I worked in healthcare for 30+ years. They started me on a cgm routine. No up-front information…read morewas given about if one doesn't work, what to do. They never told me I have to go to the manufacturer and fill out forms if the glucose monitor doesn't work. They suck. SOOOO poorly run. Never get a callback, ever. Waste of time and money! Don't go there!

Apparently you have to be very ill to get an appointment with this office. My physician referred me…read moreto this office because they are unable to regulate my thyroid but they declined to take me as a patient. Not sure why an endocrinologist would not be willing to help with thyroid issues. Don't waste your time.

Do not recommend this place to anyone. I switched from my previous PCP to here for convenience…read moresince it is close. Unfortunately the staff here are extremely rude and actually yelled at me over the phone and hung up. My doctor is incompetent and "needs me" to come in for every single thing. Feel like there just trying to bill my insurance as much as they can. Oh and the lady who handles referrals is horrible and rude

I wish there was a zero staror negative . I ususally do not write reviews but would like to take…read morethe time to share . This is the worst practice I have ever experienced. They do not want to see their challenged patients. They have every excuse not to see them and send them to the ER , I was sent to the ER and a GI doctor just to get the runaround when they all say you have to see PCP , I changed practice, it took our new DR - PCP one time to prescribe the correct med. Staff is not people friendly and seemed annoyed when you have concerns.

Here's my update. I had my dental cleaning on May 2. For my six-month cleaning I was told that…read morethey're not scheduling that far in advance, and they'd call me. It's a dental clinic. Cleanings are typically six months apart. Why don't they have the ability to schedule these? And guess what? I just realized it's six months later, and I have not heard from them. I really like the people who do actually work on my teeth - the dentist and the hygienist. The folks in admin can be nice, but they are often harried, and obviously there's still stuff to be improved.

If i could give minus star, i would :) If you go see the…read morelady in the front desk, she's extremely rude, maybe a voice change tone would be better, if you want to freaking work in public, such a bad experience.

Whenever I've had to use this facility it's always been professional, courteous, efficient and…read morequick!! MUCH easier than the hospital for lab tests and the like. Highly recommend!

I went here for lab work and had a positive experience. The staff is skilled and very professional…read more I would go here again.

I just went to the Emergency room here. From triage to leaving less than 4hrs which is great,…read moreespecially since I waited 10hrs at St Josephs ED and ended up leaving. All of the staff I interacted with were such a high level of care. I mean I felt absolutely safe and cared for. This was right after a horrific accident on rt3 that tied up stuff in the ED. I will always go there ftom now on. Thank you to the entire staff you are really great at your jobs and patient care is 10 out of 10.

Excellent experience from entering surgical care in main hospital to leaving after 2 days later…read more Receptionist was pleasant, nurses professional, competent and friendly. Care was great throughout the stay and food was even good. Nurse even called that evening to let me know all was well and room number to visit at any time.

From the receptionist, to the nurse, to the primary practicing doctor.. I am so impressed at how…read morethey orient and conduct their professionalism. I have never felt so genuinely loved and cared for by a doctors office before! I have learned over the years I have high expectations. Mostly because of how I was raised to be courteous, thoughtful and compassionate toward others. It's rare these days to find a team who loves what they do, and takes an extra mile to help someone. I'm so grateful i found a new primary care facility for my family and I.

Trying to get the attention of registration is impossible. Stood in front of one lady that was…read moremore interested watching tiktok and the other had her ear buds and completely lost in space. Had to knock on the glass to get someone's attention. The lady tells me hold on I have to sign in. Once I finally got registered medical service was great.

I walked into the urgent care waiting room and first thing I saw front and center was a…read more"registration" sign at a window. I nicely asked if I could check in to be seen. I was then rudely barked at "Ugh just go to the iPad!" When I walked away, I could see your staff making faces to each other about the interaction. If you want patients to use the iPads for check in, that's fine, but have a sign directing people to the side walls where the 2 small iPads are. I had no idea this was your method and clearly I'm not the only one because I saw it happen over and over as I sat in the waiting room. You didn't get any nicer over time and I felt bad for people listening to it. Kindness wouldn't hurt, especially when people aren't deliberately doing it, but are confused. Waited almost an hour and a half before taken in to be seen.

We love the Cancer Center, and especially Dr. John O'Meara!…read more He took expert and loving care of my stepfather. He listened, was super-attentive, followed him not only when he was in treatment and home, but also during his hospitalization. He exhibited a positive outlook and kept the morale up with all of us, which served to expedite Dad's healing. We are forever grateful.

I am 28 years old with ovarian cancer the girls who work here are absolutely amazing and made me…read morefeel so special especially going through the hardest time in my life. They knew me by name and always let me choose were I sat for treatments all the staff was very sweet and nice!

Be careful if you go in , with a doctor's order in the computer, for an yearly EKG, as part of your…read morephysical. The airheads at the desk says you have a co pay of $45.00. With my insurance, $45.00 gets you a specialist, such as a cardiologist. There is absolutely no copay for a test that has already been entered into the system. I have top of the line insurance, and pay hefty copays, and deductibles. And that's not all! They tried the same thing last year! Both years I reported them to my insurance to be on the lookout. They straightened everything out. I'll stick to getting in in Lowell General. I don't need to have the stress and aggravation of these stupid front desk people!

Westford Family Medicine is fantastic. I've been a patient there for 13 years, and Dr. Fragola is…read moreabsolutely outstanding. I've also worked with several of the nurse practitioners, and they have always treated me with the same level of care and professionalism. I've consistently had great experiences with the entire staff. I highly recommend this practice to anyone looking for attentive, compassionate, and reliable care.