So, I needed a locker for a day bc I had time between my airbnb checkout in the morning and my evening train out of Paris, and I didn't want to shlep my luggage around all day. The one I used was Gare Nord. The door is locked when you arrive, and you need to use your specific door code to open it (listed on your booking confirmation), which seemed extra secure to me. The locker was easy to open and use and there was enough space for my backpack and carryon. I initially had trouble opening the door, and so I called the phone number listed on my booking reservation and the guy walked me through how to do it on the pin pad. He was really nice and helpful. Overall the price was reasonable for me (12 bucks for a day) too. I would highly recommend if you're not wanting to lug your stuff around the city for a day. read more

I just used this service near Gare du Nord August 14-17, 2022. I'm from California and I chose this option as I needed to go to London and then back to Paris and didn't need to bring everything with me. I saw the reviews here and was hesitant but saw these around Paris and many people using them. So you go online and book the time range you want and make sure to pick the correct location. You will pay for the entire day and the day is 8am to 10pm so the day you start and the day you end are counted as whole days and keep in mind their opening hours. The location is automated there is no live person there but the owner is easily accessible and responsive and they have video cameras there to monitor for any issues and for security. More about that below. Once you pay online you get an email immediately with the codes. There are two codes, one to enter the facility(main front door) using a keypad outside. The second code is used to open your locker using a keypad inside. The locker will pop open. The lockers are a good size you could put several carryons in there or larger suitcases but check the dimensions online. If you close the door and need to open again just use the code again. It is secure and seems theft proof. When I entered there was a family with children using it and they had several suitcases. This is a very short walk about 4-5 minutes or two blocks from the train station exit on Rue du Faubourg Saint-Denis. It is in an alley off that street very easy to find. Now it is true that the keypad inside doesn't always work the first time. You don't need to panic and start entering the code and pressing buttons like crazy. Just take a deep breath and wait 10 seconds and enter the code again nice and slow. Don't press the keypad like you're text messaging your friends. If you hear any beeps while pressing the keys it means there's an error just wait. When you enter the keys there shouldn't be any beeps. To exit the place there is an exit button inside right at the door. Just press and the front door lock releases. You do not get stuck inside or need a code to get out. Just like many hotel gyms same thing. I had interaction with the owner as my train back from London was delayed and arriving after 10pm so I wouldn't make the 10pm closing time. I was worried as I had a flight the next morning. Apparently this time restriction may be for safety reasons. So on the train back to Paris, I called their number and heard a message machine - not a great sign but you could leave a message. I decided to use their online form which asks for your phone number and email. It says they will get back to you within 48 hours on the website but he got back to me in 5 minutes. He got me a code for the next morning and everything worked out. read more

It was fine for the day, the locker fit my huge overstuffed suitcase and still had room leftover. As long as you booked the locker in advance online, and have the passcode for the front door and the locker, you will be fine. I used the Chatelet Les Halles location and it was quiet, clean and easy to use. read more

I used the city locker near Gare St. Lazare, as that station does not have a left locker place. I had to put the passcode in several times before it would work. When I returned to get my luggage I could not get out of the place. Luckily I had a taxi driver waiting for me & I held up the door passcode to him & after 3 tries he was able to open the door. I'll never use this place again! read more

Tried to use them. Our Airbnb recommended them. You have to reserve online. No one is on the premises if you have a problem. We did not receive the code until hours after we gave up and took our luggage with us. I phoned when I finally saw the code come through to say we didn't use the lockers and were requesting a refund. We never got a refund. Very disappointed with the difficulty and level of non-service. Don't do it! read more

I paid them for 8 days. I ended up needing it for 10. When I tried to get my stuff back they told me I owed them an extra 150€ for the two days! I refused to pay them anymore money (they had already been paid 120€). i ended up having to make a police complaint for the theft and am now waiting for the case to go before the Tribunal. Leave your stuff at left luggage in any major Gare instead, it will be safer. Not only do I have to go through this, during my time with them my items were not secure; they gave me the wrong passcode, I was given someone else's code for their locker every day for those 10 days, and they took my items out of the locker "for security reasons". They had no right to take my belongings out of the locker and touch them. You are definitely better off somewhere else. read more

I used their app to purchase storage of luggage for 6 bags. After paying 49 US$ online, no code was sent to me. I called their phone number and got no response. I was left on the street with two young kids, 6 bags, no code, and without the $49. I emailed them my complaint that I had not received a code to use a locker. An hour later (after spending money on a cab to the train station to actually store my bags there) I received an email from Jean Francois Foncin at City-Locker saying I had mis-entered my phone number into the app (there was no way to erase the French area code and enter a US area code) and thus it was my fault for not being able to figure out their app. They then said I would not receive a refund, even though NO services had been rendered (obviously, as I never received the code) and they provided to way to reach them to remedy the issue. Rather than acknowledging that I obviously had not accessed the locker, they said they would keep my $$. Clearly not a company that cares about its customer service as every Yelp review is one star. read more