I always believed that this USED car lot was different, but I was completely WRONG. First... Just…read moreafter we signed all the papers, we took possession I noticed the tire pressure sensors went wild as soon I drove off the lot. So I took this traverse right back to the used car lot. I had asked them how do I reset the tire sensors? They started looking at everything and that they need to replace the tire sensors. So while I had the traverse in their shop they magically spotted a radiator leak! Wow how convenient! So I guess when they got this thing in they never saw any issues with radiator. So I truly believe that they never really do their due diligence and make sure there's no issues with anything. All they did was clean it and hurry up to sell it. I am kinda thankful that I got a warranty. But here is my other complaint. We'll this is true for most car lot's both new dealerships and used car's. So while we going through getting finance the salesman told us that the finance company requires us to get auto warranty. LIES! Later I talked to another employee they said they were trying to get us a better interest rate! ANOTHER LIE! I did talked to the finance company and they they do not require ANY car warranty! Reduced interest rate! What BS! This used car lot and others are just selling auto warranty is to make MONEY. This used car lot could have just replaced the radiator! But they wanted to make extra CASH! NEVER NEVER AGAIN!

My transmission died on I-10. Stranded outside of Luling. I had to tow it all the way to Houston…read morefor warranty service. I called 9 towers. Duane was the best price. By a lot. Better yet? He picked up my car less than 2 hours later, and towed it all the way to the transmission shop in Houston, right to their door. Then? He dropped me off at my house. Excellent service. Also... his truck was clean. No wrappers, dirt, funky smells etc. Plus- Duane is a really good guy. So... feel free to call around, if you want. But my experience with Duane at West Motors was about as good as it gets. Great price, quick top- notch service.

I'm never one to go out of my way to write a bad review but I feel like the way I've been taken…read morecare of is just ridiculous. I haven't been disrespected nor has anyone been mean to me but I bought a 2019 Ford F-150 3 months back and have had nothing but issues. I got a mopar 1 year 12k mile warranty and was told take your truck to any dodge dealer if you have any issues and they will take care of you, this was their way of making me feel comfortable when I asked if my mechanic could look at it for one day. but when I tried the dodge dealer they say the only thing they service is dodge not any other make. When I looked at the truck I knew it had cosmetic damage. Some clear coat missing on the hood as well as 2 really small dents in the driver door. But my salesman told me that everything mechanical was sound and was really confident about that. Whenever I test drove it I noticed the mirror was really Wobbly and pointed it out to the salesman and he said that it was normal. Also I had to move stuff from storage to my house and the tail gate wouldn't work not only did I have to rent a U-Haul trailer I had to spend $500 to get my tailgate fixed because no dodge dealer ship will work on my truck even though they gave me a MOPAR (Dodge) warranty and I had to spend almost $300 to fix my mirrors witch was in fact not normal. And ever since I've had the truck the front end has been clicking really loud occasionally whenever I turn left or right.. To get suspension and alignment done is insanely expensive and was quoted 1200 for parts and labor! Now I have to pay that out of own pocket due to some salesman and finance manager trying to meet his mark this dealer is very disingenuous and only care about making their sale.

This is my second time at this location for service (2 different vehicles) and they always do a…read moregreat job and explain everything throughly. Although I hate the 2 hour drive they have a nice waiting area with snack/drink machines, TV, and WiFi!! And the staff is sweet.

We traveled from Austin with the possibility of buying a new used car from them. They were easy to…read morefind. The building was neat and orderly. We located the Sales person (Greg, friendly guy) who gave us the keys for a test drive. The touch screen didn't seem to work properly so we brought it to the attention of Greg. Of course it worked when he tried it. We asked about the Factory warranty but (since there were none offered by the dealership) he wasn't aware if the car was still under a Factory warranty so we called the nearest Cadillac dealership to find out. It seemed that it had a very good warranty remaining on it so we went ahead with the purchase. It's my opinion that information about warranties is information that a Sales person should be aware of. Other than the usual paperwork the purchase went smoothly. If I had one word of advice to Sales people. When a potential customer walks (specially a woman) into your office. It's always appropriate to stand up, introduce yourself and shake their hand. That's a common curtesy in Texas.

Absolutely would not recommend. Went with my daughter to purchase a car we found online. Upon…read morearrival salesman and staff seemed professional. We test drive the car, spoke with sales man and finance officer. They were pressuring us to use their financing but we told them we would use our bank. So, eventually they printed up sales order, emailed it to our finance company and we informed them we would be back the next day to pickup. So, the next day my daughter contacted the finance at Steeles & her bank. They were emailing back and forth the paperwork. Fast forward to later in the day when she called to inform she was on her way to pick up the car. The salesman said, I'm sorry but apparently we just sold the car an hour ago. Very I'm unprofessional and untrustworthy dealership. STAY AWAY

My car was under no warranty so we are cash paying customers! Told them i had several sensors out…read moreneed to be replaced also my back blinker and my ac. They did not replace but 1 sensor when many was coding. They replaced a sensor that made my crankshaft work harder destroyed my motor took them a month and a half to get my van back in to dealership then had the nerves to tell me i fucked my motor up from lack of oil changes!!! No sir you messed my motor up when you replaced the evalve sensor and not my cam shaft sensors! DO NOT TAKE YOUR CAR HERE!!! ESPECIALLY IF YOUR CAR IS NOT UNDER WARRANTY!!! NOW THEY WANT 9 GRAND TO REPLACE A 2017 CHRYSLER PACIFICA !!! WHO ALWAYS GOT OIL CHANGES...when the adviser tried to sell me a car i should have got back in my van and left...but didnt now i got a paid off p.o.s. thanks to C.J. and the manager Scott and lets not even get started on their GENERAL MANAGER HE IS A JOKE!!! AND YES I WILL BE FILING WITH TEXAS ATTORNEY GENERAL AND THE BBB!!! SOMEONE WILL MAKE IT RIGHT... IM ALSO GETTING READY TO TAKE IT FURTHER WITH LEGAL ACTIONS!!!!

My transmission died on I-10. Stranded outside of Luling. I had to tow it all the way to Houston…read morefor warranty service. I called 9 towers. Duane was the best price. By a lot. Better yet? He picked up my car less than 2 hours later, and towed it all the way to the transmission shop in Houston, right to their door. Then? He dropped me off at my house. Excellent service. Also... his truck was clean. No wrappers, dirt, funky smells etc. Plus- Duane is a really good guy. So... feel free to call around, if you want. But my experience with Duane at West Motors was about as good as it gets. Great price, quick top- notch service.

Towing my car home. After waiting on AAA for an hour and a half. Duane called me and said that he…read morewould be there in thirty monutes. He was good to his word. Showed up on time and picked up my car quickly and got me home. I'm so thankful he was on time. I was in the pitch black dark all alone for over two hours.

This place is a racket there's only three tow companies in town and they're all three of them how…read moreconvenient if you have had an impounded vehicle God help your wallet and God help you they're known as basic Towing D & C Towing and conveniently they have a Auto Sales place there to ice sneakily suspect that they sell the cars that they impound Because by the time you are able to get them out the fees are ridiculous and conveniently they only accept cash avoid all three of these places if at all possible please my warning is no joke they will screw you anyway they can I don't get on review sites that often except when I get really great exceptional service or horrifics and by all means this is the worst experience I've ever had with any sort of company