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    Chihuahuagaga

    3.0 (2 reviews)

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    Petco

    Petco

    (38 reviews)

    Mid-City

    My appointment was cancelled without notice because I missed text messages I thought were simply…read morereminders. There was an option first to cancel, which I did not press because that was not my intention. Subsequent ones came asking me to confirm or cancel,but I did not see u ntil later. There was one around 11 am of the day of my 1 pm appointment that said " Hey, are you coming." I did not notice any of these, nor subsequent texts that the appointment was cancelled until I appeared at 1 pm for the appointment. I was told there was a policy that the appointment would be cancelled, but I explained I did not know that and did not recall being advised of it when I booked in person a few days before. I have not had such an experience with other groomers. The groomer also insisted she had called me, but I later checked my phone for voice mails or missed calls and saw nothing from Petco. The worst thing, however, was the rudeness and condescension. I am 78 and was lectured about the text policy multiple times as if I were a child. I attempted to reschedule but did not understand what service packages included what and could not understand her diction easily as it was very regionalized. I do not have a hearing problem. She complained I had taken up 20 minutes of her time and again lectured me about the text policy. I did, frankly, lose my temper and told her she was being rude and I would not schedule with Petco again. I apologize to Petco for the time it took and my losing my temper. I felt truly broadsided by her attitude. No effort was made to apologize to me for any inconvenience. I was new to going to Petco for grooming, do not have a dog, as the dog belonged to a family member who needed the favor. A little training in customer relations, not managing or insulting, could go a long way. Hint,also: not everyone has the time to monitor their texts. A courteous phone call truly made could go a long way.

    I took my dog for a grooming and he smelled so good when I picked him up everybody was very…read morefriendly and it was a great experience all the way around

    Chihuahuagaga - pets - Updated May 2026

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