I took my baby in there and she was great will be seeing this place again ! I have had my baby boy since he was 4 weeks old read more

Cherrystone Veterinary Hospital - This is my baby boy the day he went in ! He's feeling so much better! - Veterinarians Near Me - Chatham, Virginia

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Fantastic Vet for our 4 cats and 1 dog! Dr. Kay has a heart of gold and a vast knowledge of animals! We've been to Dr. Kay many times since she opened the business! read more

They don't make appointment so thwarting room is ALWAYS crowded. They don't have separate waiting rooms for dogs and cats.

I took my puppies in on 7/3/26 for their first check ups at cherry stonemy girl Nina had diarrhea I felt concerned about I mentioned it they wanted to run a Parvo test first cameback negative they did do a fecal exam on her the dr tells me she has coccidiaShe explains to me that it's not a wormmore like a parasite stress can cause it being that Ijust gotten her&it was a new environment maybe she was stressed she gave me anti-diarrhea meds gave anti-nausea meds gave me metroidazole for Coccidia&she told me took her home &started the meds as prescribed7/11 Nina became lethargic I called Cherrystone no answer I decided to take her to Lynchburg er vet& re-ran the Pavo test&fecal examParvo was negativethe Coccidia was still there They explained to me Metroidazole does not treat CoccidiaAlbon does Lynchburg gave her her 1stdose of Albon& explained to me how Coccidia is highly treatable and has a excellent prognosis If caught early I did catch it early but Cherrystone did not give their correct medication therefore she was not being treated entire time like I thought she was They only gave meds to basically mask symptoms and helped the symptoms so in that nine days she was not getting better but she was not getting worse because they were masking the symptoms with the anti-diarrhea and anti-nausea medicines so July 12 comes around and she starts vomiting, which is not a good sign. Lynchburg told me to bring her back in and so I did and they decided to do a ultrasound on her and they told me That she had intussuseption, and needed surgery as soon as possible Which I agreed to do so they quoted me almost $4000 for the surgery I paid for it signed off on the papers left the vet and I got a call about 35 minutes in telling me that they had gotten her blood work back and that it looks like she is septic and that her liver is not functioning properly anymore they said that she was not stable enough to go through with the surgery at this moment that they were going to be given her IV antibiotics and try to get her stable enough to get the surgery done. They then called me again about 20 minutes later after that phone call and told me that she started agnol breathing And then she died. I called Cherry Stone the next day Explained the situation to Lynn at the front desk, which is Dr. Geyer sister. She told me she would get back to me regarding the situation I never heard from her again I had to call and reach back out&ask someone to have her call me back she told me that she had Looked over the paperwork before she left the offic&that she did not see where she was diagnosed with Coccidia. I explained to her they definitely did diagnose her with itshe told me when she got back n the office she would go over it again& give me a call back Again, never got a call back So I called AgainLynn gets on phone&says yeah she talked to Dr. Geyer& they did not diagnose her with Coccidia I explained to them I had the paperwork I've already came and got it as well Have the med bottle stating for Coccidia on it she asked me what I wanted out of this I said honestly, I've spent $2k in that bills at Lynchburg because of this I just would like you guys to refund me the $256 from the visit I had with you where y'all charged me for things y'all did not do as well as not treating her properly she told me that she would get back to meI never heard anything I filed a complaint with the board& I guess they got notified of it &they reached out to my mom &told her they would not see her dogs anymore& I've got them in a mess even though I gave them plenty of times to handle the situation& they chose not to I told them what I wanted out of it and what I felt like was the right thingShe was always very rude on the phone&lacked sympathy even though I was given sympathy to dr because I understand mistakes happen& it cost my dog her life but I was very kind about it She told my mom on the phone they didn't diagnose her with that that they gave the meds for diarrhea& not for Coccidia that I never agreed to surgery at Lynchburg even though my mom was on the phone with me when I agreed to it cause she was helping me pay for it so she knew that I had agreed to it They have lied about multiple different things&she keeps saying 9days is a long time It can take up to2 weeks to kill them &also if you mask symptoms they can come off like they're doing OK but they're not actually if I go to the doctor tomorrow& complain of stomach pain nausea diarrhea &they run a test on me and tell me that I have a kidney infection& they give me Zofran for nausea and Pepto for diarrhea and Tylenol for stomach pain but they don't give me antibiotic to treat that infection My symptoms can get better because they are treating the symptoms, but eventually, I'm going to become worse because they didn't treat the actual problem This is just common sense I'm very disappointed in the fact that they have lied multiple times and denied accountability instead of just owning up to It read more

Dr Geyer is so patient and treats her fur baby patients with so much love I highly recommend taking your fur baby to see her....you'll love her :) Har staff is amazing also read more

Sat on hold for over 30 min starting at 950am on a Thursday. No reason for this. Also this is after they sent me the wrong vet records

Need to find another vet after 30 years, so disgusted by the attitude about my dog it causes me to want to vomit, loyalty doesn't matter to cherrystone it's all about who you know, read more

Hands down the absolute best veterinarian I've ever been to in all of my years of pet ownership. Kind, caring, (and always busy!) staff. Excellent care. Truly. Dr. Kay Geyer is everything that's "right" about veterinary and her business is such a success as she cares. I've taken five canines here and will continue to take my felines here also. She's fantastic. read more

When looking up this business earlier today, I was surprised to see the low rating pop up on Yelp. These are obviously outlier opinions and experiences as you can tell just how popular Cherrystone is with the local community by driving by during their hours of operation. I doubt many people care to hop online and write reviews but for a small town vet where word of mouth can travel even faster than online reviews (especially in areas where internet isn't always accessible), they wouldn't stay this busy if they weren't great at what they do. As for my personal experience, I could not love Cherrystone more! And especially Dr. Kay Geyer. You can tell she does this because it is what she loves and truly cares about the animals and community she serves. The wait may be long due to their popularity and walk in nature of their practice but it is always well worth it to see her. She takes her time with each patient and even makes a point to ask about their human companions, which always catches me off guard because I'm trying to rush to cover any info on my dog, not able to change gears to discuss myself, so she can get to the line of people still steadily coming in the office. She addresses every concern and treats my dog like an old friend being gentle and understanding of his tendency to be a bit uncooperative. Her prices are always fair and she never pushes medicine or treatments that are unnecessary. You can trust her and honestly, that means a lot when it comes to the care of our dearest family members. I originally learned of this practice from family members who would go on and on about how much they loved the vet here. My grandpa who doesn't have much time or patience for anything these days will drive from Martinsville to see Dr. Kay. Heck, I would even make my dog's vet visits during trips home to visit family when living two states away! I have been bringing him to Dr. Kay since around 2014. Unfortunately now that he's getting older, we need to find a vet a bit more local (which is why I was looking up their number today) but if a need ever arises when we are visiting family, I know exactly where I will go. And I recommend them to anyone I know in the area. I'm not sure what happened in the instances described in other reviews here but I just wanted to offer my experience which I believe reflects the experiences of the greater majority who have taken their pets to this practice. I doubt Dr. Kay has much time to read reviews online but if she ever happens to see this, I just want her to know the lasting impact she has made in her community and the lives of all those who have had the pleasure to meet her. She's truly one in a million and we could not thank her enough for taking care of our sweet boy and other family members' pets over the years. It will be a sad day when she decides to retire but after all the years of hard work and service, I hope she is also able to spend time doing whatever makes her happy. Thank you, Dr. Kay, you're truly one of a kind and so very appreciated. read more

We came from Roanoke to adopt our two kittens. Dr. Kay gave them their shots, spayed and neutered them and kept them overnight to make sure they were going to be fine. She is so professional and caring. It speaks volumes that she built a beautiful facility to take care of abandoned kittens. I can't say enough good things about our experience there. read more

Wife took in our dog who was experiencing lethargy. He was diagnosed with an ulcer and was kept over night to be put on fluids and given an antibiotic. Pricing for his treatment was discussed and agreed upon at this time. Dog ended up being kept for over a week with zero contact from the vet. Multiple calls were made everyday to check on the status of his treatment, but we're always either unanswered or answered by someone with no knowledge of the status of our pet at all. Voicemails and requests with the receptionists to have his vet contact us were also met with no return calls. Flash forward to today's date and we were finally able to get someone with any idea whatsoever what was going on with our boy on the phone and we're informed that are bill was now nearly 4 times our agreed upon amount due to the combination of the accumulated boarding fees accured from his prolonged stay(again due to the fact that we were not contacted when he was ready to be picked up and had been unable to get anyone to tell us as much when calling ourselves) and the fact that his vet apparently took it upon themselves to administer several vaccines that were 1. Not something agreed upon or even requested upon his admission. 2. In no way related to the treatment he undergoing and 3. We're actually vaccines he was already up to date on, so we're entirely unneeded(and possibly even harmful) as well as unwanted. They are now refusing to budge on the price at all, even with regard to the unauthorized and unwanted vaccinations that were given for no conceivable reason and are essentially holding our pet hostage until we agree to pay off this outrages extortion fee they look to scam out of us. It breaks my heart to say that my family and myself are not able to shoulder the price of this con game at this time, so it's looking like we're just out of a family member due to the immense unprefesionalism and greed of these sheisty scam artists. It's an especially crushing loss as our dog was currently undergoing training to act as a service dog to our son who suffers with both autism and epilepsy, and had already played a big part in his emotional well-being, and who has already been greatly upset by the absence of his best friend this last week. All I was asking was to be charged fairly for the services my wife had requested and agreed upon and not be swindled out of hundreds of dollars by some shady vet administering unauthorized or even discussed treatment to my dog to turn a crooked profit out of a couple of marks. Would rate 0 out of 5 if could. Absolutely garbage company. Rot in hell, you souless bastards. read more

you can only get emergency care after hours if you're a client already, which makes no sense because it's an emergency

Having visited two other vets in the area, I was stunned at the lack of professionalism exhibited here. I dropped my kitty off to be spayed without any problem and came back to pick her up the next day. I was told to wait until the doctor could speak to me about aftercare, but an assistant came out about 5 minutes later and delivered her to me. I asked about the aftercare instructions, and I was told (direct quote): "The cut-rate vet doesn't talk to people who are rude." Point 1: I had never been anything but cordial and businesslike to anyone in that office. Point 2: Even if someone WERE rude, refusing to provide health guidance on that basis is telling, because it reveals the vet is more concerned about social courtesy than about THE PET'S HEALTH. Not only was I not spoken to, but I was not offered any after-care medication such as pain reliever, which I'd been offered by my personal vet on the two other occasions I'd had an animal spayed. (I only went to this vet because the shelter who sold her to me said she was spayed, but she wasn't, so the shelter agreed to cover the cost if I went to this particular vet.) One other thing worth mentioning: The vet was in violation of Virginia's reopening guidelines for COVID-19. There was no transparent barrier separating staff from customers; none of the five staff members I saw were wearing gloves OR masks; no social distancing guidelines were visible; and only a couple of the six or seven customers were wearing masks. As a 57-year-old with a history of pneumonia, asthma and bronchial infections, I am at high risk for the disease and cannot afford to risk my health because businesses refuse to follow state guidelines. This should be ESPECIALLY important to businesses entrusted with providing health care, whether it be to humans or our furry friends. I cannot stress highly enough how much I DO NOT recommend this place. One star is one too many. read more

Kay and all the staff care about your pets health. They take great time and patience with each animal. They treat our pets like they should be treated like our babies. read more

Totally trust in the Veterinarian and her helpers. I've always gotten great service for my 3 fur babies. I highly recommend.

Dr. Geyer, is a terrific veterinarian and Cherrystone is a great place to take your pets. I would 100% recommend!

Best vet in the area doctor Kay Geyer is a great vet and very knowledgeable would definitely recommend

Excellent customer really helped to see what was wrong with my cat even though I had to put her to sleep because she was in kidney failure with out knowing it read more

Absolutely disgusted with the lack of professionalism in this establishment. I was told my dog was paralyzed and decided to have him put to sleep. The vet apparently forgot to put him to sleep and in the middle of the night we got a phone call wanting to know if we would like to put him to sleep because he's not getting better. Now they are trying to charge me for keeping him awake. What a terrible thing to do to someone who has lost their pet. read more

I would not recommend this vet to anyone I know! Let me start off with a positive.. On April 29, 2024 Hunter was very kind and treated me as he did anyone else. My Vet Gretna Closed and my Puppy was experiencing a major problem and I contacted Cherrystone Vet Hospital to see if my puppy could be seen and the person answering phone did not want to speak with me and asked Hunter to. They did see her that day, the original greeting receptionist was not kind at all (I have medical issue for speech not being 100% as intelligible as most folks.) Thankfully Hunter quickly assisted me to get me signed in. The tech performed blood work and the doctor came in but NEVER touched my puppy she was dripping blood on the floor. They sent me away with antibiotics and said call if not better. I contacted them on May 11 as my puppy was experiencing a plethora of issues that were extremely concerning and she was out of antibiotics. I was told by the receptionist that I would have to call back on Monday and someone would refill her antibiotics. When I contacted back May 13, 2024 explaining the major concern at 8:30am I was told someone would be in contact with me at 12:30pm I called back as I and was told they were busy and someone would call me back. May 14, 2024 no one had contacted me back so I contacted another local Vet and they said based on symptoms come on RIGHT away! So I did, my Puppy had a workup and had to have to be kept for massive dosage of antibiotic due to having TWO serious infections and was requiring SURGERY same day as urgent visit (yesterday)! After showing the new local vet the antibiotics given to my puppy they stated this was too small of a dose and was dosed for a puppy half the size, which is why she did not respond to it. My new vet called Cherrystone Vet Geyer and I received a call from a staff member at Cherrystone with an apology but honestly my puppy was not helped and needed urgent care and all I wanted was help for her. Genuinely disappointed in the lack of care I received, I do not care about the rudeness towards me. I'm not sure if I was treated how they treat most of their patients or if I was treated different because i'm different and they simply didn't want to deal with someone who wasn't a healthy and normal pet parent. Regardless would like to give this review for someone who is thinking of becoming a patient to consider you may not get the care you are hoping for. read more

I have brought my animals to Cherrystone for quite sometime. Kay Geyer is very caring and knowledgeable. She doesn't push you to make decisions for your pet, eventhough it is obvious of her true feelings and she will tell you. She has respect for you as a person and a pet owner. She takes your feelings to heart. I'm sure if you were mistreating the pet, she would argue though. One thing I really like about the office is that the secretaries will call you the day after you have an appointment to check on your animal. Now what Vet or Doctor for that matter does that???? They have also sent me sympathy cards when my animals have died.. That deserves an A plus. The only reason I would not give 5 stars is because the office is so busy. I guess that is because Kay Geyer is so good. I think she needs another Vet to help. Then again, could she find a worthy one? I know mistakes have been made since they are so busy. I have seen this myself.. Sometimes due to misinformation or younger employees not completely following through on things that need to be done or said.. They are inexperienced in communication, etc. In this instance, it is extremely important for the pet owner to practice diligence and research their pet's health and history. Cherrystone is just too busy that I am concerned that proper care can be given to patients. I don't feel completely comfortable when I feel rushed.. Some of the employees just seem stressed. Cherrystone is open on Saturdays until noon. People seem to pour in at the last minute. Doors do not seem to be locked at noon, unless I missed something. Like I said, the office is busy. Would I take my pet here? Yes, and I have. Definitely if it was something minor. If something serious,, yes but be aware of how busy they are and mistakes might be made. read more

My animals have always received excellent care. They were even able to save my rooster that had gotten attacked by dogs.