Company charges 69 diagnostic fee, but it's waived for any work. The tech came out, ran around and everytime I asked for estimates on the work, he sort of mumbled numbers here and there and was never really clear. Of course, he recommended a completely new unit instead of actually diagnosing the problem as a rusted drain pan. When I asked about just fixing that, he made it sound like getting a new drain pan would require and act of god and the labor would be so significant, I might as well just replace the unit. At the end, he asks for $170 and claims that's the charge for 'clearing the line' (something that he did in 5 minutes while he was diagnosing the issue). The tech never actually stated he was going to do work above and beyond the diagnosis before doing it. The tech was just shady and untrustworthy and I'll never be using this company again. read more

I've been using Church Heating and A/C services for several years now with good results. Their technician, Heath G. was the latest to perform the heating check up for winter. Direct, to the point, discussed all options and concerns and related costs. I'm a big fan of the "no BS" approach. Recommended. read more

We had a two year old water heater that church services installed and it started leaking. It was under warranty and to install a new one that wanted to charge me $948. After a week of back and forth with Rheem I found another plumber to install it for $347 dollars. Church services didn't help me in anyway by letting me know that it was a wholesale unit and could only be changed out by a licensed plumber etc. even a Rheem employee commented that that was a crazy amount to charge for a 2 hour job of changing out the units. read more

Great experience with Church Services and so glad I signed up for their maintenance plan. I called with a problem and they came right over. Randy was fantastic and fixed the problem really fast and thoroughly. Continue to be so happy I use them. read more

God bless you Randy! Despite the diagnosis of slab leak by another company, Randy was able to find the leak in our yard and saved us thousands! Although I hope I never need him again, if I do will call Church again. read more

Church Services replaced two water heaters in our home. This was a very difficult job. The water heaters were in two separate attics. The old heaters had considerable sediment and were difficult to drain. The lead plumber tech, Matt, did a great job managing a difficult installation. Victor & Louie were very good helpers & they really worked hard. They had to remove my attic stairs & arranged for a contractor to reinstall the stairs. The contractor, Gene, was timely and did an excellent job. The price was competitive & I am very pleased with Church Services . A very good job! read more

Update: The manager from Church Services called us and apologized for their incorrect diagnosis re their service call for our water heater. And he has given us a full refund! Very professional and we now will trust Church Services in the future when we have an emergency plumbing situation! read more

Maybe they do good work, but their prices seem sky high. My house has 2 ac units. They quoted me $1,029 to replace two contactors and one capacitor. I ordered original equipment parts online for $58 and did the work myself in under an hour. You need to understand electrical safety before doing this yourself, but this price is crazy. Oh, and I should mention that they recommended replacing both units at a cost of $22,600. Maybe they thought I was rich and clueless (wrong on both counts). read more

The plumber was great. He liked working past 5 pm so no charge, he was efficient and cleaned up after the mess. HOWEVER, $400 for 40 minutes? Are you kidding? Called the next day and told them that was exorbitant. The lady says, "Well, I can knock it down a little. $399.00." Call ANYONE else. read more

My hero! Christian Brothers saves the day. They came in and got my AC running when another company, let's call it company X wasn't able to repair it in a timely fashion. In short, they were efficient, courteous and very fair on pricing. ; If you want to read on here is the saga version: When its 100+ degrees outside it got frustrating when Co. X was jerking me around. Co. X showed up Monday, claimed it was an easy fix but said they would have to come back Wed to fix...uhhhh ok. Wed they come back and it turns out oh....I need a major part replaced so instead of a $150 repair they say its $1500 (half of that they say is labor half is for the part since its not under warranty....5 DAYS outside of warranty mind you). ON top of that they couldn't do the repair until the following week. I hit my panic button, was hosting a party on Saturday, that would not have been pretty...40 guests sweating to death. I started calling around and Christian Brothers was able to send out two guys the next day, and on top of that were somehow able to get the part under warranty so just had to pay labor. The guys showed up in the designated timeframe and they wore shoe covers and used drop cloths to keep the house clean. They finished up in a little under 3 hours and were extremely courteous. I would use them again in a heartbeat. read more

Was trying to prep my mom's house for sale when the A/C went out - and of course it was 95 outside. By the time I realized the A/C was the problem, it was 8:00 on a Saturday night. I haven't lived in Austin in 15 years, so I looked up some online reviews and called Christian Bros. Chris came within the hour, did some investigative work and told me the part that was out would be $1,200 to fix, but that the A/C was 26 years old (wow, way to go mom and dad!) and we may want to consider a new unit altogether - but he was more than willing to stay and replace the part that night if that's what I chose. I decided to wait for the estimate, and the next day (Sunday) I received a call from their salesman, had a quote within the hour, and the work was scheduled and completed by Tuesday. The service manager, Mark came out a week later for the inspection and was great as well. The office manager, Karen filled out the paperwork for the city rebate program and mailed it for me, which was one less thing I had to worry about and much appreciated. These folks are fantastic and I would recommend them highly to anyone in need of fast, reliable and quality service with very competitive pricing. Thanks, Christian Bros! read more

I phoned them early this morning because of a leaky shower faucet and they sent someone out to my house within a couple of hours and he fixed the problem. The tech was Allen and I highly recommend this business. read more

I have had to use a plumber about 8 times in the last 6 years for various properties I own. The last 3 experiences were with Christian Brothers out of San Marcos, Texas. They were absolutely professional. Got to my job quickly. Only had a day or two wait at most. The one emergency I had, they were able to come the very next morning. They clean up after themselves, they leave things cleaner than when they arrived. They filled the dirt in holes they had to dig... in short, they are fabulous plumbers. They will be my first call every time from now on. THANK YOU! read more

Great Service! I called to make a routine maintenance appointment yesterday morning and Virgle was at my house that afternoon. During the maintenance check, he noticed that the furnace had not been installed correctly by a previous company that Church Services purchased a few years ago. He called the office to let them know that they needed to correct the issue. The office called me within an hour and scheduled that appointment for today. Virgle and Randy arrived this afternoon and raised the furnace to meet specs. They informed me that the performance should be much better now. Thanks to Virgle for noticing & notifying me and to everyone at Church Services for taking care of everything within 24 hours. Everyone was professional, friendly and helpful! read more

My A/C quit and my house became sweltering. I called Church Services and they scheduled me same day (!). The guy showed up early (!!), and he was able to fix the problem with parts on hand (!!!). My attic was like 120+ degrees, and yet the guy was up there for an hour. It was so hot, I was concerned for his health. But he got it done. I would recommend them again to anyone in a tough spot. read more

They sent out a guy named Glen. He was quick, honest and direct. The AC was fixed for under $200 and Glen gave me bi-annual preventative maintenance tips I could accomplish myself. I was very impressed with the service from the initial call through the repair. read more

Thanks to Chris Dickenson for coming out and knocking out our AC problem in no time at all. He was quick, friendly, clearly knew what he was doing and explained what parts were faulty. Three months ago, Longhorn came out and charged the same amount and our AC clearly wasn't fixed as we had the exact same problem pop up again. Longhorn also only guaranteed their work for 30 days. Christian Brothers guarantees it for 1 yr. read more

I had a plumbing issue, called Church Services at 9 am and someone was at my house by 1 pm (same day!!). The tech was extremely professional, very clean and worked very efficiently. Fixed a very small problem (at no charge!!) and then referred me on to someone else (even called them for me) that could help me with some side damage the initial leak had cause. So very impressed with Church and the tech. Will definately use them again!!! read more

Prompt and professional service. They were here when they said they would be. The service tech was very courteous and professional. The price was very reasonable. I plan to use them again. read more

Sad day - ( had to put a star). quoted an extremely high price to replace unit. Unable to articulate or breakdown what we would be paying for. Got mad, insulted that he was questioned about bid, and left. Long time customer no more nor will recommend. Will work with company that understands customer service.....and can explain their product and treat customers with respect. read more

Professional, honest and transparent. Plus their quote was about 1/3 less then another company. As a DIYer I wanted to do part of the project myself to save some $$, the tech had no problem with that and even took the extra step to answer my questions and go over the steps I needed to take to make the project go smoothly. While onsite they also quickly identified a few other minor issues with my AC system and made sure everything was working properly. Would recommend them to anyone for AC maintenance and repair. read more

Like many before me, naturally the Summer season puts a huge stress on our AC systems and eventually 'ol reliable just needs some help. Of course, these situations bring up WAY too many Investigative TV shows and specials, and you think nothing but how badly you're about to be "ripped off". I really put a lot of faith in to Yelp reviewers because they have never let me down. But this...this is such a dicey situation to be in, you just never know. Well, it looks like my fellow Yelpers are holding true to their word... So the outside "condenser" died out Monday late afternoon - caput - the fan wasn't spinning and no cold air was coming out through the vents. I did what I could, checked what I could check, but quickly realized this job was for the Pros. But just who to call? I decided to flip through the pages of the Community Impact magazine that I so look forward to getting each month - mostly for the food coupons. Saw a nicely-sized ad for Christian Brothers for AC service. Next turn, is to Yelp, to check on reviews. Seemed most fo the reviews were perfect - and that immediately set off bells-n-whistles that maybe the reviews were biased or the reviewers themselves were connected. Just the same - we get them out for an assessment, and we can always decide to proceed at that time. Called them at about 5:15pm on Monday night, and Tuesday morning - BAM - they were there - just like they promised. Mature, clean-cut gentleman, in a uniform with a marked van. All promising signs. Gets to work quickly on the outside unit, and within minutes - literally minutes - he's telling my wife EXACTLY what was wrong and the parts needed to get things back up. He performed the repair quickly and with no mess. Ended up being a very overworked and needing to be replaced capacitor. The Technician even left the part for me to see when I got home from work. Very smart! The Technician went further to explain some of the wear-and-tear components to AC systems, what in ours appeared to be headed towards its' lifespan, and also the Service Plans available. There was absolutely NO pressure, so illogical "too-good-to-be-true" sales pitches, and that was that. Christian Brothers definitely deserves recognition for their integrity and service. It is so hard to find Companies you can have faith in when the predicament definitely puts you at a disadvantage. Do your due-diligence, research the Companies out there. But definitely consider Christian Brothers should you need service. read more

We had Christian Brothers replace our entire A/C unit about 4 years ago. While they weren't the cheapest quote (I am scared of the cheapest quotes!), they were the most honest and offered the most with their warranty at the time. They were on time, professional, and did a great job with installation. We have had them come out to service the AC since then and have had nothing but professional employees come out. I had to have them come out yesterday to update some things in the furnace closet so it would be up to code (per 3rd party inspector). Again, the guy was honest, friendly, and detailed. The only thing (and it's minor) is that the company charged $109 just to come out and review the inspection report. We ended up paying to have some things done (condenser coil cleaned and other things) and I assumed that the $109 would be deducted from everything else. Unfortunately, it was tacked on as an additional cost. Not a huge deal, but we also had a plumber and a roofer come out yesterday to review the inspection report (we're trying to sell our house) and they didn't charge a fee to review it. Seemed kind of like an expensive charge? Not sure what industry standard is, though... Once again, a minor annoyance... read more

I have used Church Services for a year and a half. I find the technicians courteous, knowledgeable and friendly. They arrive on time and give a detailed description of what they inspected. I would recommend this company with the highest regard. Cheryl Harris read more

I had Church Services install our A/C back when they were known as Christian Brothers. I had a few issues with the installation, but I am very picky and we worked it out to my satisfaction and I even wrote them a very nice review. They have been doing the yearly maintenance work on our A/C ever since. During one of the regularly scheduled fall maintenance, I get a recommendation that we should install a condensate pump and reroute the drain line through the attic to ensure properly drainage and prevent foundation issues - at the cost of $650!!! My question is why is this brought up now if they are the ones that installed my a/c unit? Either someone screwed up at the initial installation or someone is feeding me a line of bull. Either way, I am not happy. read more

No wonder they get good reviews! They pay for them. I called for info based on reviews on Google. The man on the phone was arrogant, dismissive and not helpful at all. I was trying to get a basic price for an exact system that I knew I wanted. I had to drag even a rough estimate out of him and he was rude about it. Ended up calling someone else who gave me an exact estimate over the phone and did the work the next day. read more

I have only two complaints: 1) Did not take before and after pictures. 2) My A/C did not go out before this incredibly hot year. Talk about night-and-day with the new system!! It actually went out mid-October in the middle of the night. I knew it was the compressor on a 15 year-old system. Hoping it would last one more year before spending the $$. But I spent the next two hours researching who I was going to call and after reading all the reviews, decided upon Christian Brothers. After Service came out and confirmed the worst, Ricky came out and I learned so much about AC systems. Too much to go into detail here, but let's just say he sounded like he knew what he was talking about. I told him they better give me the best deal possible because I am not made of money. So he showed me my options and I went with a whole new system. I researched in great depth all that Ricky had told me, all of it was spot-on, and knew I was getting a good deal. They came out and installed the system. The techs were very nice and I wanted to keep the old cement foundation, so they moved it for me. The system looks so nice and neat, but boy how much better it works! I have had the opportunity to use both the AC and the heat and just love it. It is quiet but yet has soft, forceful air. It is the perfect size for the house (I know because Ricky told me so and I researched all that). I was just about to call them and ask how I go about getting the City of Austin rebate and next thing I know, received a check in the mail from COA. They did all the paper work. My recommendation is for those that are thinking about a new system, do so now before the rebates expire and call Christian Brothers. read more

Don't use them. Fraud! We had them check our AC unit. They said it was the motor and it would cost $600. Luckily my husband knew something about motors and knew that particular motor only costs $50. When asked what the rest of the cost was for it was explained as labor. (It's a 30 minute job). My husband took the motor to Hamilton Electric. They tested it and said it he motor was fine. Then they tested the capacitor and it was what was not working. The capacitor costs $11. When we confronted the manager with this story, he immediately dropped the service charge. Hmmmm. Don't get caught by them!! read more

These guys are scam artists. They installed an air handler for me a few months ago and now the heating unit wasn't working. I called them back out and they said they needed to pull a new control wire from the air handler to the unit on the roof. We scheduled that and they supposedly completed the job. Then the unit still wasn't working. I called them back out and they refused to come look at it until I paid the bill. I called a second company out and they said Church Services didn't pull the wire at all. Beware of these guys! They will try to bill you for work that hasn't been completed! read more

We've (unfortunately) had a lot of plumbing problems lately. This was by far the most painless experience dealing with a plumber. Kerry was very professional and friendly and he finished the job thoroughly and quickly. Would definitely use again. read more

Our A/C stopped working this past Saturday and everyone I called said it would be Tuesday, at the earliest, that they could get a technician out to help us. I have two small children and this was a huge concern for me as the temp in ATX have been in the 100s. Then I found Church Services' number and they immediately came out. The technician, William, was very professional and friendly. He walked me through his diagnosis step-by-step and had our A/C system working in no time. William did an awesome job and I will be requesting him the next time we need help with our A/C. read more

I wish I cold give them a 0 star they charged me $5000 for a brand new system 12/16. It has failed and they are "not responsible" for it. They charged me 90 bucks to come look at it and tell me that it was a bad wiring job , that THEY did. Still waiting to see what they are going to try to charge to repair it read more

i got a great quote from this company to replace part of an A/C unit: 1700-1800, and out of the 5 companies i got quotes form i chose CB. when the invoice came it was for 4200. the sales guy could not remember quoting me the 1700-1800. now i have to start all over with my legwork. how do you guys stay in business with reps like that? get it in writing everyone! read more

I chose Christian Brothers AC after another technician tried three times and failed to fix out problem. They said they would be out an noon the following day (18 hours). I am pregnant and I work from home, so I was baking and waiting eagerly. At 11:30 I called to confirm, and they told me it'd be 3:00-5:00 before they arrived. I asked if they were sure they would be able to fix it today or whether I should try to get someone else out, and they assured me that they would stay as long as possible to fix it - into the night if needed. I called back at 4:30 when I hadn't heard from anyone, and they said I was next on the list. Again, I asked if there'd be any downside of our appointment being so late and they said he'd stay until the problem was fixed. When the technician arrived at 5:30, he looked at the AC for an hour and said we needed a part... but that it was too late to buy it, since it was after hours. He couldn't even give us a price for the part. So, another night at 90 degrees. I am extremely, extremely disappointed that we are in this situation. read more

Everyone was nice enough during my HVAC replacement, but everything they did took longer than they originally stated. In addition some of my solar screens were built to be the wrong size, so someone had to come back twice to complete the install. The guys doing the work knocked a section off of my hot water heater while they were working in my attic because they had to climb over it to get into the attic. The reason? The original guy who gave me the bid was not there, so he was not able to tell the workers where the attic access door was. They had had at least 2 other people in my house who knew where the attic access was located. They fixed what they broke, but then the fix they did caused a leak. Thank goodness I was checking out the work they had done and noticed the leak. They returned and fixed it, but still--what a pain. The prices were OK--I had some cheaper offers but I went with their service because I was convinced that they have experts to help you through the process of getting a City of Austin loan for system upgrades and replacements. I wasn't given any extra guidance in that process and it was a pain. In addition, they sent me a bill 5 months later saying I owed them more money. Um, I did not owe them any, and if I did, the time for clearing that up should have been when I signed my paperwork at the completion of the job. It turns out they had some sort of internal system change that triggered me getting a letter out of the blue saying that I owed $300. It took FIVE phone calls to figure out what had happened, and I was told that they would call me back after "doing some research". Nobody ever called me back. I got a call recently for my free service check, and at that point I was shuffled over to the billing department and discovered that my account had been credited the money. No explanation was ever given, nobody called to update me, and I am still left bewildered and confused, though luckily they are not trying to wring the $ out of me. (Good luck with that if they had!) The good news is that my system is excellent and I have noticed a decrease in my monthly bill, but in another 15 years when I need a new system again I will go elsewhere. read more

They gave me the run around all day long and kept telling me they were coming when they weren't. Finally when they did show up ; the guy that came was a total hustler, who tried to pad the bill with things that were not wrong with the system and promptly gathered up all his tools and wanted to scurry off when I told him I wanted another opinion. Don't trust this company. Terrible experience!!!! read more

The service was prompt. The plumber was efficient, and the work was solid. But it was outrageously expensive. Even the plumber said "yes, we're pretty much the most expensive plumbers out there." I agree. $285 for a 10 min job that required only very minor parts. Because of the price, I won't use them again unless I have to. read more

I called & spoke to a lady, told her I wanted someone to "come take a look at my water heater" because I had no hot water. She set up a "service call" for that same day for $69. Great. The guy arrived, opened the closet door and without more than a glance launched into a sales pitch- having a special, he would replace this and upgrade that, $1500-1700 with the special, close to $2000 without. (I do have a very old water heater). This took about 10 minutes. I said I would think about it but could he see what was wrong with this one, maybe just the pilot light. He said okay, got his torch from his truck and lit the pilot light - all less than 2 minutes. He then charged me another $40 for lighting the pilot light. I could deduct the $109 from my future purchase. The he took my email and said someone would call the next day, even gave me her name. I thought maybe I could discuss the ridiculous cost of the misleadingly named "service call" with her. That was almost 3 weeks ago, no contact since. So, I paid $69 for a sales pitch & $40 for the actual service of the "service call", with no follow up as I was told there would be. I certainly will not be using their service in the future. Update: Someone did call yesterday, one of the Master Plumbers. He apologized for the poor service and provided more information about replacement options, and immediately sent me estimates via email. Was very professional & pleasant and seemed very sincere in wanting to make things right. He insisted on refunding the entire fee. The estimates he sent seem to be in line with what I have found elsewhere. My neighbor used their services & was satisfied, which is why I originally contacted them. When I have the actual service done I will update again. read more

These guys made multiple visits to fix my air conditioning. All the while, there was a significant flaw in the original installation by the builder. They NEVER caught it despite more than 4 trips which included "inspections." Needless to say, the AC leaked, caused significant damage and Church Services walked away. ANYONE BUT THESE GUYS, CUZ YOU ARE OWN YOUR OWN. NOT RESPONSIBLE FOR THEIR ACTIONS!!! read more

Beyond disappointed with this company. I called to have services done on our central AC, which was not cooling the house. We scheduled an appointment for the afternoon two days prior to my call. The tech had a window of 1-5 pm. Day of the appointment, its 7:00 before I finally call to confirm the tech is still on the way. The agent on the phone was rude, in a rush, and extremely short with me. We ended up re-scheduling for the following afternoon. Same 1-5 window. The next day the tech finally shows up, at 6:55. He does his thing and I stay out of his hair. To make a long story short, he tells me all the coolant pressures are good, but there is a "big, big problem." The AC is malfunctioning due to a faulty TXV, which is going to cost another $453 to replace, and the drain pipes from the drain pan to the outside of the house are clogged and backing up. After leaving, I took a closer look at the service report, and noticed the tech left the boxes next to the coolant level's unchecked, as well as the boxes next to the condensate drain. Everything else was marked off. After getting a second opinion from a different company, A-US Air conditioning (who showed up same day of request and on time), I was told the coolant levels were off by 3 pounds. The tech also immediately found a loose connection at the condenser outside. He replaced the coolant, which Church said was okay, tightened the connection, and looked at the air handler. He said everything up there was good, and the drain was not clogged. I was lied to and provided an inaccurate service report from this technician, tech #4879. In my humble opinion, people in this profession who attempt to price gouge, preform unnecessary repairs and/ or deceive their customers should be stripped of any license or certifications they may have and banned from the industry. read more