The first time we used Cherry Window Cleaning, at the beginning of the pandemic, they cleaned just the exterior of our windows and we were very pleased. The second time, however, has been a very unfortunate experience. They had to return to clean some windows in the basement and garage that they completely missed, and to reclean a couple of windows near the kitchen sink. Also, two window grids in a 2-story staircase fell out and one broke (this was even after I had cautioned the cleaner that they must be securely clicked in or that might happen). That was at the end of MARCH 2022. After multiple emails and phone calls, they finally picked up the broken window grid for repair at the end of MAY. It is now JULY 1st and I still do not have my window grid returned & replaced. read more