hours - 8:30am to 6pm, so it'd have to be in the evening if it's during a weekday. This phone call took place on Monday, July 3rd, and the guy on the phone said I could come by either Thursday (the 5th) or Friday (the 6th) at my convenience. I tell him I'll be there Thursday and the phone call ends. Fast forward to Thursday...I get off work, then make the long drive to this place to get my cards. I arrive and WHAT DO YOU KNOW. THIS PLACE IS FREAKING CLOSED. A sign clearly states that the business is NOT OPEN ON THE 4TH OR THE 5TH. So I drove completely out of my way after speaking PERSONALLY to a dude on the phone who told me to come by on Thursday, offering no further details on when exactly they'd be open, let alone their hours of operation, but agreeing to me saying that I get off work at 6pm and would head that way afterwards. I have continued to send email after email because they know FULL well this is a communication method that I have responded to every single time, but they have avoided me and continued to call and leave strange voicemails, accusing me of not having a payment method on file (which is a lie, my boss of course has his on there), and they can't ship them yet, and all this. I never once received a return call about having driven a total of 40 MINUTES FOR NOTHING to get the cards we ordered TWO MONTHS AGO. These people do not deserve your money, you'll have better customer service from a three year old who makes your business cards with crayons.

We did business with Jim for years, until one day, he stopped reporting or settling up sales from…read moreour dot com and live events. He made lots of empty promises to get his accountant "on it". Jim's breach of contract cost me thousands of dollars and I intend to hold him accountable for his actions.

Don't go here, terrible place with terrible customer service. My fiancée ordered luggage name tags…read moreand one of the names was spelled wrong. It was sent out as a gift and the owner directed that we needed to get the luggage tag back in order for her to do anything. She offered no resolution and was rude in the process.

Can't do zero stars. I came in during the holiday season, bought the merchandise at their store and…read moreprovided her with names to write. Unfortunately whether it was mine or her fault wasn't really the issue and explained this via email. I was happy to pay for a new one, just so I can get the same item. I sent an email - no response, I called several times- no one picked up, finally went in and explained and she wanted me to bring back the merch - of course I didn't haven't it and she couldn't be bothered to order additional. Whether it's the same person each time I don't know, but they are rude beyond belief.

She did the most amazing job on my embroidery robes, i started with 11 of them and then added 2…read moreseparate times for a total of 14. She was so nice. I would use her again.

We dropped off a small blanket to get it embroidered for our newborn, quoted price and time frame…read moreand everything turns out as expected. We would definitely use her service again in the future.