I ordered 2 meals from here thinking with them being local it would be relatively quick and with it being under new ownership it was worth trying to see if it was any better than the previous owners.
They sent me special fried rice instead of mushroom fried rice so I called and let them know the mistake had been made. I was offered replacement rice sending. I made them aware that by the time the rice got there the rest of my meal would be flat cold, to which I was told if your food is cold when the rice arrives call us back and we will resend your order instead.
When the rice arrived 20 minutes later my salt and pepper chicken and sweet and sour sauce were flat cold as I had told them it would be. So I rang them back and explained my food was cold. It took them 5 minutes to even find my order and I was then offered replacement chicken and sauce. I told them that we would then have the same issue with the rice going cold this time before the new chicken and sauce would arrive. The woman on the phone then told the manager that I was saying my rice was already cold which I never said and I was told they would only send chicken and sauce not rice. I told them in that case I would be requesting a refund through just eat due to this becoming ridiculous now at which point she hung up on me.
2 minutes later I received a phone call back asking if they could send a driver to collect the cold food. Who in their right mind wants to come collect cold food, what are they going to do reheat it and sell it on to someone else?!?! I told her I didn't want anything to do with them and would be dealing with the issue through just eat going forward.
When just eat rang china rose they flatly refused to refund the order which quite frankly is petty and extremely unprofessional and as such I will never be ordering from this dismal excuse for a take away ever again and I would strongly advise anyone considering ordering from here chooses to place an order with somewhere else! read more
