First of all, I want to state that the owner of this hotel is really a terrific person. He and his…read morestaff greeted us every morning for breakfast and did everything possible to make us feel welcome -- and like a part of their family. La Bastide is a nice little family run hotel on the Main Street of Entraigues sur-la-sourge. The reason we stayed at this particular hotel had to do with its proximity to a family member who we needed to visit every day. Judged by European hotel standards, this is a really nice little spot in a quiet little town in the south of France. If you are offered the option of breakfast, I suggest that you pay for it! The coffee alone is absolutely terrific, along with the pastries, bread and other items offered. In addition, the room which we used had a tremendously powerful and hot shower available, which was absolutely essential after a long day. There is also an SNCF train station nearby. This station can connect you to either Carpentras or Avignon for a very modest amount. In addition, you could also access the TGV via this local train network. There is also access to the local bus system if that is important to you. Basically, this hotel offers everything needed for either a weekend getaway or a short stay for business travelers. We did stay quite a bit longer and we're glad to have a warm comfortable place to sleep at night, comfortable beds, French TV, and privacy. While we were unable to take advantage of the restaurant for dinner, it does have exceedingly high ratings. This hotel does offer turn down service and towel replenishment every day. However, you also have the option to refuse either or both. I would also say that the rating for this hotel should be upgraded. While it is not a luxury hotel, the amenities offered are more than sufficient for a comfortable stay. Finally, the owner of the hotel worked with us to obtain some locally roasted coffee, which he also runs in his espresso machine. He could not have been more helpful in this regard, and this is the definition of true hospitality! Should we return to this area, we have every intention of staying here again, perhaps in the summer, so that we could use the pool.

We had such a delightful stay at this Marriott property! In fact, on this European adventure…read moreconsisting of 3 countries and 3 Marriott properties in 2 different countries, each has been spectacular! So much better than some of the best experiences we've had at Marriott properties in the US! Each location has provided great service, great concierge suggestions, assistance, and guidance and nicely maintained rooms and property. Check-in was a smooth and very helpful experience... It was provided by a pleasant gentleman who was efficient and provided all the information we needed to know about the property, spa, and restaurant. We were upgraded to a nice king room with a balcony on the top floor, which was very nice. The room was large enough for our 4 larger pieces of luggage to be open, to live from, while still offering hanging space inside closets. The bathroom area was interesting, but what was odd was that they never gave us new bar soap... why?!? We heard from others we knew staying here who had this same issue, even after asking for a replacement. Otherwise, housekeeping did a nice job keeping the room fresh and stocked during our stay. Plus, they offer turndown service. The two concierge were worked with were outstanding! One was a lady, the other was Saif. She offered a great suggestion for dinner on our first night (it was Le Ramus). Saif was outstanding, as he went out of his way to help us find affordable ways to get to/from Marseille one of our day trips and then to the airport on our last day to fly out. The car service they provide is excellent as well and cheaper than the rates I got form Uber! If you are looking to book a trip to Aix-en-provence, stay here and contact Saif ahead of time and he will not only put together an amazing itinerary for you, he'll book all your reservations (all that's he able) too! He has a lengthy and very knowledgeable background about most all of Europe and this can be very helpful when planning your visit!! The property is located within a few minutes walk of the bus depot in one direction, and the Rotunde in the old, historic city area, in the opposite direction. There are many shops and amazing cafés, restaurants in the older district, definitely check it out! There are many places to stop and dine, as well and top level shopping all very close! They have a big pool, which looks nice, a spa, and a couple of places to eat on property as well. We would most definitely return and stay here again!

The night staff at the lobby is extremely unpolished and rude to guests. This particular person…read moredoesn't listen to anything. In customer service roles, regardless of whether you're right or wrong, you should listen to what the guest is trying to explain and clarify. It's unacceptable to talk and fly at the same time and sighing in front of guest face. I don't know his name, and when I asked him, he refused to tell me.