I love, love, love me some Chipotle. But my most recent experience left a bad taste in my mouth. Came here with the hubs cause who doesn't love the cafeteria style Mexican food? Everything was going well until I noticed the guy operating the cash register (receipt had his name as Erick) goes into the back and grabs the container of black beans. With his BARE hands, he reaches in and grabs what looks like a bay leaf. He then adds old beans to new beans and puts it into its spot on the line. They need a serious lesson in safe food handling practices, yuck!! Two stars for tasty tacos. read more

This is consistently one of the WORST Chipotles I go to and it's simply the proximity that keeps me coming back but after this nasty ass brownish avocado in our guac...I don't even know...apparently it's a seasonal avocado issue according to their staff. But I don't know why the replacement guac they gave us was about 5 shades greener if it's a seasonal issue. I only harp on this because Chipotle always boasts fresh ingredients but this was so not the case. read more

Chipotle Mexican Grill - Step your guac game up in your store Erika... - Mexican Near Me - Martinez, California

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This place I'm sure would be amazing... If there was ever any parking. I love the part where there are always the same 4-6 vehicles from the Starbucks/verizon/chipotle employees in the prime parking spots. I've been able to eat here 1 time since they have opened and it was a fluke. I was going to Starbucks and it was 10:55... Right before 11am opening and sure enough a few spots to park. I went in and was 3rd in line. By the time I went to order my food there were 15 people in line waiting... I counted. Here's the kicker... You had ONE person working the ordering line at the start of business which backed up all those people. Finally after my order a second person joined, but by that time it's too late. You're already backed up for the lunch crowd. Employees need to be ready at 11 and not let the line back up (which Backs up the parking lot) and all employees should be parking someone else. That's 4-6 spots that could open up to customers. I'd average that out by your total customer base per hour and figure in how much revenue you are losing. I know I did! Add a pick up only parking spot. I'd preorder if I knew I could go in and out and not have to worry about parking on the other side of the lot (if there was parking). read more

Terrible service. The meat was dry, beans were dry, the grill look burnt up as if they couldn't cook anything on it. I asked why was the meat and beans dried out and the worker said he didn't know! Just terrible service and attitudes when conversing with the workers read more

They are getting one star because they did not have zero stars! It is NO SURPRISE to see such low ratings. I really love Chipotle, however, this location is AWFUL! We have had 3 incidents at this location and we have only been to this location 4 times. I hope management reads these reviews. A few weeks ago we ordered 6 items 2 of which were quesadillas and when we got home they were not in the bag. We had to call and go back and get them (we live far) and we were told sorry we won't charge you however my husband showed them the receipt and said Thank but you already did charge me. (nothing said) Today I walk in and order a special burrito bowl (one of the only things whole 30 approved) I usually go to the pleasant Hill location because I work very close to it. I asked for no rice no beans Carnita's only - The carnitas are supposed to be 4oz of meat. This smart _ _ _ Kid puts about 2 oz of meat in the container & it seriously looked like less than 2 fork bites full. I said excuse me may I please have double meat and the kid adds maybe 1 more ounce of meat. I said excuse me that is not double meat I come here all the time and the kid argues with me telling me I am wrong then looks at a girl behind him and says what do I do this is double meat and she wants more. I said again I come here all the time that is not double meat. Seriously I wish I had a picture of what he was trying to give me. I can buy an 8 oz steak at outback for less than what I pay for this and the kid is going to argue with me? Please train your people at this location. I NEVER have this problem in Pleasant Hill. You just LOST A CUSTOMER to this location! I guess when you pile a ton of rice and beans 2 oz looks like 4 but when you have someone not eating the FILLER food I sure as heck know what 4oz looks like Thank you read more

Mmy husband and I love their food. However, after the price increases in July, did you know that they CUT BACK on the portions that go in, specifically the meat. A worker told me, they have been given specific instructions on how much to give us, it used to be fairly generous. Just like Dreyers ice cream did a few years back. Made containers smaller, did not lower price. In fact, it went up. This is a new corporate tactic for them to make more money! Just in the last few years. We pay more, get less and they hope we won't notice or realize. It doubles the price increase. Who suffers, us! Folks, it DID NOT used to be like this. This is big corporate greed in action. Complain! I guarantee you they do not raise the poor workers pay. No one is getting raises anywhere, just more work to do. But the corporate big wigs DO get raises, larger mansions, jewelry and more fancy cars. I hope you young people will fight corporate greed. I am a senior citizen and too tired to fight it, but I see it and it sickens me. Corporate greed is running our country. Take heed. read more

4 Stars being that I LOVE Chipotle. Cannot go wrong with a burrito when I get my moneys worth. Minus 1 star at this location because one of the servers here was so stingy with the meat (ordered steak). I know how much a serving is, according to the Chipotle website, a serving for meat is 4oz, and I know how much 4oz in meat is, I weigh my food daily (really into fitness). I also asked for 'extra' rice/sauce/sour cream/cheese/etc and the server would somewhat give me a vibe after asking for more; the first scoop of rice was not even a heaping spoon full, and the second scoop was about half of spoon. I feel like I am being jipped have the time on the meat! Parking sucks sometimes (busy hours), and this is the closest Chipotle in the Martinez area, so you are bound to run into some of the trashy locals around (also near Wal-Mart). Glad this opened up closer, as I do not have to go to Pleasant Hill to get my burrito fix. read more

First AND last time I will ever eat at a Chipotle. I ordered the steak salad.. terrible! Steak pieces had LOTS of gristle, almost every piece that went into my salad, not to mention it was extremely bland. Corn salsa, eh.. flavor of the salad dressing, eh.. If it wasn't for my work buying me lunch, I probably wouldn't have ate here to begin with but at least now I know better! Don't waste your time (or money)! read more

La verdad he ordenado muchas veces aquí pero cada día los bowl los hacen con menos carne y menos arroz se ve como si no tuviera nada muy desepcionada ordene por Doordash la misma muy pequeña porción. read more

I was really happy when this place opened but after the service I received on Sunday I will never return. I stopped in for a couple tacos. There was a Mexican girl with gauges (big holes) in her ears who gave us the worst service ever. She was soooo rude I flipped the tacos on the counter. If you want tacos with horrible attitude go here read more

Chipotle Mexican Grill - Horrible employee - Mexican Near Me - Martinez, California

Great Chipotle! I've been twice, they are very open to expanding the size of your burrito two fold. But you must be clever about it! read more

Very disappointed when I made a DoorDash order, I ordered a burrito bowl and half of the bowl was filled with what I asked and the other half was completely empty. I understand that they may have ran out of one item or two but to be short on almost everything to the point where half the bowl is empty is aggravating because I payed for a filled bowl. I would have rather waited longer for my order to be made and delivered than to pay in full and receive half. read more

I am so glad there is a chipotle near where I live! I have ways been a big fan of this place because their burritos are awesome! This is located in a tiny shopping center next to Walmart. The center has a dollar tree, Verizon wireless , and Starbucks. Random set of stores but it works! Anyway, the place is ways clean , having walked into a chiptole and it's not clean. Lines are long during major times but they quickly down size. Sometimes they will get your wrong if they are rushing or it's too loud, so be on the look out for that! Over all nice little sitting area , nice indoor sitting area, very modern with usually nice music playing & of course yummy food! Can't really go wrong - check this place out ! read more

1. The parking lot is really small. 2. The line moves slower than any other chipotles, because the staff is unable to work as a team and none of them know how to multi-task. 3. Speaking of unable to multitask, Why do they ask me what kind of rice and beans I want, while pressing my tortilla, if 100% of the time when they do that, they place the tortilla on the foil and then look up and say, "did you say Brown Rice and Black beans?" No, no I didnt. 4. When I've tried to skip the line and do an online order, it always ends up being just as difficult as making it through the gauntlet. 5. I think another reason the line moves slow compared to other chipotles, is because they only have 1 tortilla press. Most of them I think have 2 tortilla presses, so the initial worker can put more product out faster. 6. A few times I've bitten into like, rock hard "somethings" in the chicken. Probably a nerve or a bone piece or something. That being said theres a few people that work there that seem to be on top of things, and the food generally comes out like a clone of every other burrito I've had at chipotle. Cool. read more

The manager Adam, Andres, and the staff are amazing. Our food took too long on doordash and when I came to pick it up they remade it for us so it was fresh!!! Definitely made our night and will be coming back just for the friendly team. read more

This chipotle seriously let us down tonight. I ordered online and they messed up the most important meal...the one for my 2.5 year old. Kids meal quesadilla had no cheese...it was just 2 tortillas...and they didn't pack the kids chips as well as the apple juice. Granted, my husband could have checked the bag to make sure everything was included, but he shouldn't have to. My kid freaked out because she picked each part of her meal, and when dad got back and she was hungry it was tough to explain why our meals were complete but hers wasn't. I'm bummed. Don't order online! read more

Typical fast food chipotle chain. Food is consistent, customer service is good, and the facility was clean. Would give 4 stars but I ordered online to have my lunch be ready by 10:45am but when I got there the signs said it opens at 11. They opened their doors at 10:50ish but my food wasn't ready yet. Ended up wasting the majority of my lunch waiting for them to finish my online order. The website said food will be ready by 10:45am. Not sure why the inconsistency with times. Probably won't use the online food ordering service again. Would have been faster just going there when they opened and ordering in person. read more

A consistent product every time. Glad to see they opened a new one in Martinez, a quick lunch that is healthy and tasty. Special thanks to Ryan and his team for a lunch well done. read more

Nice location. Still new. Very clean. They give a good amount of the toppings. I'm happy with it!

Standard Chipolte. No better or worse food quality. Workers don't seem as excited to be here as I've come to expect from Chipolte, but neither are they rude. Parking sucks so avoid rush hour. read more

I've been to this Chipotle a couple of times when I've been craving Chipotle on my way to work. This location is on Arnold Drive in Martinez - parking is relatively easy - there's a private lot associated with the shopping center that Chipotle is located in. There are actually a couple of spots designated for Chipotle customers! This Chipotle location is your average Chipotle - they offer the same menu items. The service is average. If you're in Martinez and looking for Chipotle, this is the place to go to. read more

Small store compared to most. Not as busy at lunch time as I would expect. Food was great tasting and meal portions are generous.

I have been to this location twice, and each time the experience was less than memorable. From the 40 degree below zero Guacamole that will give you a toothache once bitten into, to the bland Pico De Gallo and the extremely under-seasoned chicken. This has to be one of the WORST locations I have ever been to! I am an extremely polite person when it comes to dealing with those in Customer Service positions, because I've been in their shoes. But, this food was SO bad that I wanted to go back in and toss my burrito at the preparers face. You have one job to do, which is make my food the exact way I told you, since I'm paying an arm and a leg for it. Clearly they couldn't even do that right! Being that I am pregnant... Again... *lol*... I am super serious about my Chipotle! I was very disappointed because this was the second time they screwed up my food. I guess I assumed that they would be better the second time around, boy was I wrong! We live in Vacaville, but travel to Concord and Pleasant Hill frequently. We usually go to the Pleasant Hill Chipotle location because they're absolutely awesome!!! Only problem is because of their location they are always super busy. So we decided to give this location a try, again, and it was an epic failure. If you're ever in Martinez, do yourself a favor and drive to Pleasant Hill. Stay far, far away from this location. All Chipotle's are NOT created equal!! read more

Typical chipotle, good food and fast service. I'm a chipotle fanboy so you might say this review is biased, but all and all its a read more

Chipotle Mexican Grill - Burrito bowl and chips, a deadly combo - Mexican Near Me - Martinez, California

Picked up a chicken burrito last night on the way home. Cracked it open with anticipation only to bite into burrito with pretty much raw rice. Tried another bite, same thing, opened it up, and found the chicken was under cooked as well. Im currently writing this review from home, on a workday...guess why. LAST TIME CHIPOTLE! Fool me once... read more

Had lunch here yesterday. Martinez residents were lucky enough to receive a 'Buy One/Get One' coupon in the mail. I liked the food and thought the service was good! read more

I'm a big fan of Chipotle, and this was the first time ordering from the restaurant in Martinez. I have to agree with many of the reviewers here that their portions, at least for delivery, are probably 50% of what you will get in person in the restaurant. I ordered a burrito and two bowls. Lesson learned. read more

They have three speeds. Slow. Slower. And very slow. Tonight's sign: "Due to unforeseen circumstances, we do not have guacamole." What's an unforeseen circumstance? I don't think we're experiencing an avocado shortage. My guess is someone forgot to place the order...or was too lazy to make it. read more

We live nearby and eat here regularly. Since all of the bad press in the past, the lines are short, but we've never had a problem at this location. We've always had great food and service. They always fix our food the way we like it. We've brought others out for food here and they love it too. Fresh, good food. read more

COVID19!! Avoid coming here if you are concerned with COVID19. I popped in becuz I was starving and luckily it was pretty empty there were about 3 or 4 ppl eating inside... not all the employees were wearing gloves. The kid cleaning the lobby didn't wipe down any of the tables at all! I watched ppl leave and he went behind them to scoot in their chairs and flick the left over food off the table onto the floor with his bare hands not 1 time did I see any towel or disinfectant spray! So disgusted especially with the coronavirus pandemic I would expect restaurants to take necessary precautions. ALSO I just want to add that I ordered the steak salad and all the meat was hella fatty I had to keep spitting it out. Very stingy with portions also by far worse chipotle I've ever been to. read more

They give you lots of food here!!! Yum!!! And the service was decent paced considering how small the restaurant is. Parking lot is tiny but their burritos are huge ;) LOL read more

Chipotle Mexican Grill - Mexican Near Me - Martinez, California

Great service at every location. Very clean and tidy. Over all great experience. I am a big chipotle customer so I now know some workers who love me and my family to the point where they give us free meals on our birthdays or when we have good news. The food is excellent and the best on the go food ever. The only bad thing I can say is that some workers at this location have a lot of attitude and are rude with customers. read more

Stingy with the servings. And they charged me for extra chicken without giving the extra serving. Don't go here.

Went in a about 6:30 pm on 8/5/20 for a salad bowl, beans were dry looked like re fried at this point. I asked what's up? The young man's response was I'm not responsible for the food... I'm like, wtf?? So he starts stirring the beans and asks if he I want him to put some water in them. I said umm no and left, nothing for me. Everything looked like it was just leftover from the afternoon. I guess it's best to go at noon when food is still fresh ??? read more

Went here at 9pm on a Sunday! My burrito and rice bowl were not warm, not fresh, chips were stale! Very disappointed! Even the burrito tortilla was kind of stale like it been out all day! Same thing happened at Panda next door when I got food late in the day! I have been here at lunch and everything was good! read more

Very small portions.....like cmon I'm paying almost $10 for a bowl and I'm getting barely anything...i even asked them to double up on the chicken insisting I pay extra $$ and dude had an attitude. This is the first location I was able to finish my bowl in one sitting. read more

Came in for take out 1 hr and 20 mins before they close . There was no hard shell so I could not get no tacos , there was no shredded chicken. The food in the container look like they been sitting for some time but who knows . The way the environment felt seem like they were closing in 5 mins but they were not closing for hour or so . As I was checking out one of the worker grabs in the tray of chips with his bare hands to eat . Mind you that is the same employee that was cleaning the soda stations and tables . I told the manager she comforted him in front of me . Kinda unprofessional and rude in my opinion to do that in front of me . But long story short I won't be coming here to eat ever again ! read more

Y'all people is picky. I enjoy coming to this Chipotle after taking my daughter to her taekwondo class. The young men that work here are always very polite. I have no complaints about the food. It is good and taste like any other Chipotle. read more

When entering we were the only ones there with one server. As the line got longer we still had one server. After about 5 minutes 3-4 workers came out from the back. I swear they were getting high. They all looked out of sorts and didn't know where to go. I laugh about it but some others may not read more

Sorry Chipotle. I've given this location multiple tries. Their meat always looks like it's been sitting the too long. And is way over cooked. Also the queso.. gross! It's gritty and lacks flavor. Velvetta rotel homemade is better for sure. Which is a disgrace for a Mexican restaurant. read more