My transmission died on I-10. Stranded outside of Luling. I had to tow it all the way to Houston…read morefor warranty service. I called 9 towers. Duane was the best price. By a lot. Better yet? He picked up my car less than 2 hours later, and towed it all the way to the transmission shop in Houston, right to their door. Then? He dropped me off at my house. Excellent service. Also... his truck was clean. No wrappers, dirt, funky smells etc. Plus- Duane is a really good guy. So... feel free to call around, if you want. But my experience with Duane at West Motors was about as good as it gets. Great price, quick top- notch service.

I always believed that this USED car lot was different, but I was completely WRONG. First... Just…read moreafter we signed all the papers, we took possession I noticed the tire pressure sensors went wild as soon I drove off the lot. So I took this traverse right back to the used car lot. I had asked them how do I reset the tire sensors? They started looking at everything and that they need to replace the tire sensors. So while I had the traverse in their shop they magically spotted a radiator leak! Wow how convenient! So I guess when they got this thing in they never saw any issues with radiator. So I truly believe that they never really do their due diligence and make sure there's no issues with anything. All they did was clean it and hurry up to sell it. I am kinda thankful that I got a warranty. But here is my other complaint. We'll this is true for most car lot's both new dealerships and used car's. So while we going through getting finance the salesman told us that the finance company requires us to get auto warranty. LIES! Later I talked to another employee they said they were trying to get us a better interest rate! ANOTHER LIE! I did talked to the finance company and they they do not require ANY car warranty! Reduced interest rate! What BS! This used car lot and others are just selling auto warranty is to make MONEY. This used car lot could have just replaced the radiator! But they wanted to make extra CASH! NEVER NEVER AGAIN!

I bought a Jeep Grand Cherokee recently from Benny Boyd Gonzales and the process was unbelievably…read moreeasy. I told them everything I wanted to be included in my vehicle and they were able to find one within the week, have it shipped and prepared. The financing process was amazing. Benny Boyd Gonzales was able to get me a super reasonable deal and keep payments within my desired range. The follow-up from sales definitely made me feel like a valued customer. Text messages from the dealership to see how everything was and if I was satisfied with my Jeep. I've taken my vehicle in twice now for routine maintenance and each time it was completed within a reasonable time frame. The service department is super nice and helpful.. which is very much appreciated! 10/10 would recommend.

I'm never one to go out of my way to write a bad review but I feel like the way I've been taken…read morecare of is just ridiculous. I haven't been disrespected nor has anyone been mean to me but I bought a 2019 Ford F-150 3 months back and have had nothing but issues. I got a mopar 1 year 12k mile warranty and was told take your truck to any dodge dealer if you have any issues and they will take care of you, this was their way of making me feel comfortable when I asked if my mechanic could look at it for one day. but when I tried the dodge dealer they say the only thing they service is dodge not any other make. When I looked at the truck I knew it had cosmetic damage. Some clear coat missing on the hood as well as 2 really small dents in the driver door. But my salesman told me that everything mechanical was sound and was really confident about that. Whenever I test drove it I noticed the mirror was really Wobbly and pointed it out to the salesman and he said that it was normal. Also I had to move stuff from storage to my house and the tail gate wouldn't work not only did I have to rent a U-Haul trailer I had to spend $500 to get my tailgate fixed because no dodge dealer ship will work on my truck even though they gave me a MOPAR (Dodge) warranty and I had to spend almost $300 to fix my mirrors witch was in fact not normal. And ever since I've had the truck the front end has been clicking really loud occasionally whenever I turn left or right.. To get suspension and alignment done is insanely expensive and was quoted 1200 for parts and labor! Now I have to pay that out of own pocket due to some salesman and finance manager trying to meet his mark this dealer is very disingenuous and only care about making their sale.

We traveled from Austin with the possibility of buying a new used car from them. They were easy to…read morefind. The building was neat and orderly. We located the Sales person (Greg, friendly guy) who gave us the keys for a test drive. The touch screen didn't seem to work properly so we brought it to the attention of Greg. Of course it worked when he tried it. We asked about the Factory warranty but (since there were none offered by the dealership) he wasn't aware if the car was still under a Factory warranty so we called the nearest Cadillac dealership to find out. It seemed that it had a very good warranty remaining on it so we went ahead with the purchase. It's my opinion that information about warranties is information that a Sales person should be aware of. Other than the usual paperwork the purchase went smoothly. If I had one word of advice to Sales people. When a potential customer walks (specially a woman) into your office. It's always appropriate to stand up, introduce yourself and shake their hand. That's a common curtesy in Texas.

I just had the best service experience at Steele Chrysler Jeep Dodge Ram Service department that…read moremade my Monday a complete success! I'm from Dripping Springs TX and had a problem. The young lady at the Service desk greeted me with a smile and a happy attitude. She directed me to the Parts Department while she went (completely volunteer) to get a picture of my VIN number to further assist the Parts Dept. Manager. I chatted with the service employees about what I thought the problem was with my front license plate holder. Another service tech entered the discussion and informed me that my analysis was wrong. He showed me the real problem - it was the holder itself was broken which required a new plate holder. Parts manager immediately checked the inventory (thanks for the VIN) and Steele had one in stock! I bought the part, Steele gives retired military a discount, and was ready to leave. The service tech says he would be glad to replace the holder for me. Each of the employees thanked me for my military service (29 Years active duty USAF - Viet Nam through Desert Shield) . I told them they were worth all those years and they just proved it with their expertise and assistance! I'm hitting 79 years of age and the Steele employees just reinforced my hope for the future! God Bless you folks and Steele Chrysler Jeep Dodge Ram Service/Parts departments!

Brought my truck into the service dept for an oil change. They attempted to sell me a filter saying…read morehow dirty mine was and how important it is to get it changed costing over $100. I informed them that I had that particular filter replaced only 2 weeks prior at half the cost. I then asked a passing manager if it was standard practice for the service dept to deceive customers like that. I can only guess that when he went back to the service area he said something because following that the disrespect I was given was off the charts. It was to one point when I was trying to speak to the service mgr he got up from his desk and quickly began approaching me. As a senior citizen and female I felt threatened. I would NOT recommend the service area at this dealership. The female attendant was very rude and downright hateful.On a completely different note the female attendant dressed sloppy, was hardly ever at her desk, and at one point she belched so loud I thought a grown man entered the waiting area. There is another female attendant and she is amazing unfortunately I had to deal with the dark hair person. my opinion, if you can go to San Marcos or any other service dept and bypass Steele service do it.

I was broken down on the side of the road and the Tow Manager saw me and helped me get to a gas…read morestation! I am so grateful and very appreciative of his thoughtfulness. I can only imagine what this individual would do for his own customers! If I ever need anything I'm going to be calling them. So grateful.

My transmission died on I-10. Stranded outside of Luling. I had to tow it all the way to Houston…read morefor warranty service. I called 9 towers. Duane was the best price. By a lot. Better yet? He picked up my car less than 2 hours later, and towed it all the way to the transmission shop in Houston, right to their door. Then? He dropped me off at my house. Excellent service. Also... his truck was clean. No wrappers, dirt, funky smells etc. Plus- Duane is a really good guy. So... feel free to call around, if you want. But my experience with Duane at West Motors was about as good as it gets. Great price, quick top- notch service.

This place is a racket there's only three tow companies in town and they're all three of them how…read moreconvenient if you have had an impounded vehicle God help your wallet and God help you they're known as basic Towing D & C Towing and conveniently they have a Auto Sales place there to ice sneakily suspect that they sell the cars that they impound Because by the time you are able to get them out the fees are ridiculous and conveniently they only accept cash avoid all three of these places if at all possible please my warning is no joke they will screw you anyway they can I don't get on review sites that often except when I get really great exceptional service or horrifics and by all means this is the worst experience I've ever had with any sort of company