The people I had the displeasure of dealing with here were rude and disrespectful and mishandled my mother is body and possessions( I say this because the jewelry was still on her body.)
My mother died from COVID in January. Because of this the hospital informed us that her jewelry that she was wearing at the time, a ring and a necklace, would have to be transported with her remains.
When the jewelry turned up missing, I contacted the Funeral Home and the hospital.
When I first spoke with the gentleman at the funeral home, I was met with a curious deception. He made a reference to the transportation company that they use. But when I asked for their telephone number, he told me they were part of the Funeral Home. It only got worse from there.
The hospital did a thorough investigation which took several weeks but the Funeral Home met me with rudeness, disrespect and opposition. When I informed the gentleman at the Funeral Home that the hospital was doing a thorough investigation, the he told me I was lying saying "the hospital doesn't do that."
At the conclusion of his investigation, the representative from the hospital called the Funeral Home several times. He was met with the same type of opposition. Ultimately, he went to the Funeral Home. He was treated with the same type of rudeness and disrespect as I was. When I spoke with him last, he was so infuriated that he was prepared to go to court and/or give written testimony of what the hospital did.
The Funeral Home was unable to answer questions like:
1. Who broke the seal?
2. Did the person who broke the seal do an inventory?
3. Did anyone do an inventory at any time?
4. Did the person who broke the seal take notes? etc.
This type of thing happens way too often. I should have been met with a more thorough and intelligent account of what the Funeral Home did. For this reason, I feel there in every aspect of this portion of the funeral homes responsibility that they acted irresponsibly and should be ashamed for not showing the degree of accountability and decency that a person, any person, who just experienced the death of a loved one deserves.
In this situation, we do not get a do over. My family will never use this Funeral Home again. And I would advise anyone who values decency after the fact to choose wisely. read more