I had one of the most unprofessional experiences of my life at this school -- specifically due to…read moreNancy Lopez.
I scheduled an appointment to get my hair braided. I arranged childcare and missed work for this appointment. When I arrived, the front desk staff (not the person who booked me) realized there had been no communication about needing to wash and blow-dry my hair before braiding. I explained that Nancy had never informed me of this, and thankfully the front desk kindly honored the original quoted price.
After my hair was washed and blow-dried by Christina, we were about to start braiding when Nancy stormed in and abruptly demanded that the service stop until I paid extra for the wash and blow dry. She was loud, rude, and dismissive -- even putting her hand in my face when I tried to explain the miscommunication. She told me not to speak because she was "talking to her student, not me."
She then touched my hair and began making discriminatory comments about its length and thickness, saying that it would "cost more" but refusing to give me an exact price. Instead of resolving the issue, she escalated it, argued, and ultimately instructed the student to stop the service entirely. When I asked for her supervisor, she claimed she was the boss and the supervisor, blocking any accountability -- until I insisted and was finally able to speak to the actual administrator, who was kind and understanding.
This unnecessary conflict wasted 25 minutes of my appointment, leaving the students pressed for time and forcing my service to be cut down to 2 braids instead of the 4 I had booked.
I want to be clear: the students and instructors were professional, kind, and compassionate throughout this. The only problem was Nancy Lopez. Her behavior was unprofessional, hostile, and completely unacceptable in an educational or customer-facing environment.
I will be reporting her to the board for her conduct. If you book services here, please know the students are talented and respectful, but the administration -- at least under Nancy Lopez -- is another story.