Waited for 2 1/2 hours (after my online appt time) and health care provider (I don't think she was…read morea physician) did absolutely nothing for me. I got the feeling she did not know what she was doing They took everyone back (except 1 person) before me that arrived AFTER me Editing to add- because this provider was extremely incompetent I had to go to a different urgent care the next day. I was struggling to breathe even though my pulse ox showed a good result. Today I saw a provider at a different urgent care (Chenal urgent care is the place to go to)that listened and cared. He did a chest X-ray that showed really bad bronchial inflammation and gave me a steroid shot. I do not recommend Baptist urgent care even if you think you are dying. They do not care. They are incompetent. Also, someone who works there smells horribly of cigarette smoke. It was floating around everywhere. I know it's an employee bc they came into our room to turn off the machine that was making our room freezing cold and when she came in we got the horrible cigarette smoke smell again

Tried to take my mom there because she seemed dehydrated. They said they did not have IV fluids at…read morethat time. Why would an urgent care not keep IV fluids in stock?

Walk-ins not welcome…read more Apparently they switched from walk-ins welcomed to "by appointment only". They just forgot to tell everybody. Besides, on paper they look like they have not been open in 6 years or just simply not review worthy. Maybe after a few more "by appointment only" patients, they can afford to update their door signs and street sign. It's a scratch.

The staff is very friendly! They assisted my needs and took care of me at a quick pace. Well…read morerecommended clinic to meet your needs and get taken care of.

HORRIBLE. Office staff was nice but "provider" there 7/3/25 was more worried about getting out of…read morethere on time than treating a patient and refused to treat my mom. Told us to go to ER. I thought these places were for non-emergency cases. I'll never go back there again.

The staff was polite and knowledgeable. Our visit only took about 30 minutes total. Will be back in…read morethe future.

The doctor and nurse that put my stitches in were wonderful! Great care! The receptionist was…read morehorrible and when I went back eleven days later the receptionist was much better and I had to pay another $50 to get my stitches out because I should have been there in 10 days. Yet they never communicated that clearly and never offered to set up an appointment for me to return. So while the original nurse and doctor were wonderful the front office help is extremely lacking!

The receptionist is probably the rudest person I've ever spoke to. I had one simple question about…read moreadipex (A weight loss pill I had been prescribed at a different location), and she acted like I was so stupid and she had never heard of anything like that. Kind of concerning since this is place with doctors and nurses!

The staff were friendly but the cleanliness is awful. We checked in and went to a room. I saw how…read moreterribly dirty it was and we immediately left. The room smelled of weed. The lady in the front was so apologetic when we walked out she refunded our money. Save yourself the trip and go to any other urgent care. Even the furniture in the waiting room appeared to have came out of a one star motel.

Dr. Murad and his team saved me a trip to the emergency room! They are friendly, caring and…read moreefficient. He went above and beyond to care for my wound days after the accident and heard other patients in the waiting room say the same. I would highly recommend you see him, whether you need stitches like myself, or you are fighting a virus. He truly cares for his patients. Also, his hours can't be beat!!!!

Thank God that the hospital seems to have hired competent doctors. But I'm certain that other…read morehospitals do the same PLUS competent non doctors. Our experience was one of absolute disbelief. It's obvious that many are there just for the paycheck and not much more. One of these "staff" does the bare minimum and had to be told by us that there's more to it than he just did. Plus, the staff has no problem leaving things on the floor, to include water!! I asked them twice to take care of it before the fluids were cleaned up. Then a nurse did it by grabbing a towel and wiping it with her foot, then looking at me like, "You could have done this". I'm sorry (no I'm not), but I've asked TWICE for the help to clean something that we didn't mess in the first place and I have no idea if there could be a biohazard involved. I mean, we pay BIG $$$$ being here so act like we're your customer!! Then the food?!! I get it. Hospital food in general isn't the best. But Friday they basically tossed what they had in a covered dish to Teri without asking what she'd like. My wife had dozed off. Then a staff member actually brought food in, unannounced, we didn't know what or how they decided to bring her food, but instead of placing it on the bedside table, HE LITERALLY laid the entire tray on her stomach and walk out!!! They didn't give her a menu! When my wife took the lid off, it had (get this!) lasagna and pancakes!! Who eats lasagna and pancakes?!!! She didn't eat it. So the next day , I specifically asked if they have a menu. And they said, "I think so". Someone brought a menu that wasn't impressive, even for hospital food. This morning a rep from the cafeteria actually took her menu for today and tomorrow. Computerized tablet and all. Well, my wife ordered vegetable soup. They brought tomato soup. She ordered banana pudding. They brought vanilla pudding - with a side of banana!!! She ordered a grilled cheese sandwich. It might have been "grilled" but it was cold as a hockey puck - one side was actually cold to the touch, as if it was taken from an ice box and "warmed up". Why is this so hard for people to understand?! The day came when they were to release her from the hospital. Meanwhile the IV bag was empty and the monitor kept beeping. She called the nurses desk. They said they would be right there. 30 minutes later, no nurses had shown & it was still beeping. (The nurses station was literally just across the hall and down one room!) So I went to the nurses station and they were sitting around shooting the breeze! I told the RN that the monitor needs turned off and she said it depends on why it's abeeping. To which I replied, "Well, would someone at least go check on it?!!" So the RN checked and confirmed it was the IV bag needed replacing. (Why did it take so long to come to this conclusion?!) I would never recommend this hospital for anyone to end up in. It honestly seems they are more apt to hiring DEI help rather than well-qualified people. The proof is in the Vanilla Pudding with a side of bananas (when even the most BASIC hire knows what banana pudding is!) I'm only giving them a generous 2 Star rating because the doctors did a fine job on what they needed to do.

I came to the ER after outpatient care failed and my symptoms worsened. While I was seen, the…read moreinteraction felt rushed and incomplete given what I was experiencing. I was having significant ear symptoms and difficulty breathing comfortably, but the provider spent very little time in the room, told me I had an ear infection, and left without much explanation or reassurance. I understand ERs are busy and providers are managing many patients, but when you're already sick and scared, feeling minimized makes the experience much harder. I left without feeling thoroughly assessed or cared for. I hope this feedback encourages more attentive communication, especially when patients are clearly struggling.

Baptist Health Urgent care, West…read more Part 2: Tia Wallace called me this morning and apologized for the long wait... which was nice. Then I went on to say how I actually thought they were part of Baptist Health Systems (which they are not). I told her that all the medical information that I shared with (Medicare card, secondary insurance card, birthday, etc.)...I would like some assurance that this information was or would be deleted. She said she would have to speak with her supervisor about that and she would call me back in 20 minutes. That was over 6 hours ago. I do not want them storing or using my data in any way. This is very deceptive for them to advertise as "Baptist Health Urgent Care". I need assurance that my information has been dealt with properly

Extremely Disappointed with Dr. Angela's Attitude…read more I normally don't leave reviews, but this experience was beyond unacceptable. I visited the urgent care at 6805 Cantrell Rd hoping for professional and compassionate care, and instead, I was met with Dr. Angela's cold, dismissive, and condescending attitude. Her tone was rude, and she delivered information as if I was wasting her time rather than seeking help for a genuine medical concern. She didn't seem to hear me out, rushed through the short conversation we had, and made me feel completely invalidated and uncomfortable. There was absolutely no empathy in her delivery, and the way she spoke to me was not only unprofessional, but borderline disrespectful. I left feeling worse than when I came in -- and not because of my health issue. Urgent care should be a place where people feel safe and cared for, especially when they're not feeling their best. Dr. Angela did the exact opposite. I will not be returning, and I wouldn't recommend this location to anyone who values being treated like a human being.

UAMS Health - Simon C. Mears, M.D. - Orthopaedic Hospital…read more Dr Mears is an excellent surgeon. I'm very grateful he did my left hip replacement after I fell. He was precise and I have zero complaints. I would recommend him to anyone. Dr. Mears staff at UMAS Orthopedic Hospital were wonderful. Every one except the APRN were great. The APRN I believe was on a power trip and wanting to show me who was in control. She did nothing to help me and was very condescending to me every time she was in the room. However the Techs, Nurses and Dieticians were amazing. Such great people and very helpful. The nurse in the recovery room was awesome. She even came to see me the next evening in my room. I totally felt blessed to have the complete staff that I had. I wish I could remember all the names because they deserve recognition. I recommend UAMS Orthopedics Hospital 100%. Sarah my last Nurse was so helpful in finding me a pain Med that wouldn't lower my BP when the APRN wanted to give me low dose Toradol which does nothing for pain. Nurse Sarah went above and beyond to find something that was truly helpful at least for almost 3 hours. It was tough having no pain meds for many hours but I made it.

Horrible. They released my aunt, who was having multiple seizures, found naked and raped on the…read moreside of the road, and they said there was nothing wrong with her!! They lied and said she had no seizures while there, but the day she was discharged she had THREE!! They knew she was having hallucinations and said it was because of the seizures. They said there was nothing wrong psychologically either (after being drugged up and RAPED). We took her all the way to the Cleveland Ohio Hospital, where they admitted her immediately for over 7 days, they were horrified by her treatment at this hospital. She needs 24 hour care. This hospital is so ridiculous, and should be shut down for malpractice.

They are literally the sweetest people! From the woman who greeted me at the door to the APRN,…read moreRachel. Carol, Nicole and Rachel are the 3 names that I remember and they were all very sweet. This was my first visit here. Booking an appointment was easy and I loved the online check-in and registration process, which meant less paperwork and time in the waiting room once I got there. I was searching for a new gynecologist office & I think I've found it!

I'm pregnant!! Everyone, from the moment I first walked- in…read morewas friendly and welcoming. I just love coming in here for my prenatal care.