Customer service is the best I have experienced with party rentals. After contacting the company via their website for a quote, I received an email response within just a few hours. Latoya was my initial contact, but after making a decision, I received a call to confirm the details & pay my deposit. The day before my event, I received another call to verify the delivery time & pick up time, as well as the delivery address. I am so impressed with their due diligence!!! During the party, we had some electrical issues with the bounce house, so I contacted the delivery man & he had Latoya follow up with me. She arrived & corrected the problem in no time. And as a bonus, the rental was for the full day, so pick up of the bounce house was made that same day. I would highly recommend Latoya & Cinnamonstixx if you want a stress-free party!!! Thanks to Latoya & your amazing staff!! read more

We rented this awesome slide for our kids during spring break and we had a great experience. The staff were amazing during set up and pick up. I have been using the company for several years now and I have always had a great experience! read more

CinnamonStixx Party Rentals - Water slide - Party & Event Planning Near Me - Miami, Florida

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We used Cinnamon Stixx for my son's 2nd birthday and I couldn't be happier with their service. It was one of those last minute phone calls (literally 2 days before the party!) and Latoya was more than helpful. The bounce house was clean and personalized with a Happy Birthday message to my son. They also included a bubble machine and cotton candy machine which were a HUGE hit! Their customer service was fantastic from beginning to end and all of the kids had a wonderful time! I'm so glad we found a Party Rental company that's a keeper because we have MANY more kid parties to come. Will definitely use again and again and again. Thanks so much for such a pleasant experience :) read more

CinnamonStixx Party Rentals - Chase's 2nd Bday! - Party & Event Planning Near Me - Miami, Florida

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Fourth of July 2018 3pm I arrive at an event where they are installing bounce houses. The owner, Latoya, takes up two parking spots as shown in the picture. There are no other spots in the parking lot and it's raining. I asked one of her workers to ask her to just come straighten up so I can take one of the spots. One hour later guy doesn't come out. I park behind her, run to find her. I asked kindly one hour later she doesn't come out. Finally, at 4:50 she waves to me. A business owner, Latoya, needs to be conscious of the community. I would think twice before giving my business to such an unreasonable and selfish person. read more

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I rented their package for my daughters first birthday, which included bouncy house, cotton candy, popcorn machine, with tables and chairs. I was really pleased with everything. They were easy through out the rental process,only thing was they ran a bit late for the delivery which made me a bit behind while setting up for the party. I do understand things happen and they were there before the guest had arrived. Overall the cost was great and they made it work. I would rent from them again. read more

I've been using CinnamonStixx Party Rentals for years and will not go anywhere else! I love local businesses and support them whenever possible. What originally drew me to CinnamonStixx was what the owner, Latoya, told me when I first contacted the business. She explained to me that they thoroughly clean their bouncehouses after they're picked up from one event and before they get delivered to the second event. Being that I had a young child at the time, I wanted to make sure everything was clean and free from debris. She also explained to me that they weren't the cheapest bouncehouse company and they weren't the most expensive, but they deliver excellence. She was absolutely right! We've experienced some hiccups with certain items we've rented, like a bubble machine that stopped working, but were tended to and compensated fairly and immediately. Another time, one of the employees overbooked bouncehouses for a particular day, but we were immediately given a different and larger bouncehouse for the same price. That's what I love about CinnamonStixx. Even when dealing with a bump in the road, they find a way to continue to make the customer happy. My son and his friends (and even some of the adults - ahem, ahem) love their bouncehouses. They look forward to birthdays and holiday parties so we can rent them. As long as Latoya is around, I will continue to give CinnamonStixx my business. read more

I called for a quote on a bounce house for my nieces that were visiting the county, I spoke with Danny and he was of great help - received a quote via email in under 20 minutes. I did have questions and did not receive a prompt response, so I called Danny back and he was able to answer all of my questions. The delivery did arrive a bit earlier than scheduled, but that is never a problem - the drivers came to pick up as scheduled. I rented the bounce house for the entire day and did not experience any issues. Thank you CinnamonStixx for helping me provide my nieces with a great welcome gift :) read more

Great Service! Latoya is awesome. Very sweet always called me back. The bounce house was super duper clean. The cotton candy machine and popcorn machine looked brand new. Even the delivery guy was great!!! My son was very happy. I highly recommend this business!!! read more

What a great experience our school had yesterday with Cinnamon Stix. Words can't express the happiness on the students faces when they got to enjoy a huge obstacle course. I am the PTA President at Gloria Floyd Elementary and Latoya and her team made it happen. Time to start planning our end the year Bash with great bounce houses, rock climbing, concessions and lots more. Thank you so much Latoya. read more

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I used Cinnamon Stixx recently for my daughters 6th birthday party. They offered their bounce house package at a great price and were very polite on the phone. Delivery and setup went smooth and they were actually early, which was great. They took time to explain how to work the concessions and asked if everything was to my liking once they set up. However it was the smallest detail that impressed me the most. Before the installer left my party, he brought out a bottle of Simple Green and disinfected the entire bounce house surface. This is a step that I would do as a parent, it was nice to see a company take the same approach. I recommend these guys and will definitely use them again. read more

Will take your money and not show up, and then not refund you. Nightmare experience with this company. Buyers beware! Zero accountability and poor communication. read more

They got to my event right on time. Very Professional!! Rebeca - Party Planner read more

The guy that always answers the phone Danny is not very nice or helpful. Everytime I call he is always so rude. I asked him one question about a bounce house and he just hung up on me. Will be taking me business elsewhere. read more

Very good experience renting a bouncy house, tent, table, chairs, table cloths, and cotton candy machine, for my son's birthday party! I was able to arrange everything on the phone with no issues. Everything was in great condition and clean. The linens were well pressed. They also arranged for a pony rental although it's done through another vendor. The only issue I had was that the delivery time kept getting pushed back until eventually it was dark and the guys who delivered it had to set up in the dark so we had go through a process to get lights to the back yard. I would still recommend this company and I plan on using them in the futureoi read more

I cannot say enough about CinnamonStix!! I recently rented a bounce house and a cotton candy machine for my sons 1st birthday and it was such a pleasure working with Latoya and her courteous staff. Booking our event was extremely easy and Latoya was extremely accommodating to us. On the day of the event we received the bounce house and cotton candy machine on time and the setup was so easy. Needless to say the kids at the party loved it, especially the cotton candy machine!! SUCH A HUGE HIT.... I will definitely be using CinnamonStix for all of my events!! I cant thank them enough. read more

Cinnamon Stix is great! They came through the morning of our party when another company bailed. Marvin, the gentleman who delivered and setup, was friendly and professional and fast. And the bounce house was better than we expected! read more

Renting a field full of inflatables is no small task but Latoya/CinnamonStixx made it a breeze. I am the PTSA President at Ponce De Leon Middle School and accordingly, I handle events sponsored by our membership. Turkey Bowl at Ponce was a HUGE success thanks to CinnamonStixx. Their equipment is in pristine condition and the employees are helpful, professional and courteous. You can rent from CinnamonStixx with confidence regardless of the size of or budget for your event because Latoya will design specifically to your needs. I could not have asked for a better experience! read more

I was so very impressed with this company. Great service from beginning to end. I called about 6 weeks in advance from my event to inquire about a face painter. Latoya answered my call and answered all my questions in a professional and friendly manner. We decided it would be best for me to wait till the event was a little closer, as face painters were usually non-refundable. Once I was ready to book a few weeks later, I called again and Latoya again answered. She stated she was on the road but said she would have her assistant call me. Within 2 minutes I received the call and was helped with my booking. Immediately after the call, I received the invoice via email. I especially liked that payment was done through an online link that came with the invoice, so my information felt secure. The day of the party came and I couldn't have been happier or more impressed with the face painter. She did BEAUTIFUL work!! I have seen some work from other painters and believe me, they don't all do a good job. At a certain point she was done doing faces but there was still some time left and she offered to do glitter tattoos for the girls, which were a hit!! I really like that she offered that and made an effort to stay productive the entire time. The Monday after my event, Latoya gave me a follow up call to make sure everything had gone to my liking. Wow!! Great customer service!! Will definitely use them again for any party needs!! P.S. Also a huge plus, they all spoke perfect English read more

Love them! Daniel & his staff are always polite, efficient, and always accommodating up to the last minute. I've used them a total of 3 to 5 times and they've never been a disappointment from first call to pick up! read more

They are the best! !I rented a bounce house and a snowcone machine for my sons first birthday, on a Saturday we actually got to keep it from Friday to Monday morning my kids loved it! They played in it before during and after the party. It was a great weekend for our household . I'll be using them for many birthdays to come. Thank You Daniel n CinnamonStixx read more

Everyone has mentioned that customer service is great, which is the main reason I contacted this company. As a hospitality professional, a quick response and warm, caring attitude are top priority for me when dealing with any company. Unfortunately, this has not been my experience. After four attempts to reach this company, I still have not received a quote for a party that is 2 weeks away. It has been a week now since my initial attempt. There is no urgency at all. I was really hoping for a great experience, but now I will just go elsewhere. read more

This company truly excels at customer service in an era where bad customer service is the norm. From making the reservation, to paying, to drop off, set up, and pick up, I was EXTREMELY happy with their service and level of professionalism. Without a doubt, I will not be using any other party rental company again. ABSOLUTELY recommend them. read more

I found this company on yelp while searching for a bounce house rental. I've heard horror stories about some companies. I am happy I chose Cinnamonstixx! The staff was courteous from the initial call to the post event follow up. Very clean equipment, and professional staff. I would recommend to any of my friends. Thank you read more

Best party rental service around for the best price! Full service, I got customized bounce house with my baby's name on it, bubble machine, face painting, tables and chairs all for a reasonable price. The staff is friendly and efficient. Latoya was very helpful and down to earth. Definitely go with this company for all your party needs.~Cynthia, Miami Beach read more

Let me just say ms . latoya is the bomb. She is so pleasant is works with your needs I booked my rentals from the Virgin Islands it was so easy read more

This company's customer service is on point. Prompt replies to inquiries, reasonable pricing, they showed up on time and I got exactly what I asked for and paid for. I was very happy I decided to give this company my business. read more

This review is specifically about a safety issue. By the end of the rental the Cinammon Stixx team came to deflate the bouncy houses. My son came out running screaming there was still someone in there and told a lady that works for the company still was someone inside. I advised the lady as well my son saw someone's feet inside the bouncy house. She just simply said that there was no one. Did not even take a look by curiosity. Came up another party guest and had the Cinammon Stixx lady to inflated back. As my son said, there was a little girl still inside which I helped her to get out. They should check every bouncy house before they start deflating it. Please have higher security standards. read more

We have used CinnamonStixx Party Rentals multiple times for our son's birthday parties and look forward to doing so again. He is already asking about his next bounce house. Latoya and her team are fantastic and never disappoint! Set up is always on time and they are available in case of any issues during your event. Highly recommended. read more

The customer service does deserve 5 stars but unfortunately I'm only giving 3 stars because of the quality of the toddler unit we reserved. It showed up dirty/stained, so the owner had the delivery men return to clean it so I was sure it was sanitized. Unfortunately the unit itself remained stained so it didn't look any better after cleaning. Might be time to invest in a new one or lower the price accordingly. read more

We just used Cinnamon Stixx for a kid's birthday party and everything went extremely well. Everything was delivered right on time (large inflatable water slide, tables, chairs and snow cone machine) and the two ponies were also great and a big hit with the kids. The communication from the company leading up to the event was also very good! I definitely recommend using these guys for any party. read more

So i never write reviews but I have to! Latoya is AMAZING I had rented a combo bounce house and 4 tables for my son's 5th birthday party yesterday ( it was my first time throwing him an official party and expected 65 kids). As we all know, nothing is ever perfect so unfortunately, my bounce house delivery with tables was late and i was stressing (as it my first time party and wanted it to go smoothly) BUT Latoya was amazing. She kept on the phone with me, she even showed up and kept telling me to remain calm and she helped and made sure everything was alright before she left. Everyone had a great time and i would definitely rent with CinnamonStixx again, She handled the situation well and i couldn't be happier even if we ran a bit late. Thank you so much Latoya and I will definitely rent from you again as well as refer my friends who need rentals. Thanks again! read more

I had an awful experience with this company. We settled on a total; I received my invoice. I was ready to pay the remaining balance. On the evening before my event, I was sent another bill for a higher amount. Latoya added items to the invoice at her discretion. She emailed me after the event to try and collect for items that I did agree to over our phone conversation. The customized sign for the bounce house was falling apart and was not at all SPECIAL. It did not stand out. The inside of the popcorn machine fell apart after the first time we used it to pop popcorn. I had hoped to like this company, as she was very pleasant over the phone, but I was not pleased with the fact that she attempted to collect more money from me that what was owed and was not found in the original 'contract'. read more

Awesome--on time--good rate- nice clean equipment. Will definitely use them again!

Recently I was given the task of finding a bounce house for my daughter's birthday party. I must have called 15 different places only to find out there are a lot of shady people in the bounce house/party rental biz. Then I stumbled upon Cinnamon Stixx on Yelp and gave them a call. I was immediately greeted by the owner Latoya who was by far the sweetest most patient person I had spoken with so far. She calmed me down, yes I was freaking out by now, and assured me she would take good care of my daughter's party. Not only were the prices very competitive and fair but I was provided an invoice after our conversation almost immediately after we hung up to make sure everything was correct. Wait! I needed a cotton candy machine, no problem, Latoya took care of that in a 1 minute call back AND resent the invoice to reflect the changes. I was at ease after speaking to Latoya. Party day arrived I get a call confirming delivery and as promised delivered on time and clean bounce house with birthday banner for an added touch. Everything went so well and smooth that I will never use anyone else when having a party. I highly recommend Cinnamon Stixx. You will not be disappointed. Latoya thanks!!!!!! read more

I hired them due to the great reviews I saw on here and unfortunately I regret it. Not only did they arrive TWO HOURS late to my party, they also forgot my themed sign with my niece's name which I paid extra for. What upset me the most was the fact that they not once called to mention they were late. After calling about 8 times and leaving voicemail the set up staff were the ones to contact me, not the owner. After an hour of speaking to them (they were on their way) I was constantly contacting the owner asking about my bounce house and she only answered when I called numerous times back to back. For such a horrid experience you would think they would settle the score with you, however not only did they not offer me future discounts, but only discounted $70 for almost a $300 bounce house!! Very unprofessional. Also, the bounce house had a smell to it. Never again. Always listen to that one review about customer service! read more

I rented the Adrenaline Rush 3 obstacle course and a 20' water slide for my son's 7th birthday this past weekend. Though I worked directly with Latoya (the owner) in the past, I was pleasantly surprised to find that Daniel had the same professional, patient, and caring demeanor as she did. Daniel went through several entertainment options and add on packages including a snow cone and cotton candy machine before helping me choose the best bundle for my event. I was most impressed by the fact that he did not try to sell me the most expensive package, but instead the one that worked best for the age group and type of event. As they did not have the inflatables rented the day before or after my event, they were able to drop off one day early and pick up the morning following the party. I did not have to worry about cutting the fun short to allow for them to pick up mid celebration. The crew that came to my home was extremely polite and professional. One of the gentlemen even offered a few pointers to make the party more enjoyable. Daniel touched base with me several times between placing the initial order and dropping off in order to assure me all was in order. The day after the event I received a follow up call from Latoya asking how the party went and wishing my son a happy birthday. I highly recommend using Cinnamon Stixx, and will continue counting on them to make my future events a success. Thanks Latoya & Daniel! You Rock!!! read more

I have been renting from this company for over 4 years- the last time I rented was in 2011 before my daughter first birthday this past Sunday Dec 8 2013- The last time I rented I ordered a dry combo and was promised a basketball for the inside basketball hoop and a bubble machine- NEVER received either item. Then Sunday I rented a regular bounce house for my daughters very FIRST birthday party and the banner was something I was really looking forward to. The website also advertised a FREE bubble machine with rental- but then they delivered the bounce house almost 2 hours LATE and I didn't receive the banner OR the bubble machine because (the motors were broken and new ones still hadn't come in) Why advertise something you DO NOT have?!?!? Then I was promised money back since I didn't receive the banner- this was SUNDAY 12/8/13- NEVER received my money.... It is now TUESDAY and the bounce house is STILL in my back yard and when I called to ask when my money would be brought to me and the bounce house picked up I was told they knew nothing about owing me money and that they were on their way to pick up the bounce house. I will NEVER do business with this company again!!!! read more

I"ve used Cinninmon Stixx party rental for almost a year now, Latoya is amazing, great customer service! They are very professional, and their bounce houses are great! I can never use anyone else after I found them! Their bubble machine is very unique, and the kids love it! This is the best company for party rental...glad I was recommended to them! read more

Let me begin by saying that I used Cinnamon Stixx 6 years ago for my daughter's first birthday. The experience I had then warranted the 5 star ratings I see from other reviewers. However, it seems that A LOT has changed in 6 years! I contacted Cinnamon Stixx in January to get a quote for my daughter's party in May. I dealt with Januari Brooks, and she was very professional (no complaints there). I ordered a bounce house and 2 tables, and paid the deposit in February and the final balance the week of the party. Two days before the party, I was called by Dan, telling me that the pink bounce house I ordered was not available and that they only had a multi-colored one. When I asked why the pink one wasn't available, he told me that I was "the last one who placed the order for the pink bounce house". Did I mention I ordered it THREE months in advance? When I questioned him, he said they had overbooked. Ok, no big deal, right? Cut to the day of the party. My delivery time was confirmed for between 11:30 and 12:30. I arrived at the park around 11:40 because I didn't want to run the risk that they would get there early and I wasn't there. At 12:15, I still had no delivery and no phone call. I called about 10 times before I finally got someone on the phone (I didn't get her name but was later told she was the manager). I told her my delivery wasn't there and no one had called me. She said she'd call the driver and call me back. TEN MINUTES later, I had still not heard from her so I called her back. She said she had told them to call me, to which I responded that they didn't, so she said she would call them again and have them call me. FIVE MINUTES later...still no call from ANYONE. I called her back...I was told they were running late...that they would be there in an hour. The driver finally called to tell me the same thing. They arrived at close to 1:40...my guests were already there, and I had all the food stacked on the floor because I needed the tables. They had me sign something stating I had received everything and they left. I realized later in the day that they hadn't told me what time they would pick everything up, so I called the original driver, who told me he spoke with the manager, and that it was scheduled for a 4:30 pickup. I let them know that they could pick up earlier if they wanted (I didn't want to be waiting for hours for them to pick up). My husband then called the manager again and she told him she'd have the driver who was picking up call us to tell us an approximate time. The driver called us at 4:20 to tell us he would be there in an hour, but that we could leave the bounce house and table there if we needed to leave. We waited for an hour and 20 minutes and then informed the park staff that we were leaving. I have no idea at what time they finally arrived. No phone calls, no indication that anyone felt bad about this type of service they were providing. Bottom line...TERRIBLE EXPERIENCE. Pay a little more and go with another vendor. I should have asked the party next to us who they used because their bounce house and tables were delivered and picked up on time. NEVER AGAIN. BUYER BEWARE. They may have been good a few years ago, but the service has gone downhill. read more