several times my insurance has booked rides with this company, and in over a year they consistently have not picked me .They are either clueless on how a gps work , can't be bothered to call and ask me or even the common courtesy to call me to cancel . I refuse to use them but my insurance being cheap, I guess this is all they can afford. If you do business with this company be prepared to be let down. I will say this in not picking me up time and again they are consistent. read more