This is the worst Chili's. Super slow service and the food is always wrong. I'll go to the one on 19 from now on.

Worst customer service ive seen went in for lunch sat there for 20 minutes without a single server asking me a drink order or anything making me late for lunch because wasted my time. Food to go dont even think about it did that a week ago food was overcooked and dry. read more

Good variety, tasty options, attentive service. Rewards program gives decent incentive to stop in more often. Great place to meet friends to catch up read more

Poor service 1/2 hour to get drinks and 45 min to receive appetizer and guacamole, Sarah lost out on a good tip, sold us 1 beer didn't even ask if we wanted another beer, good thing I didn't order main meals it would've been a 2 hour ordeal. Didn't take what plates we had away when we finished, the fastest thing we got was the check, so Sarah put in minimum effort you make minimum wage read more

Food was good but service was slow & they weren't busy @ all. I usually go to the Chilli's on Commercial Way. I wanted to try this one since its newer. I'll stick to the other one. read more

Food was good. We got tableside guacamole and chips to start. Quesadilla Explosion Salad and Prime Rib Tacos as the entrees. Outside of the Quesadilla seeming like it had been under a heat lamp for 20 minutes. The food was pretty good but the service was incredibly slow. We came in for lunch at 1:50 and left at 3:40 and a lot of that was just waiting for food. No follow up from the staff after drop off. IF we go back, we'll sit at the bar...they're right there so you can ask what's the holdup? Had to wait 10 minutes for straws and silverware and napkins following the drinks. Servers were friendly just absent. read more

Chili's used to be great for their fajita's but now it's really getting too small in their portion sizes. And on top of that I was surprised to see and extra $1 for the so called Steak option? Which by the way was maybe 2-3 oz of tough steak? So now the fajitas were $14 instead of $13 with MAYBE a total of 6 oz of chicken AND "steak"? Tiny plate of toppings, 3 small burrito shells? At least the nice waitress gave me some free chips (but the salsa was 95% red water?) Even though she said they were supposed to be free only in the bar area?. AND on top of all this, they now are using an electronic Ziosk tablet which tried to slip and EXTRA $1 CHARGE on my bill for answering a question (which leads to a game BEWARE !)? Then the final frustration was when it automatically suggests the tip amount of at least 20%? BUT at least it did ask me a survey about my dining experince and if I would be back ( not likely ). So basically for $18 food and drink (1 glass of Iced tea for $2.50? Really?) I was NOT impressed with the "NEW" Chili's at all. To many better choices (like across the street (Texas Roadhouse))... read more

Update - March 18, 2016 The device on the table for checking out allows for comments on the service, which I took advantage of after paying to post approx. same as I did here. Someone must have paid attention to that, since I got two $10 gift certificates and a letter of apology in today's mail from "Chili's Guest Relations." None of my comments was addressed specifically, but the letter expressed hope we would come back and see if things had improved. I guess we will try once more -- like I said, our first visit was nice, maybe the most recent one was an anomaly. if / when we go back, I'll update this update! read more

We went to have dinner for the first time at this location last night around 6pm. They told us 30-45 min wait. We looked around and saw the dining room was a third empty. We walked across the parking lot and had a nice dinner at Bob Evans. 45 mins indeed. Ya'll better get it together; There's plenty of competition. read more

I'm not quite sure if my review will help as I see other have had similar experiences at this particular chili's. I had a bad time the second I walked in the door. My husband and daughter and I were driving around looking for somewhere to eat. And we came across this location. We have been frequenting another location as it is absolutely perfect and decided it's got to be as good as the other right? NO! As soon as I walked in I almost fell on my rear the floor thru out the entire restaurant mind you was like a skating rink. It was like someone mopped the floor with grease. Yet as a whole it seemed clean so I have no idea what that was all about. Our server I believe his name was zach was the only plus in my entire time there. He was sweet pleasant and definitely over worked yet still had a smile on his face. That man deserves a raise. It was a bunch of little things that added up to a bad experience and some were out of chili's hands but they didn't help. We got seated quickly and as it was a Saturday night at around 8, I was pleasantly surprised. The pleasant disappeared rather quickly. It was as loud as a freight train in there! No thanks to the pregnant woman giving birth on the floor right next our table. Obviously it took time to get our food not really complaining as it was expected since we went when we did. But the food was not good just a touch above edible. My daughter had the mac n cheese and it looked old. My husband and I got steak. He ordered his medium with fries and I got mine well done with mashed potatoes and broccoli. They somehow switched our steak preference and he got well done as I was stuck with medium. That turned me off but as I was helping my daughter and my husband was almost finished by the time I got to mine I was stuck with it. It rolled my stomach to eat yet I did so anyway since I'm paying quite a bit for it! It was all hot when it was delivered yet potatoes looked old. The steak was so chewy which surprised me as it was still pink. From my understanding it gets chewy when it's over cooked so I have no idea. It was altogether an unpleasant experience. From the greasy floor, no toilet paper or paper towels in the bathroom and food that was expensive and not worth it. I will be making sure I go to the other location from now on. I plead that our wonderful server transfer as he was a diamond in the rough at that joint. read more

I just got a Chili ' s coupon for chips and guac or queso LOVE the food always a generous portion and 2 for 1 Happy Hour drinks and $5.00 Thursday margaritas are great LOVE the app !!! read more

Food cold, service doesn't care. Complained to manager, she took off meal, but never came back

Just a very bad place to go. Waitresses with attitudes. Me and my Dad order potpie. She come back and said they only have one. I mean come on are you kidding me. Your a restaurant. Now I've got to go across the street to Burger King for dinner. read more

3rd time is finally a charm. Our first two times were atrocious. Horrible servers and response time. It shouldn't take 15 minutes for a server to get your drink order and another 30 minutes to an appetizer. The servers disappear 20 minutes at a time. We had to go to the bar and get our own drinks and eating utensils. There were 2 other couples near our table that just got up walked out because of the poor service. Ridiculous. This last visit would have been my last if they didn't get their act together. Server was prompt and courteous. We may give them a 4th try now. However, should they fail again in service - we will start going back to the U.S. 19 location as we never had an issue there over a 10 year span. read more

I don't know what any of these nut jobs are talking about above me but they've obviously never been in the restaurant business before or they are just one of those people who complain about everything no matter what and look for the worse in every situation. My family and I have been here many times and yes sometimes it gets slow or sometimes it's a while to sit but good lord people it's a restaurant not a 5 star dinner on the strip. Great food, nice servers, nice place overall. These other people are the people I used to hate to wait on when I served in college because they just came in expecting perfection. Great place with great people with a great atmosphere read more

We love chili's! We are from Tennessee and ate here while visiting for our honeymoon. It was as good or better than our established locations at home! Sign up for My Chili's Rewards, you won't be disappointed! read more

I love the prime rib tacos and get them everytime I go to Chilis. But last night not a good experience, the meat was not enough to even taste. The taco shell was over cooked and hard. Suppost to be soft shell. My question is what the heck happened to great and now not so much. Debbie H. read more

this is the worst chilis I have ever been in. the greeters are rude and due not care if you ask for a table or booth. from the start as you walk in to this place your blood pressure goes up they should close this place before it spread to other chilis read more

This is the 3rd time we've tried this location as it is the closest location for us. We ate at another location earlier in the week and enjoyed the food and service and cleanliness of the restaurant. Not so with this location. When we walked in we checked in and left our name and were told it would be a 15 minute wait. We said we would wait at the bar. We were not handed any device so we presumed she would call us. The bartender was excellent. After about 20 minutes my husband checked in at the hostess stand. She said she called us and our table was ready. We were never "called". After being seated we were introduced to 2 servers who would be "working together" to serve us. We had our drinks from the bar but we're not offered any water. Our chips and guacamole came but we had no napkins or utensils. We attempted to get our servers' attention several times as they walked by but were completely ignored. My husband finally had to get up and request napkins and utensils from another server. There was toilet paper all over the bathroom floor so I'm sure it had not been checked in a while as they were not very busy for a Friday evening. Now I know why. We will be driving the extra 15 miles the next time we want to go to Chili's! read more