I finally decided to switch from one of the Big 5 Banks (BMO) to a local credit union. I spent…read morequite a bit of time researching all my options, and I chose Community Savings Credit Union. The reasons that I was unhappy with BMO are as follows. ATMs I've been banking at BMO for 10 years. At the time, the major banks all had ATMs at particular locations - RBC at Chevrons, CIBC at 7-elevens and BMO was at all the Safeways... We decided that the Safeway choice for non-branch ATMs would be the most convenient for us... A few years later, BMO shut down all the Safeway ATMs. The only way to access free cash is to go to a branch (teller or ATM). Around the same time, other institutions began charging "convenience fees" in addition to the regular Interac fee. What upsets me is that BMO was still making Billions $$$, it's not like they had to shut down their Safeway ATMs. Customer Service When we joined BMO the staff at our branch were very kind to us. I was given their business cards upon leaving and was told that I could email with any questions. I did have a question several months later, but the staff person was no longer at the branch. I have seen so many people come and go in my local branch that I have not been able to build a rapport with anyone. The only explanation that I can think of is that they must not treat their employees well (or pay them well). They're making Billions $$$ and they can't retain staff! Non-local staff A few times when I was talking to the "call centre" I was offered a new lending product (credit card, loc extension). When I agreed, I was then forwarded to another person at a different location, this person would take the application and then tell me that it'd be forwarded to the "lending dept" somewhere, and that I'd get call back? Once I then got a call back denying my "requested credit limit increase"... First of all, I didn't request it, it was offered. Secondly, I didn't really need it, I have a large credit limit and I don't carry a balance. I just don't like being offered something, then forwarded to two people and then denied something that I had never asked for in the first place. I've heard of this happening in other Big Banks as well... The employees are so focused on "up-selling"... When deciding on where to take my business, I chose Community Savings for the following reasons. They are unionized and they adhere to the "minimum living wage". Because of this, they are rated by the employees as one of the best places to work in Canada and they have long employee tenure (average 11 years). I expect to see the same people at my branch for years to come. I can use ANY credit union (not just my credit union) ATM, including for deposits. No more ATM fees on my monthly statements! There always seems to be a credit union that's nearby, so I don't expect to pay Interac fees or "convenience fees" anymore! I don't expect them to make service cuts to please shareholders. Since the members are shareholders, service cuts wouldn't please us... They are very innovative. They were the first institution in Canada to offer internet banking, they have mobile banking (via text), they have mobile internet (smartphone browser). I expect them to continue to offer services that benefit the members (like me) rather than offer new service reluctantly and only when it saves money (which is how I felt at the Big Bank). My wife, baby and I met with Community Savings Credit Union this week. They were very kind to us, they took turns holding our baby and helped us open our account. We're very happy with the service and we're glad that we made the switch.

Wow only the second review of the credit union. Truly a hidden gem I guess. I've been a member for…read more16 years firstly for the account of my union local but for my private banking for about 12 years or longer. I have been more than pleased as they do go the extra mile including allowing deposits being made at any exchange ATM not just credit unions but the banks that use exchange ATMs. I even was helped on Christmas day when there was an issue with my debit card no way would a bank do that. They have always provided excellent service if you "make the switch consider this credit union.

Honestly, I live a little bit father from this place and I actually have a BMO right near my place…read morebut this location is amazing. Well at least the employee Joe. joe if your reading this your amazing man! You helped me a lot, I walked out that bank with such more knowledge. If you ever have Joe as a Teller, well that guy definitely knows what he's doing and makes you feel welcomed. I have never met the dude but I felt completely comfortable asking him questions.

Honestly, how many times can your online banking be having technical difficulties. It would be nice…read moreto access my account whenever i need to instead of reading an error message every other day.

The best part about this branch is that it is much quieter than any other branch I've frequented…read more Any time I've been there, I've had polite service and had very limited waits (if any at all). This branch also has a well-lit ATM that is indoors, unlike some of the other Surrey branches. They also have the new coin counter feature.

Only one reason I come to this Coast Capital and that is for the commercial banking window.read more

I move my money over to u.S Bank. I was at BMO and decided that I wanted to have my investments and…read moreso forth in one bank so I moved. I also wanted the security of a US Bank. I've been very pleased with the service and everyone is very friendly and goes out of their way to try and help me resolve any issues so I have to recommend US Bank highly.

So far, so good. I had a very bad experience with HSBC in Redmond and Vancouver, so I dropped in…read moreon USBank to see what's what. The counter service people were excellent, quick, and knew their stuff. They immediately explained all of the products they offer and booked a meeting with the account manager in a half hour's time. I went for a stroll around the block and when I came back the manager was very courteous and processed my application online while he was entering my information, handed me the account package and encouraged me to contact him if I had any questions. The next week my bank card came and although I'm not doing any transactions here yet, the statements have been arriving promptly, everything seems very well thought out and easy to understand and efficiently executed. The service charges are the lowest I've encountered. Very happy customer.

Small corner branch located across from the hotel, the best spot isn't it, exposure on both sides…read moreof the street. Came in to get a roll of loonies, with nice service from Chloe, a rare Korean name but I digress. As soon as you step into this branch, the counters are right there, less than 10 steps. 2 atms. open til 7pm surprisingly on a few nights.

Great bank! Everyone is really friendly and knowledgeable about their services…read more I come in here whenever I need some change for laundry and they have a coin counting machine too. They are open pretty late on both Saturday and Sunday.

I am surprised how busy this RBC is. There are people lining up close to the door entrance on a…read moreFriday. The parking lot is big here but finding a parking spot can be challenging depending on the time of day due to the restaurants in sight. Service here is good. I mean what can I say since almost all bank are pretty much the same.

Nowadays, most of people would do online banking instead of line up in the bank. Payroll deposit,…read moretax due or refund, pay bills, stock trade and etc... I would do it online too. The reason why I still go to bank coz my banker call and remind me in Feb every year to make RRSP contribution. He is so great, knowledgeable and professional.

Why a 4-star? Do I give those that easily? For a bank? Lol…read more They have 2 Indian staff that speak fluent Cantonese--better than me, embarrassed to say... Real friendly service. Nice branch, well carpeted and spacious.

newly renovated branch. stand lone so quite bright and spacious…read more Luckie is a good guy for mortgages. friendly service. across fr Gulberg restaurant.

This is the worst Td bank ever I don't think they care about people unless you have some kind of…read moreloan from them and charge you a lot in interest and today I just closed my account with them the Asian guy was like he didn't even care if I closed my account just a warning go to any other bank but TD