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    Clarks

    3.0 (1 review)
    PriceyShoe Stores
    Closed 9:00 am - 5:30 pm

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    15 years ago

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    Marks and Spencer

    Marks and Spencer

    3.7(3 reviews)
    0.0 mi
    £££

    I got a lesson yesterday in why Marks and Spencer is struggling. I arrived at the store at about…read more4.45pm yesterday to look for blue jeans. I had bought some before - last year (admittedly from their store in the East Midlands Designer Outlet mall). What I had bought, and loved, were Blue Harbour stretch jeans. So I went on line and ordered some more to be delivered. Sadly what I received were a totally different fit - "old man jeans" in my opinion - baggy around the crotch and waist area - so bad Mrs G INSISTED I sent them back (which I did for a full refund). Went to this store and was unable to find that brand but found some others which fit OK. Went to the cash register and there were 4 staff (FOUR) standing around, 2 talking to each other (it was 4:50pm on Thursday), one serving a customer who was talking forever to determine how she was going to pay for her item and the fourth lady just standing there. I guess that she eventually acquiesced to my looks slowly turning to a glare and logged into her register and nodded for me to come over. I made the mistake of mentioning that I ordered some jeans on line and that they were different to the ones I had bought in a brick and mortar store with a totally different fit. So then she gave me a lecture on how they were exactly the same (how she knew I have no idea!!!), so I assured her that they weren't and that others on line had reported the same disappointment. She fired back that they were the same and that I was mistaken, to which I responded how sad it was that the days of "the customer is always right" seem to have disappeared in her store. Yikes - with customer service like this no wonder they are struggling to keeps stores open :( Pity!! Review # 55 2018

    This branch of Marks & Spencers is one of Burton's most well established and popular stores. In its…read moreprime location in Coopers Square, this is a fairly sizeable store. Downstairs is an expansive women's department, including a Per Una section, a shoe/handbag area and a jewellery section. The other major section downstairs is an M & S food department, small but with a good variety of products. Expensive yes, but most of the food is of the highest quality, some great meals deals too! Up the stairs or escalator if you prefer, is an extensive menswear department - good quality, but a little old fashioned. There is also a lingerie/nightwear section, as well as a small homewares department. There is an M & S cafe too, quite small but relentlessly popular. Worth waiting for a table though, the coffee is fantastic, strong and flavoursome but even I can't manage a large cup, it looks like you could swim lengths in it! Great breakfast muffins too!

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    Marks and Spencer - English breakfast sandwich in the M&S cafe

    English breakfast sandwich in the M&S cafe

    Marks and Spencer
    Marks and Spencer

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    Clarks - shoes - Updated May 2026

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