Terrible customer service in the to-go area. I placed an order online and because it was lost somehow (even though I had the order number and had succesfully paid for it with my debit card) they said they couldn't fill and that i couldnt make a new order because they were closing the to-go area for the night. When I called 15 minutes later they told me they were busy filling someone else's order, which contradicts what they had told me when I arrived there. All of a sudden however they had the order number. I haven't gone back since. The service is terrible and the food is just OK. read more

Waited 1:10 hour for the food, manager said everyone has been waiting, and I asked her if she thought that was a normal waiting time?! I said I was only expecting an apology and not an attitude. She could care less and just raised her hands and gave her back and walked away. What poor management. read more

Not bad... Went for a bite after visiting some family, so it was kinda late and we just wanted something quick and easy and didn't have to to peruse Yelp for something unique. As we walked in we were singing the "i want my baby, baby baby back ribs..." and were seated quickly. It took a minute to get drinks ordered and all in all the service was acceptable and the food was worth eating. I guess I was just underwhelmed. I got the brownie coconut thing for dessert and thought it should have been warm so I could cut through it with my fork, but I had to use my knife on it, that was weird. I wanted to give 4 stars but just couldn't say it was any better than average. I'd still go back...I know I can depend on Chili's to give me a consistent meal and the service has never been bad and the wait has only been when they've been busy. They weren't busy the Friday after Thanksgiving around 10 PM. read more

I'm okay with Chili's food, but I highly doubt I'll be back again, at this location. We waited almost an hour, while empty tables were available,it was VERY noisy, it seemed so chaotic to me. Several parties left while we were waiting. After waiting an hour, we were told it would be another 20 minutes, so we decided to leave. I'm going to give them the benefit of the doubt and say it was an off night for Chili's. read more

for a late night snack its the place to go . staff & bartender are great very attentive to what we need awesome place to hangout

Loud and the bar area always smells really bad. The food is sometimes good and the service is mostly slow. More of a bar than a restaurant really. Ok for having a few reasonably priced drinks with friends but eat somewhere else if you want to enjoy your food. read more

Chili's - Bars Near Me - Brooksville, Florida

Wow, just wow. We witnessed an entire tray of food being dropped and the vast majority of it continued to lie there for at least 20 minutes until someone else slipped in it and finally a guy went over and cleaned it up. The steak and shrimp fajitas are a ripoff, like 3 oz of steak and maybe 9 small shrimp. The steak was very tough. Drinks were good, the bartender has skills. The floor was filthy, I felt like I was slip sliding all over the place. My wife's Caribbean shrimp salad was good. Both of our sons had good food as well. We will come back in a few weeks and see if it is any better. read more

Chili's - Bars Near Me - Brooksville, Florida

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Great food, great service, you'll be in for a great time when visiting! Also, FREE chips and salsa when dining in the bar area! I had the chicken fajitas, which came out sizzling and was absolutely mouthwatering! Served with a tower of toppings to choose from and plenty of fresh tortillas. Will definitely be returning! read more

Excellent service. Not sure why the other reviewers are so picky. I mean, come on, noise level? It's a busy restaurant, what do you expect? Food was great. Servers and hosts were extremely friendly. I'm looking forward to coming back again! read more

First time here. I really like Mexican food. Surprisingly there are not very many Mexican restaurants around this area, so I thought Chili's Tex-Mex might be a good substitute. WRONG! I walk in and this place was VERY LOUD, NOISEY! I sit down and the waitress wants my drink order in 5 seconds, as I hem and haw she just says "I'll bring you some water to start". Fine. She brings the water, with a slice of lemon floating in it- WHICH I HATE! As I am looking at the glass deciding whether or not to ask for another glass of CLEAN water, I notice another piece of food down towards the bottom on the INSIDE of the glass. It looked like a bean skin! ICK! As I pointed to it, the waitress also noticed and she apologized and said she would bring another right away, I ordered a Coke as well and she said she would bring me chips and salsa (usual and complimentary or included with the price, whichever way you want to look at it). I ordered the Smoked Chicken Quesadilla and started in on the chips and salsa. The salsa was a little weak, but O.K. I squeezed some limes into it as I usually do with any salsa and I stirred it with my fork. A BIG, NASTY piece of SKIN came up on my fork and I was quite disgusted. It wasn't actually skin- it was an old, soggy chip that some how ended-up in my salsa! I asked for the manager and he told me "Yeh, that happens sometimes, we keep the chips right next to the salsa and sometimes they fall in". He offered to bring me new salsa, but as I thought about his answer it didn't make sense to me. Either you don't store your salsa in a refrigerator (which would be stupid AND dangerous!) or you keep your tortilla chips in the refrigerator, which would be VERY stupid! How else could chips accidentally fall into the salsa sometimes??? When my quesadilla came out I opted for dipping the cut pieces in my salsa rather than the white jalapeno sauce that came with the entrée, good thing too! Just as I was about to try the jalapeno sauce I noticed A LONG, NASTY BLACK HAIR IN THE SAUCE!!! WTF???! I have very short hair (maybe 3/4 of an inch), there is no way this was mine! I asked for the manager again. This time when he came out I was becoming quite annoyed. The table next to me heard the story. He apologized and said he personally would re-make my food in about 5 minutes and bring it out to me. He brought my quesadilla out and said he would comp my meal. I ate about half of my food, but I really wasn't all that hungry anymore. - Dirty water glass. - Soggy, old chip that looks like skin in my salsa. - Hair in my quesadilla sauce. = Loss of appetite. I really expected better from a national chain like Chili's, guess I was wrong.(see photos) ***********UPDATE 01/19/2016*********************** I sent the above to Chili's Corp. over a week ago. I received no response, I guess Chili's doesn't care about it's customers! ***********UPDATED UPDATE************************ A few days after the above update, the Chili's manager did finally contact me and sent a gift card. I used it at the Chili's on HWY 19, Springhill- the food and the service were much better! read more

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Tired of having to wait for a table when we can see empty tables. Consistently a problem with this location. For having the tablets for taking orders, service is slow. read more

We eat here 3-4 a month. We LOVE the 3 for $10 and 2 for $25. Service is always quick and the food delicious!!!!! Best hamburger in town!!!! read more

So after the mishap , Chili's customer service-not open on weekends- reached out to me. Advised if the raw food and fatty ribs and how the entire meal was not but should have been taken off.. didn't eat it..so they send me $20 in gift cards..so no matter they want me to spend more (cause 20 ain't gonna cover a meal for 2 thats not chicken). So still a 1 , thanks but really! read more

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Shout out to Chili's on 50 in Brooksville, FL. Dayna, Kelly and David = AWESOME JOB!! We needed food for 40 people yesterday on very short notice for lunch, they handled it like champs! Service was GREAT,timing was AWESOME, food was DELICIOUS and they even delivered it for us. Our staff was happy and their bellies were full, everyone enjoyed! Thanks again read more

The service was shitty! COVID or no COVID, the waiters still need to check on the table more. Also, if I was a waitress I would make sure my table all had their drinks filled without asking multiple times. If I could give this a 0 star rating I sure would! They need to focus on the smaller tables just like they do with a larger party table. Also, not sure why the lounge area is not a walk up and sit down without reservations but that's shitty as well. read more

I order to go from here all the time. The food is always consistently good! They very rarely get your order wrong, but when they have, they immediately mailed out gift cards to us to comp the meal. Always a great experience with the staff whether busy or not read more

We got our entrees before our appetizers and waited an hour for our second drink. IF you have hours to waste then you will not be disappointed. Our food was cold and our drinks were late and watered down. We were charged for food we did not order and never checked on. If you are hungry go anywhere else. I will never return, nor will I recommend this place ever. read more

I didn't feel like making dinner so I just ordered food to go.. Wrong move on my part. I ordered the Cajun chicken pasta with no tomatoes. Once I get it home I'm excited to dig in, only to find that the chicken is not fully cooked. Very minor, but I also ordered a flavored lemonade and was given next to no flavoring. Just plain lemonade. I probably won't be back. read more

I'm only giving three stars because the food was good. The waitress was slow, made us wait while she tended to other tasks that were given after mine. She gave us our drinks told us she would be "right back" with our straws but didn't return till 6 minuets later. (Why not grab the straws before bringing the drinks?) also had to wait for sauce over 10 minuets. While I tried to remind her she replied with "I still have to put the request in for them. I'll be right back" once again.. (why didn't you do that while you put in the order for our pickles?) after we ate our food, we asked for the "lava cake" dessert and she brought us a small one for both of us to share but charged us for a big one. Thankfully we noticed the mistake and had her correct it. Our whole bill was over $55.00. I think we should have had better for what we paid. But at least the food was decently good. read more

What a horrible experience. We came as a big group to support my son's school. We waited for almost three hours for our food. We asked if we could use two coupons since one was for my birthday. They said yes. Then they took forever to get us our bill. Then she came back and said never mind, oh and by the way I need to charge you for something else. We almost missed our movie, because of the horrible service! Also, another person with us had metal in her food. Absolutely, ridiculous service!!! Stay as far away from this location. The manager, Jake was extremely rude and making excuses for unacceptable service. read more

Service. Why is that such a difficult word for the staff at this place? Get ignored at the door, ignored when ordering, ignored with drink refills. I'm thinking this server has not realized that a tip is given-if earned- by me, THE CUSTOMER. My tip for this particular server is to find a new career; perhaps one that doesn't deal with the public. She wasn't even personable to any of the tables she was serving around us. The restaurant wasn't even 1/4 full with patrons. Ridiculous. I really thought this was a fluke but I remember the lousy service we had from her in the past. I'm convinced it's her way of life. Oh Marcy, please find a new career or fix whatever in your life is making you bitter and inefficient. What should be a simple lunch, ordered off the menu with absolutely no modifications is now heading to the 45 minute mark since we walked through the door. And still no lunch. Maybe the mistake is coming here hungry. But since this IS a restaurant I thought that was kind of a prerequisite. Bye Chilis. I'm breaking up with you-- it's not me, it's you! read more

Chili's - Look ma! No lunch! - Bars Near Me - Brooksville, Florida

Really good food, but small portions for the money. I ordered a bowl of chili, disappointingly small bowl. Fajitas were tasty, but could have had more rice, cheese and salsa. You get the idea..... read more

We came in for lunch today, to the Chili's on Cortez in Spring Hill Florida, the place was NOT terribly busy but the hostess sat us next to an occupied booth. We chose to move over one and leave a booth open next to us. Like I say, there were plenty of tables available, making social distancing easily doable. Before we were even waited on, the hostess sat a party of three in the booth we had left empty. We got up and left. We are over 60, and would like to go out to eat, and totally understand that the Governor says he does not care about social distancing any long, but we do. We felt the hostess, knew we wanted to have a space open next to us and chose to not give a damn about our safety or our desires. We got up and LEFT and will not be back. read more

I went tonight for dinner and we waited 10 minutes to order our food which wasn't really a problem.. then when we got our food both me and my boyfriend had issues. His food was the brisket and cheesy bacon chicken, the brisket tasted like ketchup and the chicken had a hair/ eyelash in the food. My food which all I had was a salad, was warm which was probably because it sat under the heat lamp too long. Lastly my alcoholic drink tasted just like sugar and I didn't even get a buzz. All in all it was a pretty bad experience. The manager didn't even come over to the table to apologize and I don't know if it's because I've worked in fine dining or what but it just seemed very unprofessional to me. I won't come back for a while unless I crave those honey chipotle crispers. That's the only exception. read more

It takes 30 mins to drive to pick up curb side service. Only to drive all the way home and realize they forgot my egg rolls. Then they proceeded to put me on hold for a total of 10 mins. Couldn't refund my money because it was an online order but offered chili's cash. Be aware. You have to check your order before leaving! Worse than most fast food chains. read more

I always sit at the bar and never ever have I had bad service or food! Also the get the Tito's Vodkarita make sure to ask for the Strawberry one so good! Plus they have a deal for an appetizer and two entrees for I think 22 bucks! Best deal in town for sure! read more

STAY FAR AWAY!!! I would say this is my 3rd time getting this chillis take out and every time something was missing or messed up this time we didn't get tortillas for our fajitas and my steak was supposed to be rare and came well done. Also all of our food was ice cold!!!! I will no longer go to this one and stick with the chillis on 19!!! read more

Similar fare to Applebee's, but not as extensive a menu. Long wait, but to be fair it was the Friday night before New Year's Eve. Waitstaff was friendly and service was fast once we were seated. Not bad. Definitely worth a visit. read more

Good chlils in Brooksville not a full restaurant our food was great and our server was pretty okay

I have had quite a few bad experiences as of late with Chili's. I came to this location after the one on hwy 19 earned themselves a 1 star for the girl scratching in-between her legs and then handling my food. Gross! So I was given a gift card to come back. So I came to this location and there was hair in my food. Long black curly hair. I have short blonde hair and my husband is bald. Liza the manager swears it won't happen again come back in and give them another try. 3 strikes you're out. I get to the restaurant at 2:36pm and was seated right away and told Tony or Tommy the server will be right with us. Another table was seated about 15 minutes after us. We still haven't seen this server to get our drink order. About 10 minutes later he appears! But he walks right past us with out even a smile, hi, eye contact, I'll be right with you, nothing and heads to the table that was seated well after us. I didn't even try the food I got up and walked right out. It's unfortunate because I love the honey Chipotle sauce but Chili's has joined my boycott list. Unclean practices and terrible service no matter which location it is. But it's okay I went right down the street to Cheddars got great service and a really good meal. So that's the last time I'll be going to try Chili's. Those gift cards just found their new home in the recycling bin. read more

Dinner was over cooked, service - even though she tried, it took 10 minutes to be acknowledged, and another 10-15 minutes just to get our drinks. Definitely won't be back to this one. read more

Fantastic Food and Fantastic Service. Everything came out hot and perfect. Friday night 15 minute wait sat us down in 10 minutes. Tried the new Texas Ribs they had so much meat such great flavor. read more

Hubby and I went for dinner not even crowded got seated quickly after 20 min of no service not even for drinks we walked out we were surrounded by wait staff not 1 came to our table staff is not on point will not be returning good luck to you Only reason ur getting a star is because it won't let me leave my review without read more

Order to go order online for pick up. Stated on the ticket no jalpenos on tex cheese fries. Server did not check order before putting out order . Second when the did fix the fries took another 20 minutes. 50,mind total main order cold even mentioned it. No apology. That and then to not offer true curb side like all the chilis I ever been to erks me. If not going to take time and care you would if we coming in to dine then don't offer to go. Complaining because this has become a trend read more

Why every single time I get an order to go it's literally always, 100% of the time, wrong! Maybe once, maybe even twice but 5, 6, 7 times.. what is wrong with this place. It's not even the same person on the phone taking the order every time either, so that's not the problem. They hire incompetent employees is the problem.. what other conclusion am I suppose to come to after time and time again. Oh and the manager.. spoke to a female manager once and she did nothing about it, thanks. I don't know why I have continued to go back, time and time again.. apparently I'm the fool but this time I finally learned my lesson.. staying away. Oh and yes, I've been inside a few times too. The service is a hit or miss, usually a miss and the food is honestly usually a miss too, usually not cooked up to par. Also, one time I went in and literally waited nearly ten minutes to be seated. I am a host myself and I understand a couple, maybe a few minutes but nearly ten minutes at the front door waiting to be seated as servers walk past and bartenders look over at you.. awkward, rude, unprofessional, kinda ridiculous. read more

Chili's - Box is literally melted. Eh. Turn off. - Bars Near Me - Brooksville, Florida

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This place refused service at 10:15 pm. for 17 people on Oct 30th, for no other reason than they had to split them up into too many wait staff departments in order to split the "tip" properly. It was a group of Homecoming kids & let's face the fact, they were fearing no tip & a big mess....my niece asked for just letting them have a couple of booths and again were told they couldn't serve them. So they went across the street to Texas Roadhouse where they were happy to serve them & for that they generously tipped because they were so grateful, so corporate will get a call today because it's not up to wait staff as to whom to serve or not serve. Disgusting! read more

Chilis in Brooksville Fl has just discontinued Stella beer on tap and in the bottle - plus the service was horrible- bad move by corporate-won't be back...... read more

We've been to this Chili's a couple of times and we've never had an issue. Free chips and salsa if you sit in the bar/lounge area. Also, if you have a smartphone, make sure you Google "Chili's coupon" and you'll almost always find something you can use on your visit, usually a coupon for a free appetizer. I love the little kiosks that sit on the table, no more waiting on the back and forth with the check, you just zip your card and pay right there and you're free to go. The place is nice and clean. Typically when a chain restaurant makes drastic changes to their menu it's a sign of their demise, but the menu changes Chili's has made have actually been really good. read more

Most of the time Chili's just is mediocre at best any more.. Having said that let me tell ya that this one is really good.. Be sure and sit in the bar so Nick the bartender from Queens can wait on you.. He is a great bartender and waiter.. The food was ok but what made it great was the service we got from Nick.. We will be back because of him.. read more

This brand new location should be avoided like the plague, which I hope I didn't contract while I ate there. The overcooked non seasoned steak and desert dry mashed potatoes I ordered could have been cooked better by a 5th grader. The service was absolutely horrible. I have had better service at McDonald's. The manager on duty didn't even bother to stop by and apologize for the pathetic service or horrible food. read more