**DO NOT USE MAILBOXES ETC TO SHIP YOUR FRAGILE ITEMS**…read more23333333 If there was a "0 stars" I would select that. I am a German-American who was on vacation in Berlin this past American. I have used MBE before (in the States) but have never asked them to package and ship glassware. We bought a vintage chandelier in Berlin which had 11 separate glass bulbs, about 4-5 inches round each. We couldn't travel with this lamp for the rest of our trip so we turned to this MBE location to pack and ship it home. They charged us over 300 Euros, which was a lot but still worth it to us. (The lamp itself cost about 300 Euros too). We trusted them to properly wrap and package these 11 bulbs plus the fixture itself (metal) but when it arrived via UPS to us in Boston, 6 of the bulbs were broken. When the package arrived the UPS guy who delivered it could hear the rattling pieces of glass and strongly urged us to reject it, but we hoped maybe it was just one bulb that broke. As we took the package inside we could tell it was bad, so I video-recorded our opening the box to be able to show MBE later what happened. You can see the video (1st of 3) here on my YouTube channel: https://www.youtube.com/watch?v=dHVU6Rm34v8 While they wrapped each bulb in bubble wrap, they failed to TIGHTLY pack the entire box. The loose brown paper they used as filler was not nearly enough to prevent the items from ratting around, especially during such a long transit. When I emailed MBE (including links to the 3 video-evidence) their reply included "the fault is not mine. The package was packed tight.. Everything was filled with paper to absorb any impacts and it was packed safely according to our own as well as to guidelines of UPS." That is just false as the video clearly shows. It was so NOT packed tight and therefore clearly why the bulbs broke - they had a lot of room to move around and so no matter how gingerly UPS handled it, there was going to be breakage. (And yes, I realize UPS-shipping can be rough, like any shipper). I pushed back and they asked for my phone # in order to have UPS make an appointment with me to "view the parcel" - as if we kept it all over a month later. That was on Nov. 27th. As of January 28 (today) I have not heard from UPS nor do I expect to. After more emails, on 12/16 I heard from Michael Sostmann, the owner of this MBE, and he claimed to be "very astonished" at the results and "assume there was a hard fall" of the box, and that they "are doing their best to solve the issue within the next days." That was 6 weeks ago and so after holding off leaving this review on Yelp, I am forced to warn anyone else who may be in a similar situation. I am a reasonable person and long-time Yelper who usually leaves reviews only when I've had a really good or really terrible experience with a business. **DO NOT USE MAILBOXES ETC TO SHIP YOUR FRAGILE ITEMS** Find my YouTube videos for proof - if the link above isn't working just search "Broken glass MBE" on YouTube.

I am so grateful to Micheal at this Mail Boxes Etc. I managed to leave my handy in the Netherlands…read moreand needed to get it back somehow. At a very reasonable cost, I was able to have UPS pick it up and bring it to this Mail Boxes Etc. It came back packaged carefully and quite quickly. Earlier I had checked with DHL and Deutsche Post and they said that they couldn't ship cellphones from a different country. Thank you Micheal and UPS through this Mail Boxes Etc. Highly recommend.

Absolutely unfriendly, not helpful. Never seen such an unfriendly guy before. I just had a question…read moreabout something I left at the shop and he nagged at me and was very annoyed.

My review is based upon my experience with their contact service. I have used CSV Pappel several…read moretimes in the past. However, recently I have had problems with uploading a file to their website. They have not resolved the problem. I realize that weekends are sacred in Germany, but if they are open, they should respond more readily to my e-mails. Having to wait 24 hours for a response is unacceptable. ===================================== Meine Bewertung basiert auf meinen Erfahrungen mit ihrem Kontaktservice. Ich habe in der Vergangenheit mehrfach CSV Pappel verwendet. In letzter Zeit hatte ich jedoch Probleme, eine Datei auf ihre Website hochzuladen. Sie haben das Problem nicht gelöst. Ich weiß, dass die Wochenenden in Deutschland heilig sind, aber wenn sie offen sind, sollten sie besser auf meine E-Mails antworten. Es ist inakzeptabel, 24 Stunden auf eine Antwort warten zu müssen.

diese Filiale ist einzigartig! Ich gehe ausgesprochen dorthin: alle Mitarbeiter des Postschalter…read moresind überaus freundlich, herzlich, hilfsbereit, einfach toll. Als Pakete doch ein bisschen schwer war, hat man es mir - unaufgefordert (!) - Sogar bis in den Kofferraum gebracht. Ich war wirklich sehr dankbar und überrascht. Denn der Mitarbeiter kam hinter mir her, ich hatte auch ein Paket in der Hand, und ich hatte gar nicht gemerkt, dass er das schwere Paket geschleppt hat. Aber auch sonst, ich bin oft da, total herzliche Leute. Ich möchte mich bedanken.

I've learned not to trust their delivery. They can't find my…read morepackage. I guess they're not any better than any other company.

Really friendly and helpful German and English-speaking courier collective in Berlin. They have…read morecargo bikes, normal bikes and electric CO2-neutral cars. They're a positive part of the local cycling community, and sometimes host events and fundraisers, too.

From the owner: Berlin Courier Collective. Liebesbriefe, Baupläne, sensible Technik oder vergessene Schlüssel,…read morealles was sicher und schnell ankommen soll, transportiert Fahrwerk - das Berliner Kurierkollektiv. Wir fahren immer CO2-neutral, auch große Sendungen mit dem Lastenrad und noch größere mit unserem Elektroauto. Im Kollektiv entscheiden wir gemeinsam über unsere Bezahlung, anstehende Investitionen und sorgen so für ein solidarisches Arbeitsklima. Das Beste dabei für Sie: Zufriedene Kurier_innen garantieren zufriedene Kund_innen! Überzeugen Sie sich, wir kommen sofort.