Lobby always filthy. Staff always visibly pissed. Food tastes about the same as always though!

This place has gone down hill, it's unbelievable how lazy the workers are. The place is dirty and most of the time they don't have their doors open. There's usually a line of people complaining outside waiting for their mobile orders as they they are slowly brought out. read more

Update January 2021: So seating arrangement isn't so much of a concern these days during the pandemic. However, now with the predominance of business seeming to be takeout the portion sizes have been getting smaller. Maybe they don't feel pressured to round up on the serving sizes when you aren't there watching them prepare your food. Otherwise, the food is still good as usual. They finally got queso about right with their latest iteration of white cheese dip. I am not a fan of the new alternative menu items such as the cauliflower rice, but it is nice they are creating options for everyone. read more

Bland and spicy. Chipotle Grill advertises as a healthy place to eat, so perhaps if you're on the "Bland Food Diet" this might be your kind of thing. I'm not actually sure what my chicken salad is supposed to taste like at this point, it's so spicy - and I omitted salsa! My experience with Chipotle is mildly affected by having come here on accident. I ordered online thinking that this was Baja Fresh. I even showed up at Baja Fresh and realized I was in the wrong place. Oops. My mistake. I will not make this mistake again. First of all, they don't offer rice without cilantro in it; and I'm allergic. I asked. There is no plain, cilantro free rice kept on hand for customers with food sensitivities. Secondly, my chicken salad is drowning in guacamole and lettuce hearts. I love guacamole, and usually order extra (on the side) but this is too much for even me. It's overpowering both the rice, and the small portion of chicken. (See Photo). I feel like I'm eating an overly peppered avocado mush with rice in it. It's also incredibly spicy, so the heat lingers well after I've stopped eating and even taken a sip of my drink. This is odd because I did not include salsa of any kind in my order. Americanized Mexican food not supposed to be super spicy if there's no salsa. The chicken portion is very small, greasy, and rather flavorless. I'm used to chicken in a Mexican dish bursting with tangy flavor from all the delicious Mexican spices, deep within it's juicy meatiness due to proper marinading. The portion is absolutely half of what I get with Baja Fresh, and this includes my husbands burrito. Both are half the size of what we usually get at the other place, and the same price; which is one of the reasons I didn't think anything was wrong when I made my order online. Another point of negativity is that, while the outside of this place is nice, the inside reminds me of the cafeteria at my jr. college. It's dark and cramped and they shuffle you through a mall-food-court style line with people dishing up your pre-made food lunch lady style. I've gotten through about 1/3rd of my salad while writing this review and I have no real desire to finish this hot green mess. I'm hungry, and I spent $16, but I'm not at all tempted to eat this. It's kind of saddening really. When I'm in the mood for Mexican, it's one of my favorite foods. I feel like a little kid choking down steamed bean sprouts out of respect for the starving kids in other countries my grandma was always chiding me about. Bottom line: Go across the street to Baja Fresh, next to the Safeway. Exact same prices, a world of difference in quality, portions, and atmosphere. read more

Chipotle Mexican Grill - Chicken salad. - Mexican Near Me - Hanover, Maryland

Worst chipotle EVER. TERRIBLE SERVICE. Everyone is a asshole. I've ordered online multiple times and Everytime my order was wrong! Like completely!!!! Always out of something. I went tonight and the doors were locked because they were apparently only taking online orders. After reading previous reviews I see that's their "thing" to lock door for bullshit reason. They need to close this specific location & rehire a completely new staff. read more

The food was not ok. The guacamole had a lot of brown in the mixture. The chips had ton of salt on chips. I have never not been 100% satisfied with everything at this restaurant. And the young ladies that aren't working need to talk in the back and not we're customers are waiting in line. I asked for assistance with salad dressing and the young lady look at me then turned her head like I wasn't there. So rude. read more

This place is disgusting. Literally. There's trash all over the floor and leftover food over every single table and chair. The bathroom is just as bad, no paper towels, air blowers don't work, and the toilets are disgusting. Forget about ordering food, that'll take you an hour of standing in line for food that'll be cold by the time you get it. Choose literally any other restaurant in the area for a better experience. read more

Extremely poor customer service. The restaurant was borderline dirty. Tables needed to be wiped down, soda station was in disarray. The girl preparing my food leaned over my open dish in order to prepare her own food. She couldn't wait a half minute. I was asked what do want, not hello or how can help you today. Rice? Yes, I would like rice. What kind? What do you have? Don't assume I know what you have. read more

i ordered off of the chipotle app I asked for extra of everything because they barely give you anything and I still got nothing the bowl was so small it could feed a toddler I wasted $20 on nothing I will no longer be eating at any chipotle restaurants because this is ridiculous and a complete waste of money I love y'all food but I had enough I be trying to give y'all the benefit of the doubt but its been the same thing every time and I'm done!! read more

Been going to this Chipotle for years! The current food server is the rudest I've seen at Chipotle for years. She has been rude to my Mother-in-law and I recently had bad customer service from her. She seemed upset and took my bowl to the back. I was worried the whole time eating my bowl that she may have spit in my bowl. I think she should be fired for her attitude. Do not recommend going to this Chipotle until she's fired. As a regular customer, will be taking our business else where and spreading this info to coworkers and friends. read more

Great flavorful food as always! I ordered a bowl to go with lettuce instead of rice. I ordered chicken, sour cream, corn salsa, mild, cheese, and guacamole. It was great! read more

Worst chipotle I have ever been too The girl giving the portions was rationing it out so slow and giving child portions that were ridiculous My salsa was double the portions of anything else on my plate . Stood in line forever. Everyone in line was complaining. They had a sign that said they were out of salad and salad dressing Maybe they will close due to lack of food Avoid ! read more

This was an online order. Food was decent. I had a burrito which was good. My wife had a bowl, but they forgot the beans. My son had tacos and they barely had any queso. Despite the errors, food still tasted good, but it would have been nice to get what we ordered. The service was poor. After ordering online, they told me it would be ready 20 minutes later. When I got there, my order wasn't even started yet. I wasn't the only one...another person came in a few minutes later and her order wasn't ready either read more

When I get chipotle cravings in Glen Burnie, this is where I travel to. It's a fresh tex mex choose your own adventure style of dining. Fast casual, you could call it. Always crowded during lunch, by young business people on break, this is one great chipotle location. Make sure you know what you're getting when you get in line. Get ready to speak up a lot, and loudly, or have them get your order wrong. It is soooo loud in there. Great portions, great options. The guacamole is extra. read more

Horrible service and over priced food. Flavorless steak and they drenched my bowl with sour cream and guac. Made it a guacomole and sour cream dip with light rice and hard steak fat and cubes. 1st and last trip to chipotle....waaaay overated in my opinion. Corn salsa was good but could hardly enjoy it. read more

Chipotle Mexican Grill - A long line in a small place and the temp outside feels better than in here!!!! - Mexican Near Me - Hanover, Maryland

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I went to pick up my food at 9:15 p.m was greeted to a locked door even though they don't close until 10:00 the worker then proceeded to place her hand on my chest and push me back as to not let me in when all I wanted was to get my order from the table I will never come to this chipotle ever again read more

I am writing this review as I'm standing in line for almost 15 minutes. I don't know if they have new staff or folks here just don't care about their jobs as they see the line almost out the door. This is ridiculous please hire more people or get rid of the people who don't seem to be moving fast enough. read more

Why are you people not calling corporate is my question. The heck with writing a review on Yelp, corporate doesn't read these. CALL THEM!! Once they get enough calls & get tired of people calling, I bet the whole staff will be replaced read more

Literally the most unprofessional, un-managed chipotle or business I've ever been to in general. Absolute circus

I've Given this location so many chances. But today was it. The last couple visits only 2 people working the line, waiting on items from the grill. The grill is upset at the super busy line worker for not being able to communicate what they need in a timely matter. Some line workers are greAt. Some act as if you're stealing off their plate if you ask for a little bit more of tomatoes. I would recommend a regional manger spend some time there and get those young kids together. I'll check back in a few months I guess until then I'll hit another location. read more

This is not a bad Chipotle. It really isn't. The staff are always friendly and courteous, but there is a downside, hence the 3 stars. There are flies everywhere and there is no attempt to cover or shield the food. It's disgusting. I don't like bugs flying around the food. I wish they had a way to cover the food, because that is the only reason I may not return. I don't feel like this is a unique issue to this restaurant, but wherever there is an insect issue with regards to food, it needs to be addressed somehow. read more

Doesn't even deserve a half a star there's flys everywhere, trash everywhere it's disgusting flys sit on poop & on your food. There was no ice, the workers don't even wear face mask or anything on their head to keep your hair from falling onto food or spit when they cough. I don't recommend eating chipotle it's disgusting. read more

Waited in line nearly 30 minutes while at least 9 employees slowly took on the over 40 customers waiting in line. I only waited because one I didn't have anything to do and two there isn't Chipotle back in Hawaii. read more

Chipotle Mexican Grill - Slow service! - Mexican Near Me - Hanover, Maryland

I wish I could give this chipotle no stars because they are really that terrible. I ordered my food online for delivery as such: brown rice bowl with extra sofritas, black beans, green salsa, tomatoes, corn, sour cream, and cheese. Here's what I got: white rice, no sofritas, fajitas, corn, and sour cream. How can you get an order so wrong?! And I'm especially pissed because I paid extra for the extra portion of sofritas yet received nothing. I tried calling the store multiple times just for no one to pick up. They've officially lost my business because this is not the first time something like this has happened. Seriously chipotle get your crap together and hire better employees. read more

Ridiculous. Stood in line today for 40 MINUTES to get one bowl. They only had 2 employees on the line and zero management in sight. I could see they were overwhelmed with dozens of online orders, but 40 minutes? Come on. This place is also dirty, and they can't maintain cleanliness because they're too swamped with orders/customers. There is food all over the area where they shuffle your bowl down to the register, so you get lettuce, cheese, and whatever kinds of juices and liquids STUCK and smeared on the bottom of your bowl. Nice job. I've also seen 2 employees handling cookware with food using NO gloves. There is trash littered all over the inside of the restaurant. Horrible location, management needs to be fired, employees need to be re-trained, and clean the damn place! Jesus Christ! read more

I love Chipotle and I've lived all across the U.S. and I'm fairly certain this is the worst Chipotle ever. Every time I've gone here the line was super long. I ordered my food online to try to combat the line and they waited until I arrived and stood there for about 10 mins to ask what my name was and then start my order. I wasn't aware of a check-in process for online orders. They're also really inconsistent with portion sizes. read more

Best Chipotle I have been to in Maryland. The staff was very polite and funny. Food was really fresh. I will definitely be back. Jordan is the man. He really made my family and my experience a great one. read more

This location does not follow CDC guidelines. There are clear markers on the ground that show the 6' foot guidelines and where to stand. The staff encouraged myself and my partner to come very close to the customer before me. After I ordered, I left room for the customer before me. A male staff member screamed over me to the next customer. I spoke up saying that I would like 6' distance to prevent the potential spread of COVID-19 and the staff member responded with: "Ma'am I'm trying to help the women behind you." After that another female staff member corrected the male staff member saying that he needs to work farther up the line, closer to the register. This pandemic is very serious and the CDC created a very simple guideline to keep customers and staff members safe. I am very disappointed to have this location blatantly ignore the guidelines just to "Keep the line moving" read more

Every time I have ordered anything my food has been cold. Barely put any toppings on my order. Even a quick pick up order the food is cold. I always try to give more chances but this is it. My entire food was cold. read more

This location is trash. We order from them out of sheer convenience and when I say every order over the last 6 years has come to my house either completely wrong or missing several items, there is no exaggeration. Clearly it is a management issue since it's been going on so long but these people obviously couldn't care less to get your order right and they are rude on top of it all when I have to drive up there to get it corrected. They should honestly just shut this location down or clean house from top to bottom and start again. I have truly had it so I won't be going back to the Arundel mills chipotle. read more

I gave them a chance but I'm tired of them skimping on everything. Double meat means double meat. I'm not paying extra money for a single serving. Pathetic. read more

First, I'd like to state that I LOVE Chipotle. However, this location severely disappointed me. I went to this Chipotle because it is only a few minutes from my house. I ordered what I normally do when I am trying a new Chipotle: Burrito w/ white rice, chicken, hot salsa, light sour cream, and lettuce. The Tortilla was pressed and cooked nicely and the rice portion was appropriate. Unfortunately the rest is downhill from here. My scoop/serving of chicken was about half of the size (no exaggeration) of the patrons directly to my right and left who also ordered chicken on their respective menu items. (They did not order double meat, trust me. I listened) It was lacking to the point that the patron to my right turned to me and jokingly said "what did you do to make her mad?" Before I had a chance to ask for a more fairly portioned scoop of protein, the burrito craftswoman sharply turned her attention to the next customer and ignored me. The next employee then asked what other toppings I would like and when I mentioned my chicken serving size she promptly told me it would cost extra for double meat. I didn't want double meat. I just wanted fair and impartial treatment. Not wanting to argue or cause a scene, which looking back I should have pressed the issue more, I moved my lackluster $8 burrito on down the line where things continued to decline. The salsas were added fine and then on to the other toppings which were also added in a appropriate manner. The employee then rolled my burrito as poorly as she possibly could so that the sour cream was all forced to one end of the burrito and the rest of the ingredients were spread poorly throughout the non sour cream blast zone part of the burrito. The burrito looked more like a baseball than a burrito. I normally am a return customer but I doubt I will be returning to this location anytime soon. And that's unfortunate. I was very disappointed to say the least and should have asked for a refund or a new burrito. Burrito mayhem aside, the gentleman running the cash register was very friendly and polite. read more

The last 5 times we have ordered something was missing from order. This time my sons bowl was short rice and my daughter didn't received her chips. It's printed on a ticket just read and serve. read more

Worst chipotle ever!! Stay away!!!! A bunch of teenagers working there dropping items in the food just dirty and messy. To top it off they are blasting foul music for everyone to hear! Don't come here read more

I just picked a salad bowl with chicken, one of the worst chipotle i have been too, the quality of chicken was bad and the lettuce was stale, it is one of the dirtiest chipotle, this will be the last time i will go to this chipotle read more

Just received an order via Grubhub. Missing items and food was missing items requested and was cold. Tried to call and was told to call grubhub. Cannot speak to anyone at chipotle and who fills the order - I thought that was chipotle not grubhub. Grubhub is a delivery service. Will never order again. read more

Terrible portions after going to other locations this is the first place to put my 3 tacos I ordered into a bowl witch basically wouldn't allow the taco to be opened to be properly filled . So I was left with tiny tacos lol kind of like going to Mickeys and ordering double qtr pounder and then they fill it with a kids cheeseburger patti ! Also customer service sucked , how bout a proper greeting like HI HOW CAN I HELP YOU ???? Instead of what I received ,Whatcha want lol this place is a joke !!! Next time I'm at Arundel I'm going to spend my money any where but here !!! Bye Arundel Chipotle read more

This was the first place I went to that offered sofritas as an option. It was surprisingly delicious!! After a long run I was starving and when i first saw this on the menu I was hesitant on ordering it. So from their board this is the description: shredded organic tofu braised with Chipotle Chili's roasted Poblado and a blend of aromatic spices. The cashier was super friendly and I had no problem getting in and out during mid lunch time! read more

Most expensive bowl of rice ever! There seems to be a shortage of veggies, beans, and chicken at this location. They consistently serve up 50% more rice and 75% less beans, veggies and chicken at this location. One time is bad enough, but my second visit was even worse. Fool me once, shame on you... Fool me twice, I'll be going out of my way to visit other locations. read more

Stopped by this restaurant for the first time. Supposed to be open until 10pm. Walked in the door at 9:50 and was told they were no longer serving customers. There was literally an employee standing on n the customer line turning people away. First and last time I'll ever step foot in the restaurant. read more