Great Shop,,,,sells lots of very interesting pieces,,,furniture to art ,,and everything in…read morebetween...changes all the time,,,and also a warehouse to go look at,,,,saturdays only,,,more goods to look at..

Worst level of Customer Service EVER received from this company. Rude, dismissive, argumentative…read moreStaff. New sofa ( not cheap) arrived with a flaw in back cushion ( told it was a shadow) !!! seat and back cushions flattened and sunk within 2 days. 3rd day of owning the sofa I had to call the Chester Store and voice my opinion. They just did not want to know. Albeit, they sent an independent upholsterer to check it out. He was just as worse as the store staff for being rude And dismissive. told the reports come back with "nothing to do with them" So if I want firmer seating them I can pay for it. !!!! Told them apparently I should have been offered a choice of "fillings" for the cushions At POS which I wasn't offered. So unaware of choices !! Was told. NO you don't as there is only a standard fillings for this sofa. Alas. This staff member never did his homework so if there is only 1 standard filling then there's false advertising going on here. I'm not bothering going to the Customer service manager I'm going direct to the CEO Jonathan Stoker. Let's hope his customer service skills are better than his staff . A month old sofa already looks 5 years old !!! Quality. PS . To be fair the lady who served me was more than helpful

Worst customer service I've ever experienced. Received faulty furniture (even though they claimed…read morethey performed a quality inspection prior to dispatch) they had the audacity to ask us to have it repaired rather than replace it. After at least 50 phone calls later it became clear that the operation had no process to effectively deal with customer complaints we gave up and insisted on a full refund. Would never consider a future purchase, regardless of however competitive the price might be. Only positive we're the sales staff and the delivery team, but the remainder of the operation is shockingly poor from a customers perspective.