Food Great, it didn't take as long as I thought and we ordered a lot lol!, our waiter Joe was really kind, thoughtful and patient with us, we're definitely coming back to this location read more

Chili's - Our to go bag - Bars Near Me - Fayetteville, North Carolina

This place sucks A** they messed up my whole order for pick up. Was also missing items!

Got the Chicken and shrimp fajitas. It was a lunch special and not much taste. I should have ordered something different, the burgers looked good. Service was average, not very attentive and never did get the lemons I asked for. It was busy at lunch. Noisy, maybe some would say lively? read more

Waiter was cool but the wait time is just ridiculous waited 50 mins on two plates which my food came out burnt and three females in front were not doing anything but talking n taking pictures wouldn't recommend this place if I could id leave 0 stars poor service when it comes down to the food read more

A group of 8 of us dined in here tonight. Waitress was very punctual and took good care of us tonight. The kitchen took over an hour to get us our food. Wife ordered a ribeye steak cooked medium and came out dry and cooked well done. I had the Bacon Double Rancher burger. The bacon was so well done it just crumbled on my burger and the hamburger patties were so dry and overcooked you had to wash every bite down in order to chew and swallow. The steak was so dry and tough it was extremely hard to chew. read more

I used to work there, building is completely unsanitary. Unless they've fixed it when it rains the bathrooms flood into the kitchen and there's a leak in the kitchen right above where we take food out to tables. We've been told before to just use our best judgement on if the brown ceiling what had touched the food before we took it out. Current managers don't care about their employees and will take customers side even when wrong. I had been reprimanded in front of guests on multiple occasions as an attempt to humiliate me for their satisfaction. read more

Inconsiderate host. Sat 4 parties before us who checked in after we did. Seemed to have a racial bias which made us feel uncomfortable. All within a fairly dirty restaurant; sticky floors, uncleared tables that weren't clean the entire 45 minutes we waited, and a sort of musty thick stench. read more

Place is understaffed and took around 1-2 hours of them to get out our orders i had ordered the texas cheese fries and they were rock solid with the cheese glueing them. The nashville hot mozzarella was amazing read more

Chili's - Texas Cheese Fries - Bars Near Me - Fayetteville, North Carolina

Came in and two people up at the front walked past us and did not greet us. Waitress came to our table and asked us how we're doing and started asking for our order without introducing herself. After ordering fajitas for two, the food took 30 minutes to arrive. The fajitas were not sizzling how they should be. We also still had to wait for the rice, beans, pico, and sour cream to arrive. After tasting the beef fajitas, there was a very weird flavor that rested in the juices and even the vegetables tasted weird. I've ordered this before and the fajitas never tasted this way. Don't recommend coming to this restaurant. There's a reason there's never a line to wait to go in. read more

Burger seemed reheated, not very hot, asparagus not cooked, just raw with a bunch of oil on it, salad was full of chunky white iceberg. Previous visit of same order burger was hot off the grill and thicker, salad had field greens, asparagus still had an oil on it, this time I took a picture. Not edible, as you can see the paper is soaked with oil, not sure I'll go again. The pay kiosk I don't like it, putting 18% tip on your bill, unacceptable, couldn't get it removed. Paid manually through waitress. They need to remove the tip 18%, let customers decide. read more

Chili's - Oldtimer burger with asparagus - Bars Near Me - Fayetteville, North Carolina

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They served us another customers chips!!!! I am beyond disgusted!!!! My poor husband ate half the basket before I noticed the dried salsa dripped chip on the bottom underneath all the other "clean"chips. The salsa looked like it had been sitting on the chip for hours. I wish I took a pic but that was the last thing on my mind. We told the waiter and he called the manager over. I showed everything to them both and all the manager had to say was "we wouldn't do that, chips are so cheap." If they're so cheap why couldn't we have gotten a warm fresh batch? They were cold and stale... you can't ever convince me they weren't recycled... read more

The food is always good, but they are always rushing and mess up your order. They also need to work on parking.

Wow, sucks to see this Chili's has an average rating of 2 stars ... my experience was way better ... It's been quite some time since my last visit to Chili's, and during a recent trip to my parents' place, my dad suggested we dine there on a night when neither my mother nor I felt like tackling dinner at home. Stepping inside, a wave of nostalgia hit me, reminding me of my college and young adult days when Chili's was the go-to spot, especially for first dates (hehe). My companions and I were promptly greeted and seated, a familiar experience from my numerous previous visits. A good start indeed. What caught my attention immediately was the new and expanded menu offerings at Chili's. While I spotted some old-school classics like Cajun shrimp pasta, burgers, and boneless chicken wings, the new-new was intriguing. My dad, always one for value, opted for the "3 for me" deal. He ordered a burger (he's a fan of the hefty patty size), nachos, and took a walk on the wild side with a Margarita instead of the usual soda. He seemed particularly enthusiastic about the Big Mouth burgers, almost as if challenging me to take on the massive combination of meat, cheese, and toppings. Challenge accepted. I confidently exclaimed, "Give me the Bacon Rancher," making sure to give my dad a playful side-eye, acknowledging his unspoken challenge. The food arrived promptly, fresh, and piping hot. What lay before me was a towering creation that seemed like someone's attempt to see how much they could stuff between two buns. Two beef patties, six slices of bacon, house-made ranch, American cheese, sautéed onions, pickles - it sounded like a familiar combo, akin to a certain bacon cheeseburger at a fast-food chain that rhymes with "Bendy's." However, the Rancher's patties were colossal, surpassing the beef of Bendy's sandwich which rhymes with "FakinHater" and I had to tackle two of them! The bacon seemed thicker typical fast-food bacon, and the ranch had a different twist, yet the chef skillfully balanced its flavor amid the overwhelming tastes of beef, bacon, onions, and pickles. Our server, although regrettably nameless in my memory, was fantastic and ticked all the boxes. In the end, my dad emerged victorious - there was no way I could finish that colossal burger in one sitting. However, it did make for a fantastic late-night snack (oh, those were the days). For more culinary adventures and beyond, check out my IG, TT, and the Tube at "colefamilyvalues." read more

I just left there & decided to leave this review. Chili's is one of the best places to go, in Fay. The ambiance is great & you get service with a smile. Our waitress was great!! That's the only reason for the 1! Now, the food & wait time left me puzzled. They were busy so waiting for my grand kids appetizers was pretty long. Then, when they did bring them out, they brought their main courses out, right behind them. They had the sliders & chicken tenders with honey chipotle. Not really sure about the honey part. Either way, the tenders were BLAND!!! They were plain Jane!! Next, their sliders were black, hard, burnt, overcooked & dry!! They didn't look appealing at all! I wouldn't try them. The kids confirmed that my description was accurate. However, being that we waited so long, they were ready to eat. I had the mushroom & Swiss burger. It was also bland. I could've believe something f that looked so good was so tasteless! I mean, no season at all!! Not even salt or pepper! Needless to say, I ate it as to not create any issues. But!! When that $110.10 bill came, I realized that I should've sent all that stuff back & got what I paid for. Oh well, lesson learned! It's been years since I've been there. It'll be years IF I ever gonna back!! read more

we went on a Saturday night and they told us the wait was over an hr so we went out to the car and order to go food from the website the to go service was awful as well they texted and said food was ready but we still had to wait an additional 15 minutes inside and they' forgot a bunch of our items I had to keep reminding them to get it. I love chilis but this location is awful . read more

Whoever sauced my mozzarella sticks better than my chicken strips I hope you find a new job cause this ain't for u, no marinara sauce in the box no straws, food cold ash what do yall even do in this mf ? read more

In house seating should be priority!!!!!Last four times we have went, service was terrible people that came in after us, were getting served first. Then they proceeded to tell us appetizers would take 25 minutes because to-go orders were in since 10 am, we were sitting in restaurant at 11:20 right when they opened. Chilis is a joke now need new managers. read more

I tried to place an order online but it wouldn't accept my gift card. I called in and the food was ready fairly quickly. The to-go host was helpful. The dip trio is delicious. Guac, salsa and skillet queso! read more

Tori /Tory Manager chilis 635 cross creek mall Fayetteville 28306 Check # 3020230 6:15 January 20th I Showed Tory / Tori the Manager (not sure how to spell his name as he wasn't wearing a badge. I had to get his name from someone else) where the server spilled sauce on my husband's pants. He looked at it; disregarded my husband looked at me and accidents happen I replied not like this. He said it again accidents happen what do you want me to do? I said not like this. He was very nonchalant and unapologetic. He showed no empathy whatsoever as if he wanted to say shit happens. Not trying to put words in his mouth but that's how he made me feel. I said what do you mean what do I want you to do? He then replied again accidents happen I said you are not gonna even apologize or pretend like you care? He then said it again. Accidents happen what do u want me to do? You want a soda/ pop? I said u could at least offer to comp us he looked at the table and looked at me like I had lost my mind. As if I wanted him to pay for the meals. I said I'm not looking for you to pay for our meals just act like u care and give us some kind of compensation he gave us a military discount which we would've gotten anyway. I don't know what his normal demeanor is but he looked as if he was high off of something. his last words when he walked away from the table was accidents happen. No apology. Someone needs to give him a drug test and put him back in customer service training. read more

Chili's - Sauce was spilled on my husband's pants by a server - Bars Near Me - Fayetteville, North Carolina

Don't waste your time Worst Chili's location that we have ever been to. Short staffed, slow, go elsewhere read more

My friends and I ate here Friday night had some great food and great service. Our sever name was Cass (hope I spelled that right) but she was great and worked above and beyond for our table. Gave us plenty of time to look over the menu but you always have one person who never knows what to get but she was very cool. We order two burger fries chicken tenders cheesesteak some kind of fried eggroll a lot but all the food came out together in a timely manner NEVER had to ask for refills. Cass keep the table clear of everything we had used and FYI Chilis has great honey mustard sauce. We really enjoyed the food and all the staff was very friendly. I never go out to eat on the weekend I just knew it was going to take forever but Chilis has restored some grace that restaurant's can get it together on a Friday and they were full house and still got it right. Thanks to our server she kicked ass read more

The food was decent, but it was clear they were understaffed. Even the bartender was taking food orders, which affected the overall flow. The experience was just okay. read more

I'm a big fan of take out pick 3 and getting all classic and honey chipotle crispers haha. Just check your bag before leaving and make sure you get the sauces you asked for. Good deal when you aren't in the mood for fries and a drink and just want a bunch of dip-able chk for like $14. Those sauces go hard. I can't speak for dining in. read more

Went in and was warned they were out of half the menu items before we were even seated. Turned around and haven't been back.

Depends on if u want good food or not ? Myself I will not go back. People were nice and place is clean I just do not like the food .

They made us order online and eat in our cars because I wasn't 12 Came into the lobby with a crowd of people waiting and many people leaving upset. When I asked how long the wait was, I was expecting it to be a long wait and But the hostess said it was only a 15 minute wait. Turned out to be a 35 minute wait...Once we were seated we had to wait another 10mins. I have AFRID si the only thing I eat at chilis is their cheese pizza. So, I attempted to order a cheese pizza like I do at every chilies for the past eight years in many different counties. It's never been a problem... but here they told me I could not get it because Chili's policy is it's for only children 12 and under. I understand having policies but it's kinda of silly because I could have just ordered it as an online curbside pick up and they would have sold it to me... but just bc I'm in person and they see that I'm 23 and not 12, they told me no. I literally offered to pay extra for it. I should have just said I was ordering it to go for my kid at home and ate it anyway lol. But yeah I don't recommend this place. Long wait time, lies about wait time, and rude staff. Oh and by the way I didn't actually eat outside in my car after we were turned away lol. I went to McDonalds. Not gonna give this chilis my money if they don't want it. Kiss kiss :v read more

The service was not good. Once we were seated it took 30 mins to see a server to even get a glass of water. She was, however, very nice and checked back with us a few times. The food came out pretty quickly, and the Triple app I chose was delish. The sliders had good flavors for such a small sandwich, the southwest egg rolls were hot and fresh, and the honey Chipotle boneless wings were also fresh and hot. My companion had a big bacon cheeseburger and fries, and said both were great. We got chips and salsa before the food, and the chips were hot and fresh and light and crispy. So, while the food was delish, the service (including the bartender who farted around for 10 mins bull**** before making our drinks) leaves a lot to be desired. If you're on a schedule, can't recommend for that. read more

The food was good and fresh, and our waitress was the best. The price was reasonable and would recommend anyone to give it a try.

Ordered thru app. Received call about being out of item ordered. Offered to replace item. Staff was very courteous and considerate. Wait was longer due to order change. Was missing requested condiments. Food was okay. Have had better from chilis read more

food was so salty and the chicken tenders was hard and didn't bring the orders out correctly the worse experience ever

The food is good but the service tends to take awhile when it seems slow. The staff is very kind.

hair In food, cross contamination, bad communication, under staffed, over worked and bad hygiene environment never eating here

Great atmosphere , friendly service, great food! We ate there as a group of about 20 and no dissapointments!

I spoke to Liz on the phone about an allergy concern and she was extremely helpful. After speaking with her I felt so much better about eating at her Chilis location! read more

Foods good usually. The staff not real friendly and messed up our order on several occasions. But overall usually a good place to eat. Better than most restaurants in the area. read more

it was all our first time in Chilis. food was good and th the waiter was sooo nice. my sons friends order took an hour but thank God we ordered appetizer so we were not that hungry anymore. they keep informing us what is going on and very apologetic. we had a good time! and the game on the ipod was great idea! read more

I have never been to a restaurant in my life where a hostess says they were not seating a family of 5 or more‍. The restaurant is not even busy. Now if it is a staffing issue then maybe you need to state that and that the wait would be a little while. I guarantee you people will respect you more if you are just honest. Or now is it the issue of you just not wanting to do the job that you applied for and you would rather sit at the table eating and talking rather than actually at the hostess stand greeting and seating customers ...well if that's it then maybe the food service industry is not for you. read more

Food was good. Our server was great though she seemed a little overwhelmed with the amount of customers that she had. Atmosphere was a little off. When we first arrived, the initial hostess was nice. Then we had a 45 minute wait after being told it was going to be 15-20. Then when I asked about it, the other lady ( not the original hostess) had an attitude and acted like she didn't want to be bothered. Told us we couldn't get the table we were promised in the beginning. There were employees walking around talking to each other, standing in groups chatting when they should have been getting tables ready for customers instead of telling new customers that they had to wait when there were clearly quite a few tables open. The attitude of one was horrible. I asked her a question, she went and talked to another employee , came back to where i was standing and turned her back on me like I wasn't there. I made my presence known and she then gave me a quick answer and turned back around. I may go back, but immediately or else i will choose another besides the Fayetteville location. read more

My chicken sandwich was so small that it didn't even cover the whole bun, the chili was room temperature, the mozzarella sticks were not hot to the touch either. The wait staff walked past our table several times and didn't remove the dirty dishes, she was not attentive to refills. So for 60$ I will never go back. And the place we were sitting was so cold it was uncomfortable to eat in. Not to mention something was leaking and the floor was wet leaking out from the drink fountain. All the staff kept walking over it, it was a hazard since you had to walk into the liquid to enter the bathroom area. So yeah second time eating there and WILL NOT BE BACK! read more

I went to this restaurant last night with my boyfriend because i was dying to try the triple dipper i've been seeing everyone rave about. It seemed semi-busy and I walked in to see one waitress hustling in her section, one girl carrying two teas to a table and she looked absolutely miserable. There were dirty tables that were being completely disregarded. The hostess approached us with her arms tucked in her sleeves and told us without hesitation that it would be a 20-30 minute wait for just us two. I had already hesitated coming because of the reviews but like i said, triple dipper. Anyways we thanked her and left to go to Kickback Jacks. read more