Great experience very helpful and knowledgeable staff with 100% recommend only smoke shop I go toread more

I used to really enjoy coming into this location. However, often times it seems the young lady with…read morebrown hair and glasses that works evenings (I apologize for not knowing her name) is unsure when asked about a product or item and refuses to call the store manager. I'm not sure if she is worried about being reprimanded (I want to emphasize the store manager DOES NOT seem to be the "reprimanding" type if an employee has a question), or why there would be an issue with asking for assistance. However, it's caused me to start shopping elsewhere because I feel as though the young lady (once again, I apologize for not knowing her name) may not have been trained properly and therefore is uneducated in regards to the store policies, products, and procedures. Overall, the company as a whole is great! As well as the products they produce. The Cornelius location is probably the best. I just think this location could use some revisions in staff or better training so customers aren't left feeling confused or mislead. I would give more stars, but it is a little frustrating I have to drive out of my way to a farther shop to feel as though I am receiving accurate information.

By far the worst shop I've been to in all of mooresville. When I was in here I just felt…read moreuncomfortable. The guy that was helping me seemed like he had an attitude with me for some reason. Every time I asked a question about something the guy helping me didn't seem interested in answering. Their juice selection is pretty poor. I went there a second time to give them another chance and there was a bunch of really young looking kids in there and the same guy that helped me sold them juice without checking their ID... needless to say I didn't give them my business again. I would avoid this store at all costs. There are plenty of good vape shops in mooresville that would be happy to help you with all your vape needs. 1 star for customer service and overall experience. I'll never go here again and I'll let all my friends know not to take their business here. Shops like this could learn to show some more respect to the customer.

best shop in town only shop with all the newest juice lines.Staff is the most helpful and friendly…read morearound.I love hanging out there and learning more and more about building.I also like that there are no kids in the shop like the old shop I started in.They always have some amazing mods and rdas that I wish I could afford.I recommend this shop highly

Great value, selection, and service. Melody and Adriana are very nice people. Love coming here…read moreevery time.

Austin was super helpful from arrival to us leaving! He was so informative, kind and helped my mom…read moreand I find everything we needed . Thanks so much for a great first time experience.

Amazing!!! Everyone who works there are welcoming when you walk in the shop!!! Always has what I'm…read morelooking for.

Every time I go in here I feel welcome and the staff is always nice and comfortable environment.read more

Bad products and limited selection. I bought a few disposables here and they were either poor…read morequality or didn't work at all. When I went back within a week to trade in the broken one, they refused and offered a 10% discount instead. There are much better stores nearby, don't go here.

From the moment you walk into Twiggs, you can tell this place is different--in the best way. The…read morestore is clean, modern, and welcoming, and the staff genuinely knows their stuff without making you feel rushed or overwhelmed. Whether you're a seasoned shopper or brand new to cannabis, they take time to guide you toward the right products without pressure. Their selection? Massive. From high-end flower and pre-rolls to refreshing infused drinks, smooth vapes, Italian ice, and more edibles than I could count--it's a dream. You can tell they care about offering quality products and curating things their customers will actually enjoy. The vibe is relaxed, the service is on point, and you never leave disappointed. Plus, the fact they have over 100 five-star reviews on Google isn't surprising at all once you visit. If you haven't been to Twiggs yet, do yourself a favor and check them out--you'll see why so many of us keep coming back.

Great customer service from "Josh" . Definitely enjoyed the product. Will visit againread more