I've never had a bad experience at Chick-fil-A until today, which made this especially disappointing. We came to celebrate my daughters making honor roll--they specifically wanted Chick-fil-A ice cream. The cones we received were noticeably undersized, and when I politely asked the manager (Logan) to fix it, he engaged in a back-and-forth with me in front of my kids and my mom instead of simply resolving it. After going back and forth, he made a last-ditch effort to fix it--but showed no genuine care for the situation. Even after learning we were celebrating their academic achievement (honor roll), there was no acknowledgment or engagement. What should've been a quick, positive moment turned into an uncomfortable experience. This was far from the "second mile service" Chick-fil-A is known for. Hoping this location does better moving forward. read more

Please explain why I have to get out of my car, bring my children into the restaurant to get unsalted fries? Staff are too heavy handed with the salt therefore I ask for fries with no salt. Heavy rain, cold, my 78 year old mother, and 4 year old grandchild have to get out of car for unsalted fries. Please change this. There is always a line which means fries are constantly being cooked and not take five seconds to set unsalted fries aside in the drive thru. Fredericksburg is the ONLY site that refuses to give no salt fries. And by the way- the 4 year old refused to eat he fries bc they were too salty. read more

We decided to stop on our way home to Baltimore for a quick lunch. As the drive thru line was too long, I ordered on the app a Chick-fil-A sandwich and a large diet Dr. Pepper diet and went inside to pick it up. The sandwich was just perfect. It was just enough to satisfy me for the rest of my drive. read more

Food was great. No issues, 5 stars. Using the mobile app/line is supposed to be quicker and bypass the line. What a joke at this location. They still do it in order. The person placing the order next to me via the employee received their order before me and they were the 4th car in line compared to me being the only car. I've used this process at other locations and not the same experience. read more

We stopped here on a busy Saturday. Very impressed with the cleanliness and organization of this Chick-Fil-A. I would stop there anytime I had the chance. Sad they are not open Sunday, but they deserve a day of rest! read more

We were driving down from PA to NC and stopped here for breakfast. As soon as we walked inside the building the staff were amazing. The manager had great energy and was very attentive. He truly made it feel like you were the most important person in the restaurant. The location itself was clean and organized. Recommend this place for anyone passing through! read more

Was not disappointed here at Chick-fil-A. Took grandsons we enjoyed the time and food. Excellent service!

The chicken for anything is awesome. The chicken nuggets, tenders, filet from the sandwich is unstoppable. Sauces is good I recommend Polynesian sauce, and Chick-fill-A sauce. Service is awesome with most remembering my order. The Chick-fill-A atmosphere is unbeatable with many artwork and is reusing many parts of the environment. This is the best Chick-fill-A in the area of Spotsylvania County! read more

Food was fine. The customer service wasn't the best, we didn't get our sandwich so we came back and the lady didn't apologize. We didn't go inside but we like how the red colors are, they make a nice little pattern. read more

The food was fine, as expected. Driver didn't notify us of delivery. No text, no call.

We were doing our drive up to Maryland and had almost two hours to go and traffic had been bad. I was getting tired, my legs and lower back were protesting the drive and my passenger had to use the restroom. I was not traveling with Honey this time so was the driver and not the sleeping passenger. Either case, this was our cue to head off the highway (I-95N) and hopefully take a short break. With multiple options to choose from, we both voted for Chick-fil-A. It was pretty large and had the drive thru going on, but since we needed to use the restroom and stretch the legs, we opted to go inside and order once we noticed people sitting inside. Pulling to one of the parking space to the side, there were clearly marked signs that requested all pedestrians to use the crosswalk to ensure visibility for those ordering through drive thru. Safety is important and Chick-fil-A has such a good reputation for doing what's right. FYI - masks were not required if vaccinated, and they had lots of options if still concerned. There were very few but some with masks, but they also still have take out options, and you can use the app to order and pick up drive thru, etc. I could have been out of it (highway hypnosis and pandemic brain) but it took a few tries with the cashier on what we wanted. After our order, we noticed we didn't have any of the Chick-fil-A sauce . . . Hello?! One of the main reasons we come, and wanted to add to our sandwich and even for the waffle fries. Food came out quick enough, and when we left to our car, we noticed the drive thru line was now multiple lanes which meant to reverse out of our parking space was going to be very difficult. Figured we would stretch our legs some more and walk around a bit. And truth be told, I wanted to see if I may have perhaps missed a sign to indicate not to park here, but there were none, except that you can join the team as was hiring like many other fast food restaurants. The lines for the drive thru was quite long and naturally Chick-fil-A was responding accordingly by having more lanes for orders. Not so great for me and the other customers who parked in the spaces by ordering. Reversing was a slight pain since not only was the car two spaces down trying to leave via re erasing too, another car on my opposite side was too yet we had cars blocking us and when they moved forward, the next drivers behind were simply dreaming of their meal and moved forward and continuing the block. Let's say that since it's the NBA Finals, they had a great defense strategy to block and shots to get back on the highway. After the outer most lane diminished, we quickly reverse and then was stopped by an employee who was directing traffic for the 2nd lane to proceed. When we finally got to pass we saw the pick up lanes and knew they were also operating efficiently.what we also noticed was the ample parking spaces on that side of the building. Too bad we weren't aware of it as it would have also enabled a much faster departure from their premise and require more walking to stretch my legs. My chicken sandwich had no pickles nor anything else but then again when I ordered the Meal #1 and just the sandwich which my son said entree, I now know wanting just the "sandwich" is the entree. Learned a new thing. There's a reason why people go to Chick-fil-A and rather be in line than the other restaurants nearby. read more

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I live closer to another Chick fil A, but that one always messes up, so I go a little further when I want a Market salad, to another nearby Chick-fil-A (we have a whopping 6 of them in Fredericksburg). Shouldn't be surprising since Chick-fil-A sauce was invented right here in Fredericksburg! My favorite Chick-fil-A location really dropped the ball today. I ordered a market salad on the app, with no blue cheese and a cold fillet. I always get the same exact thing. I ordered a good 15 minutes before I arrived, waited in the drive-thru, and still had to pull up curbside, to wait for it to finish. They brought it out and walked away. I saw that it had a hot filet on it, which I don't like, because it wilts the salad. No big deal, but I got back in the drive thru, let the attendant know, pulled up to the window, let them know...and they had me pull curbside a second time. They bring it out, the attendant starts to walk off... I said, "Please just wait right there while I check it". No apples. Not one apple on a salad that is supposed to be made with just apples, strawberries and blueberries (in addition to chicken). In total it's now been a 40 minute ordeal for a salad with no cheese, from a company that only makes chicken, waffle fries and salads mainly, and prides themselves on their accuracy and speed. She said, "I can get you some apples if you want". If I want? It comes standard with apples. All I requested was no blue cheese. Yes, I want the rest of the salad toppings I'm paying for. I instead request that she send her manager out, because they definitely are not checking for accuracy at the window. I have now waited in the drive-thru twice, waited curbside twice, and not that it was their fault, but I was in a wet bikini, after being at the pool all afternoon, and needed to get back to let my dogs out, and this was taking entirely too long. The manager came out and made me a third salad, which fortunately was made correct. He also told me to hold onto the second salad, and gave me two coupons for two free meals. So I guess I can't complain. I know, first world problems... I was just hungry and grouchy, and expecting a speedy, accurate drive thru experience. Now I'm fed, and a different person that I was an hour ago. read more

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If you are in a hurry don't do mobile pickup. They have two regular lanes and one mobile pick up that all have to feed through one line and it is a complete traffic jam. If I had or known we would have picked up inside. When they brought the food they dropped one of the bags with nuggets and Mac n cheese so had to get another. When we started back on our drive realized they gave us a circular container of grilled chicken instead of Mac n cheese. read more

On our most recent road-trip from NOVA to Lake Anna for a weekend of camping, we needed to stop for some supplies at Walmart and within the same shopping area was Chick-fil-A. As at most locations, the drive-thru line was long, so we ventured inside. The line moved quickly, and staff was friendly as always. One of my favorite things about Chick-fil-A is that they have diet Dr. Pepper, which happens to be my soda of choice. I don't know any other fast food establishment that offers this soda. I ordered grilled nuggets and the waffle fries. I wish the grilled nuggets were larger in size, but they are tasty nonetheless. I absolutely love the waffle fries, especially when hot, which these definitely were. My favorite sauces are the sriracha and the Buffalo. The bathrooms were also notably clean and well-stocked. I'd stop back here again if I find myself in the area. read more

Fast service, but poorly trained staff. The young woman who took my order entered it wrong, despite checking several times verbally that it was correct. Entered the wrong order and when I took it to the front to have it corrected i got dirty looks from no less than 3 (different) staff before someone acknowledged me. The food was quick and tasty. But the service has guaranteed I won't be back next time I'm passing through. read more

Drive thru service is horrible!!! The longest wait I have ever had at a chick fil a. One person to take the payment outside and didn't appear to know what she was doing. Held up the line for a long unnecessary time read more

Just a little upset with Chick Fil A Southpoint. I ordered large fries and they are the same as a medium! Why did I pay more for pretty much the same amount!! How crappy is this! ***UPDATE*** Chick Fil A was wonderful. They reached out about my post and compensated me for the fries and gave me a free meal. It was very nice of them to do this and it was addressed quickly. Thank you Chick Fil A for your attention to this. read more

Chick-fil-A - Fast Food Near Me - Fredericksburg, Virginia

Pettiness from this staff is hilarious I've been ordering online everytime I order 2 eggs for my salad they either only give me one or they split one egg in two like this what is wrong with people? read more

Chick-fil-A - Like this - Fast Food Near Me - Fredericksburg, Virginia

worst chick FIL-A make sure to check your order before you go if you order large side of fries make sure is a large nor a small they move slow read more

It's chic fil a of course it's awesome, we've been here multiple times, food is consistently good, drive through decently quick, but they do consistently forget some of the sauce requests. You can never get enough chic fil a sauce! read more

Chick-fil-A - ows a hamburger and french fries - Fast Food Near Me - Fredericksburg, Virginia

great service and hospitality. very clean area, bathrooms were clean also. two cashiers greeted us immediately! ethan was very helpful and kind cashier! great customer service. read more

I was so content coming to this Chick-fil-A on my way to North Carolina! Nate was on the speaker this morning going through the drive through and he was so kind and spoke so articulately and well. The line moved quick and the food was perfect! Very pleased and will def stop in again! read more

Russell is amazing at customer service! My 5 year old dropped his full drink on the floor, and Russell was so quick to help without making me feel bad that my kid had made a mess. He was walking around during lunch with sanitizing wipes, greeting folks, and problem solving any issues. Paul the host was also amazing- he walked around offering mints to folks at the tables, cleaning up, and lending a hand wherever needed. We've had a great experience at the Southpoint Chick-fil-A today and will be sure to go out of our way to return to this location because of the outstanding customer service, overall friendliness and cleanliness here. I fully appreciate this location's patriotism as flags representing the military branches have been hung (possibly for Memorial weekend) as well as a table set to honor those MIA. It's nice to see artwork hung up from the local elementary school too. My kids love that the indoor playground is open as well! read more

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On the road, just passing thru. Quick stop off the highway nice clean bathrooms, a couple of sandwiches that don't sit in your belly like a lead weight! I would love 2 things- onion on my chick filet and some que bueno nacho cheese for my fries! Make it happen!!! read more

WORST Chick-fil-A experience ever. I ordered a #5 Bacon egg and cheese meal at the drive through. Brand new location and there was no one in line, so I'm appreciative. However, my sandwich was thrown together in between an English muffin -not a biscuit. The cheese wasn't melted and the sandwich looked a mess. I gave it back to the young lady servicing me and explained that the sandwich is supposed to come between a biscuit. She takes my sandwich back and few seconds later hands me something wrapped up like a sandwich. Something told me to take a look at the item before I left. I opened it up and it was just a biscuit- no egg, cheese or bacon inside When I showed the girl what was inside she actually chuckled...?! I said to her "oh, this is funny to you? Take this nonsense and give me money back". I will not be returning to this location. This place gives Chick-fil-A a BAD reputation. Save yourself the angst and go to Bojangles up the road. read more

Update Came here for lunch with my coworker for our order to go and was on target! I wish they had a better system of redirecting traffic so I can pull of the parking lot, I had to wait 15 mins because everyone didn't let me pull out of the parking lot read more

They the best. They mixed my hi c with my sprite just how i like it The service is amazing. read more

Stopped at this location on a road trip, what a mistake. I have never been so disappointed with a Chick-Fil-A location in all my years eating at them. Made a very simple order of two basic chicken sandwich combo meals. It took over 15 minutes to get my food while watching other people who ordered after me with way larger orders get their food. On top of the fact that my drinks were only filled 3/4 of the way full. And after telling the cashier twice that I wanted unsweet tea, I was still given sweet tea. read more

Delicious food always fresh and served hot to order the staff are super friendly and treat you so nice a waitress came by to make sure we were ok and offered us free refills on our drinks read more

Chick-fil-A - Fast Food Near Me - Fredericksburg, Virginia

Very disappointed of their customer service. I placed an order online for breakfast before 10:30 am. I got there to pick up the order 1 minute past 10:30 and they refused to honor the order. The young lady at the drive thru lied to me she says that "unfortunately they no longer had the ingredients to make breakfast" why lie and not just tell the truth. I understand they trying to enforce their policy, however, they need to enhance their computer system to not allow customers to place the order. I wasted my time driving there, they could easily honor the order and educate on their policy for future reference. I have been a customer for many years but I will never go back. read more

This is one of the busiest businesses in the area and they are amazingly well organized and efficiently handle the crowds. So don't be put off by a long line, they will get your order to you much faster than most other fast food establishments. The other key thing about this restaurant is the attitude of all of the staff members. They are so pleasant to deal with even at 7AM. They will definitely brighten your day. read more

Ryan you are a rockstar! After sitting in traffic for an hour from Richmond to here, I saw the exit sign & got off. My usual travel time of 5.5 hours started off with a piece of fruit & glass of orange juice, so here was the perfect place to fuel up healthy wise. My cashier was Ryan & he gets 10 starts for being such a trooper in making sure my salad was full of fruit & veggies & no meat. He even to ask his team leader to assist him in making sure he was ringing me up correctly. While my food was being prepared I stepped to the Ladies Room & kudos to the team who are responsible for the upkeep! I returned & my salad, diet lemonade & waffle fries were waiting on me. I so enjoyed both the fresh food & quick recharge. I just celebrate these young people aka students aka employees who take such pride in being respectable, courteous & so engaging in serving their customers. Each employee I encountered was superb, especially Ryan...you all are rockstars! read more

Chick-fil-A - Garden Salad with Fruit, Waffle Fries & Diet Lemonade. - Fast Food Near Me - Fredericksburg, Virginia

Road trips are literally the freaking worst (especially with a baby) but the promise of Chick-fil-a makes everything better! This is my particularly favorite Chick-fil-a because when it's pretty much the halfway point between DC and Virginia Beach. As soon as I see the Fredericksburg sign, I start jumping excitedly in my seat because I know that the promise of sweet, sweet chicken is near! A lot of people feel the same way about this particular Chick-fil-a because it is always super crowded. Do yourself a favor and get out of the car, stretch your legs and order inside -- it's a whole lot faster than waiting in the drive through. My go to order is a medium waffle fries and fried chicken tenders. My fingers swell up from the sodium and I'm racked with guilt from supporting a company with discriminatory beliefs...but man do they make great chicken. read more

Usually have amazing experiences with CFA. This particular location was subpar. I never thought I'd see the day a CFA employee would have such a nasty attitude...all we wanted was fresh food...sigh..on a positive note we did get our food replaced. After all the hassle it makes me want to steer clear of this establishment altogether. read more

An hour away and 47$ and you can't put all the sandwiches in the bag? Had to give my kid my food so he could have something for dinner.

Love it Always Always... Fresh food,Fresh Attitudes.( Only ruined my salad once & I didn't eat that night) But overall AWESOME!! read more

Bathroom is small and always crowded. About 5 employees taking orders, 2-3 employees serving and 5 out of the folks that were working were having lunch together. Make up your mind. Do you have a business or a hangout club?! There about 10 customers waiting more than 20min. I know I was. And cherry on top - the lemonade/iced tea I bought was pure water with ice. Ugh! read more

Lines are ridiculous. Service is generally good but from time to time I don't have sauce or they forgot a fry. The recipes seem like they have changed over the year. It doesn't settle In my stomach. It tastes good but I don't come that often. read more

As I often feel is the case, Chick Fil A's prices are high compared to what you get. However, they turn out food quickly and are friendly about it. This restaurant is clean and efficient despite how crazy the lunch rush is. read more

Russell was very welcoming and friendly, the hospitality here is amazing! He checked in on us to make sure we had everything okay. It didn't feel like a regular fast food place, easily 5 stars! Me and my boyfriend left here feeling great :) read more