Employees at front desk not so friendly. They also have a sign in sheet and they have a big sign…read moresaying you must sign in before sitting. Then they tell you to not sign in, but to go to a kiosk to check in. Why have a sign if the policy has changed. Some of do actually read when we walk into places. So even if you have been a patient here you have to fill out all your medical information all over again which is very annoying. I wish they would have told me to sign into a portal from home instead of using this tablet on a stand like all my other doctors ask (dentist, eye doctor) all have this as an option. So make sure you're 15 minutes early so you can fill out all your information and scan your medical cards into the machine.

Beginning of day 3, MRI order still not changed to ASAP. Message left for sherry no response. Still…read moreno prior auth that apparently Ms. Sherry only can do. We will see.

Dr. Bagsby and his team have been taking great care of me. I am an especially hard case due to…read morehaving MS and I appreciate his hard work. They also have an amazing physical therapy team as well!

I enjoy the physical therapy side of this place. The staff really know what they are doing and try…read moretheir best to collaborate with the doctors next door! PTs are doctors as well and seeing their knowledge is impressive.

I visited as a new patient on 8/18/25. I needed a new primary care doctor, and this one was…read morerecommended by my insurance company. Ms. Newsome was very professional and kind in person, but her compassion didn't extend to after-care. I needed 4 medications, of which she only provided 2. I explained to her during the visit what my circumstances were; what I confided was deeply personal, traumatic, and tragic. She ignored my request for a temporary medication to manage my situation. She also ignored my request for pain medication that I've been on for YEARS, causing me to require ungodly amounts of OTC medications that don't help much. When I contacted her after the appointment, she made excuses and referred me to pain management for medications. Her responses read as terse and unfeeling. I'm extremely disappointed, to say the least. I will not be returning to this clinic, and will be recommeding against it to my friends and family. I will also be filing a formal complaint with the parent hospital. What a shame they didn't do better.

PA Divine Newsome and Nurse Leilani are a brilliant and kind team. They are exceptionally…read moreknowledgeable, but they are also excellent active listeners, responding to not only the issue at hand, but also including your thoughts, feelings and questions on the matter.

How I became a Fayetteville orthopedic patient happened upon a car accident. I was in July 20 21…read moreDr. Schaeffer was the doctor on call when I was brought into the emergency room at Cape Fear Medical Center. He was the surgeon along with the trauma team. I didn't know at the time But the next day when the trauma team and Dr. Schaefer came to visit me in my room I remember Dr. Schaeffer being so caring uplifting and patted me on my leg and told me everything was gonna be OK. I'll never forget it meant a lot to me. From all the nurses that cared for me having to remove 40 stitches and having patience with me and the pain I was dealing with really meant a lot to me at that time as I was going through a lot of mental trauma. Dr. Schaffer to me is very caring and very knowledgeable. I trusted him throughout. I don't know how Miss Horn handles all the chaos of calls and handling Dr. Schaefers appointments. It's a big job and I appreciated the help she gave me in accommodating my appointments. I now see PA Delillo four knee arthritis. I have had steroid shots and an anti-inflammatory shot unfortunately it didn't work for me, but he has me going to physical therapy. I have a new appointment to see him for my lower back pain. I appreciate this office and for the ones that have accommodated me for my schedule