I literally left this hotel. The room looked nothing like the online pictures, the woman at the front desk was not pleasant to deal with and cost vs quality was skewed for cost.
My partner and I were supposed to stay for two nights while we moved to town and waited to receive our furniture. Initially when booking we were told we could have a king bed. When I called back to add the second night, we weren't able to get a king bed due to the fact we would have our cats with us. It was disappointing, but we understood. When we went to check in, they told us we would have to come back in several hours. Again we understood, but the lady also added that we were unable to leave our cats unattended in the room and would have to bring two cats in a carrier on every single errand we had to run as we had just moved to the area. I understand this policy with dogs, but with our cats? After an already four hour drive, we would disappointed in this. Also, were we expected to bring them when we went out for food? Or when we went to our new apartment to clean?
When we returned to check in, we were astounded at how little the room looked like the pictures online. We were going to be paying $100 a night for a room that looked like it belonged in a Hitchcock film. The entire hotel seemed to have been decorated in the 1970's and never updated. On top of that, the internet was barely available in our room and the front desk wanted us to pay up front. In all of the hotels I have ever stayed in, I have never had to charge my credit card upfront. It has always been a hold until check out.
We were in the room for 5 minutes and called another hotel to book for the night and left. We were refunded for the two nights we had paid for, however, the front desk attendant only refunded my boyfriend for one night at first. When my boyfriend said he paid for two nights, she said she had forgotten while sitting in front of the computer cancelling the reservation that was for two nights.
The only redeeming thing about this hotel is that it has the Stuft Burger Bar. If we weren't huge fans of that restaurant, we would never step foot there again. read more