I wish I could rate this location on nostalgia alone. We used to come here often when my kids were growing up and the experience here used to be better. Now every time I visit the food varies from "just not that good" to "really bad." My last visit may have been the final straw. When I bit into my chicken taco I could tell right away there was some kind of error. It tasted like the chicken had been soaked for days in salt water. It was so bad. Adding a bag of chips and queso ups the cost of the order but we wanted to do that. The chips were so undercooked and chewy you couldn't even bite through them. We threw the bag away. Here's where I take issue. I immediately got on their chat feature and let them know about the issue so they could make it right. (I understand mistakes happen.) No response. Next, I filled out the survey they gave me with my same complaints. Still no response. I guess I could go into the store in person and talk to someone but at this point my best option is to stay far away from this place my family used to enjoy. read more

I love chipotle, as long as you go in and order it yourself so you can monitor the food being put in your burrito or bowl. They do a good job keeping the restaurant very clean and all of the kids that work there are very nice. They were low on chicken and I asked if there was any coming out from the back and they walked back and grabbed a whole new container. They stay on top of things. read more

Chipotle Mexican Grill - Chicken Bowl, they did a great job. - Mexican Near Me - Mesa, Arizona

I love chipotle. And I have to give them props, on your next takeout they gave us plenty vinegret!!! They do a good job keeping the restaurant very clean and staff were nice. read more

They messed up my order like three times we ordered it in the normal spot and they messed it up. It was drippy everywhere. The bag was wet at the end. It usually tastes good though. read more

Chipotle Mexican Grill - It was wet on top of my lid it's still good. - Mexican Near Me - Mesa, Arizona

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I'm honestly really disappointed because Chipotle is usually my go-to and I normally love the food. Tonight my husband stopped to pick up dinner after work because he was starving, and he even paid extra for double meat on his burrito. Somehow his burrito ended up smaller than my regular burrito with no extra meat at all. It was tiny and folded so easily it looked more like a taquito than a burrito. I completely understand portion sizes can vary a little, but paying extra for double meat and getting less food than a regular burrito is frustrating, especially for the price. I usually have great experiences here, which is why this stood out so much!! read more

Wouldn't recommend going to this Chipotle. Wrapped my burrito like a quesadilla, then barely wrapped it in foil (not a very big burrito) so it busted open all over bag. 10 employees there but only 1-2 actually helping. Would love my $50 back. read more

Out of everything everytime we go there Tables and chairs dirty looks like no one cleans anything here. I'm a huge on cleanliness wherever I go. I'm the top rated person when it comes to this. Get staff that can clean and serve read more

Again and again the staff is slow in the back. The onky on working is the man in front the others are talking and ignoring delivery drivers . Bad attitude a ND management should be fired! read more

I got double meat and normally you can barley roll the burrito but this burrito looked like a rolled taco. Do not come here. You will be left hungry!!!! And your bank account zapped like they zapped all of the fillings out of the burrito. Don't come here!! read more

Boycott this place like its 1955. I'm not one for sending people to war but I volunteer this staff to go. Ask for double meat they grab a scoop then tab half it off then give you that. Ask for a little extra and got exactly 2 extra pieces. They have lost the plot like a blind surveyor. 7 people standing there looking at you wonder why you're in the store instead of making the 30 person line go faster. #revolution read more

Gross guacamole! Paid for chips and guacamole and an additional side of guac for my salad and both were completely GREY and SLIMY! Called customer care and was able to get a refund only after escalation! read more

Chipotle Mexican Grill - Grey and brown Large Side of Guacamole and Chips & Guacamole! Very inedible! - Mexican Near Me - Mesa, Arizona

This place has really gone down the drain. Staff is basically completely disinterested in serving people they treat you like cattle. The food is garbage. The music is worse. To pay three dollars fir guac when they literally give you less than a spoonful is criminal read more

I have never had an issue with Chipotle until now. I ordered a burrito bowl with double protein, which mind you is now SIX dollars & didn't even receive what I would consider a single portion. This is absolutely ridiculous. 10/10 would not recommend. read more

Chipotle Mexican Grill - Sad Burrito Bowl - Mexican Near Me - Mesa, Arizona

I just had the worst Burrito of my life!! The rice was not fully cooked and it was so salty that I had to put it in the trash. Unbelievable, I have eaten at chipotle for the last 25 plus year. they have really gone down hill. I also noticed that the size has gone down as well. But that doesn't matter if it's filled with garbage. read more

Sigh.... I'm afraid we might be done here. Why do you keep the lettuce by the tortilla press? It is always wilted and sad. I get the shredded lettuce instead. I got about a half of a scoop of beans. About 3/4 scoop of chicken. About a table spoon of corn. She just kept scraping the container instead of getting a new one. A pinch of cheese. The guac is on the verge of being brown. I didn't get guac last week because it WAS BROWN. Almost black. Gross. I don't know why you can't use a decent size piece of foil for the burritos. My husband got one and it leaked in the bag on the way home, got all over my workout pants, and then ripped when I got out of the car because it was so soggy. While we were paying a woman came up and complained her chicken was raw. It was , I saw it. I checked the little I had and it was cooked. I just don't get it. read more

Chipotle Mexican Grill - Mexican Near Me - Mesa, Arizona

Their food and their service is always great. very cleanly as well. best chipotle location in the valley.

I ordered a burrito and a sauce in-store. The employees making it clearly did not want to be there--my order was put together half-heartedly, like I was inconveniencing them. When I got home, the sauce I paid for wasn't even in the bag. I drove all the way back, only to be met with zero customer service--even from the manager. They handed me a sauce with no apology, no courtesy, not even a small gesture like a discount for next time. Completely unacceptable. Now I'm eating a cold burrito. Ridiculous! I have had good experiences prior and have come to expect more from Chipotle. read more

I have been coming here for over 9 yrs-since they opened. I hav been thru several managers but never have experienced anything like we have the last 6 months. The restaurant is extremely dirty along with the work counter. Ice is overflowing the soda area and has been the last four times we have been up here. Rice is under cooked and crunchy which I informed management to no change. They are using an excessive amount of cilantro in their rice. Either way too much salt in food or none at all. There is no consistency with the food preparation at this location. The staff that is currently working the evenings are unprofessional and not well trained. The same ones are here but they just still have no clue what they are doing. I have spoken to management and they blow me off. Tonight they are out of hard shell tacos and steak. While here tonight two people who got to go orders had to come back for items left out of their order. Now they are out of to go bags. They are not understaffed there are 7 employees and not overrun. This is inexcusable and I won't be returning to this location read more

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Wow. So we went inside to order food and the young kid says sorry we have no meat the health inspector just left.. he shut us down. Read between the lines not sure I'll go back here. It has been going downhill and this might be the sign that it's reached the end. Went back today to settle a craving for my son . Absolute mistake . Rice is undercooked. Steak is not seasoned well they changed the lettuce from regular Romain spinach. Never got my order of salsa.. -3 stars is not possible for a rating. read more

I had a chicken rice bowl, one small scoop of rice a little chicken ( my request) and I asked for lots of lettuce to fill the bowl, one scant spoon of cheese and a little sour cream. It barely came to the rim . I mean come on chipotle . The days of a filling meal at chipotle are gone read more

Employee filled my side of beans half way and when I politely asked for more he rolled his eyes in my face. Someone needs to teach these kids basic customer service skills. read more

The meat at this location is always over done burnt.I ask for fresher meat and I'm told that's all they have I'm happy to wait. But never an acknowledgment. read more

Chipotle Mexican Grill - Burnt meat - Mexican Near Me - Mesa, Arizona

I was going to leave a super negative review about this particular Chipotle Grill.. And I also have been coming to it since it opened, along with my family and lots of friends.. Although, I haven't been there in about 2 years or so... what a dramatic downward fall.. whew!! The review below is absolutely spot and absolutely we fully agree with it. But will add.. the reviews below doesn't even approach the level of mess in this place or the unprecedented lack of professionalism amongst the employees.. The place is absolutely a mess, with boxes piled on the tables, with no cleaning supplies on others.. no tea, no utensils, melting ice mixed with napkins on the counters and floor, along with filthy tables which have not been bussed.. all the while a group of employees sitting on their rears talking and joking amongst themselves and few of their friends who had come in.. and the bathroom.. well, that's a completely different topic.. but I will say this, I'm shocked and thought i had walked into some place in a 3rd world country.. What makes it even worse, we both got upset stomachs and don't feel all that well.. Also. I won't respond to a request for further details.. as I will give you my advise right now.. fire them all right now and decontaminate the place.. or close it down.. chipotle used be an awesome place to go.. But now, I've seen a general run down around the country.. and this location takes the top spot of being the worst.. We will never be back.. and I'm sure many others fell the same way, but won't say a thing.. they just walk away with their money, shaking there heads on the way to another restaurant.. So, do yourself a favor... fire them tomorrow.. read more

I left a review two years ago and am displeased to announce that this location is still terrible. Food is good but this time I showed up for a catering pickup for a Father's Day meal. It was to be ready at 5. They completely forgot about my order. Party started and I was still waiting for food. At least it was fresh I guess. Oh, and they gave me a free coke and gift card for my troubles. So two stars instead of one. read more

Pictures speak volumes. Went here a couple years ago and had horrible service and horrible food decided to give it a second shot and was definitely not impressed. For a $16 burrito I understand it's fast food but at least give your customer a fully wrapped burrito come on now read more

Chipotle Mexican Grill - $16 burrito FYI - Mexican Near Me - Mesa, Arizona

I ordered double portions and get 2 half scoops. wtf do yall pay for the food? Because I do and I expect to get what I pay for not some BS portions. read more

Just in case you are planning on going today. Although they have a sign inside advertising garlic steak, it has been discontinued a "while" according to the worker. Oh, sorry, no black beans, they are out. No roasted peppers, they are out. Basically just a shoulder shrug of no concern for the customer. It would be worth a drive to any other one in the area. If they don't even care enough to take down a sign for a discontinued item, imagine how much they care about the customer. Very disappointing. read more

The owner of this location really needs to be more hands on. This chipotle is consistently out of items and the food is not good. It's a shame that with a location in such a prime spot, they don't seem to care about the customers. I hope the owner starts reading the reviews and does something to improve the food/service here. I won't be coming back unless I see reviews showing a drastic improvement. read more

Hey, it's a Chipotle. My kids love this place and it's pretty easy to get in and out. The people working are usually competent and friendly. That's not a knock at all. Some of the people recognize us now due to my kids consistent and frequent orders. We're not there every day or even every week, but I guess it's enough :) My food has generally been hot... although if you get cheese in your burrito, when it's next to (cold) sour cream... it tends not to melt. Go figure. Sometimes the "balance" of ingredients in a burrito is out of whack: the rice is all at one end and the meat at another. It happens. ¯\_(ツ)_/¯ They do a good job and the place is clean. The staff wear masks and they have hand sanitizer for customers. I'm not sure what else to say. read more

This Chipotle is AWFUL. Every time I go in they are out of something. One time it was guac. None in the front. None in the back. And was told they weren't making any more the rest of the night. (This happened around 6pm dinner time btw). This was after an online order where I had already paid extra for the guac. Today, I walk in and they are completely out of chicken. Many people waiting in line to get something with chicken. No urgency in the back to make more. I just said "screw it" and I left. I've lived in this area for a couple years now and this chipotle has disappointed every time I've been here. Do yourself a favor, don't waste your time eating (or trying to eat) at this location. Just simply awful. read more

06/10/2024 Normally I would give this chipotle a 0/5 stars because it's so bad that me and my friends stopped coming to this location (we come every Monday) but today everything was fully stocked, clean and the food was fresh and tasted amazing, also all of the hot sauces were full and to put the cherry on top the staff was super friendly and it felt like they actually wanted you to be there! We will be back read more

Stopped in this evening walked into to what seemed to be chaos behind the counter. One individual coming out of the back seemed to be running the show. I had to repeat my order to the person handling my order 5 times for two bowls. He was so busy talking with his peers. Everything was a mess. When I finally got our bowls one looked like the picture posted. I understand there's a labor shortage but this was so bad. Customer service was not there. I would not recommend this place. Oh and there was one person in front of me and the line was building behind me at least 5 people deep. read more

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Every time I order from this location, there's always an issue. Portion or assembly of the food (small burrito, poor bowl), see picture. Take more pride, please. read more

Chipotle Mexican Grill - Mexican Near Me - Mesa, Arizona

Not only did they come off rude asf, they just straight barely gave me food and when I asked for more she gave me an attitude about it, but whatever I guess cause they charged me for the wrong thing too and it was cheaper. Love chipotle, but this one specifically I dislike. The place just isn't that great, or even that clean, and doesn't give off the vibe to make me wanna come back, f that. Bruh, and the rice was undercooked, wtf. read more

I love chipotle! But this location has given me so many issues since I've moved into the area, and this is the closest location. The workers are friendly, but the portions given at this store are just so small it's almost laughable. My burrito was SO tiny compared to the ones I've had at other locations, I was shocked! I definitely won't be retuning to this location in the future. read more

Chipotle Mexican Grill - My tiny burrito :( - Mexican Near Me - Mesa, Arizona

Came in this evening and was assisted by a gentleman named Barry. He has outstanding customer service and made my night. Thank you team!

This is one of the worst quality and filthy Chipotles I've ever gone to. All the other recent (1-3 month old) reviews are correct about the cleanliness of the restaurant, lack of quality control on the food, and service of the staff. The staff is rude and unwelcoming. I saw a young man on the grill scratch his hair then pick up a spatula and continue cooking with no gloves. Gross. There's always something wrong with the bowl: hard rice, chewy meat, watered down sour cream, overly chunky and off color guacamole. It's a disappointment all around. I emailed corporate about this location via their website and never got any response. It seems all the responses to reviews here asking people to reach out are for show and will not actually change anything here. From 2021 prior I used to eat at Chipotle 2-3 times a week. Now I avoid it because for the price, quality, and experience, it's not worth it. read more

I don't know what happened. Last year the employees were great. I took a couple months off from Chipotle and came back to an entirely different crew. I just waited 20 minutes with only four people in front of me. I usually get everything in my bowl and my bowls were always full full. Now it's half the amount. The crew seemed like it was their first day. I thought it was a one off, but three days in a row now I had to say something. I LOVED the last crew! I don't know what happened, if they were all fired or moved to other locations but the owner needs to get them back! This is ridiculous read more

Entire staff was unfriendly and rude. When i got up to the line there was it was only me and one other person. They took the first persons order and then the employee ignored me and started working on his online tickets without even looking at me even though he clearly knew i was right there. The other employee started to notice what he was doing and told him to take mine first. When I got up to the register they gave me a burrito without a bag so i just had to awkwardly carry it out with my hand. They forgot the sour cream and she wrapped it up with a huge hole in the middle of my burrito that eventually just fully ripped and everything went everywhere. Terrible service. read more

Chipotle Mexican Grill - Mexican Near Me - Mesa, Arizona

The rice was undercooked and the Guacamole was old and the color was off. When I contacted Chipotle their team were unhelpful and frankly unprofessional. Even though there was a poster on the door requiring face masks this was not enforced as several dine in patrons were unmasked in the order line. Sad to see such an iconic brand waste away under poor management. read more

Chipotle Mexican Grill - Bad Guacamole - Mexican Near Me - Mesa, Arizona