My hair cut is a tricky one to get right. As a result he only person I trust to put his scissors to…read moremy follicles is Marc Phillpott. So I've followed him from Toni & Guy, to James Bushell in Five Ways, Birmingham and now all the way to The Spa in Leamington. It's a relaxing place to have your hair cut. You start in a separate room with muted colours where hair is washed and where piped tasteful instrumental music plays in the background. Then through to the main cutting room. There's lots of space and the room is well lit. I'm always happy with my cut as Marc has two key skills of a stylist: Experience and the ability to collaborate with me on my cut, suggesting slight changes before he starts. As well as offering cuts and colours, as the name suggests The Spa also offer a range of beauty treatments including the Spa Experience, waxing, epilation and Botox.

So this place was recommended to me by a friend, and so we decided to pop along one Saturday for…read moresome relaxing treatments. The spa is nicely decorated in modern design and includes a hairdressers downstairs and a cafe on the lower level. Upstairs are where the treatment rooms lie. We were warmly greeted by the reception ladies and were taken downstairs to the cafe area to complete a personal details form. This part of the experience felt a bit rushed as we hadn't even finished completing our forms when the therapists came through to collect us for our treatments. We were then taken upstairs into our treatment room. I had opted for a detox body mask and was asked to complete another short form - allergies etc. My therapist was friendly and funnily enough was also called Lydia! The treatment involved lying on a warm massage bed, with a body mask put all over my body and then I was wrapped up in plastic with towels put on top of me so that the heat would work its magic and the mask would penetrate the skin. After about 10mins of relaxation with the lights turned off and cotton pads out over my eyes, it was time to wash the mask off in the shower. A body lotion then followed. I left feeling very relaxed and nicely moisturised. Would love to return and experience the other treatments.

AVOID...If I could give this company zero stars I would have. I too was subject to the 'you have a…read morecomplex prescription & need to pay us more' rip-off. I am certain they try this on with everyone, and am also certain that nearly everyone pays the extra. My glasses were supposed to be made to the same prescription as my current specs, but they are unwearable, I couldn't even see at all!. I have returned them and have not had a response for three weeks. I have since gone to my local optician, and paid for a proper pair of glasses who have provided an accurate prescription.

I frequently come here to get a leg/bikini wax. I don't know the girls name who does it but she is…read moreincredibly fast, efficient and very friendly! She makes interesting conversation while working and I was in and out in 25 minutes today! Full leg is listed as £18 online but I was only charged £17 today which was great.

Until very recently I was a fan but my last interaction with them has caused me to reassess my…read moreopinion. Their customer service is exceptionally and gobsmackingly poor. There are better spas run by far nicer folks in Leamington - give your money to them.

I had a really bad experience here. I went in for a manicure which I booked online. I ordered the…read moreexpress service, which was said to be 20 pounds off-peak. When I arrived for my appointment, I had to wait over 15 minutes even though I had a reservation and it was relatively quiet. I had a bit of gel polish leftover that I had to have removed, but only on 4 nails. When I checked out, I was charged 40 pounds for my service. When asked about the price, the receptionist told me I was charged 15 pounds for the removal, and 25 for the manicure, both prices which are more than what is indicated on their price list. She was very unapologetic and couldn't explain to me the discrepancy. All in all, this manicure was not worth the money. I will not be going here again!

Lovely place. We used the spa facilities as was very impressed a d subsequently relaxed.read more

If you like to look your best then there's no where else to go to get your hair sorted. Nicola &…read moreDan really take pride in everything they do. Great looking salon with great staff and owners. Highly recommended.

Phenomenal salon , outstanding team and a wonderful experience . My hair looks fabulous and the…read moreteam go the extra mile for all clients . All the small touches make for the loveliest experience I have ever had at any salon . I have travelled extensively and no salon matches Nicola Smyth Leamington Spa Salon .