I've been a customer of LendNation for over 5 years and the customer service has always been…read moreexcellent and the employees friendly and genial. I'll continue being customer although I don't really need to use the service anymore. That's how good the people that work there are.

They do not exchange currency. Nice place though, clean. Maybe do future business with them.read more

Spent all afternoon at this dump was not able to get even the simplest task done…read more I was trying to consolidate accountsBanker wouldn't even talk to me She pushed me off on a young teller that did not know nothing about nothing I think Monday I'm switching checking saving and Credit Card to UK Federal Credit Union Chase sucks Especially Alexandria drive Avoid at all cost

First of all, they almost never answer the phone. I spent two weeks trying to reach them and…read morecouldn't so I showed up unannounced and was treated me very rudely. Then, the manager who was supposed be working on a document for me went on vacation without delegating to the task to someone else.

I cannot say enough good things about Chase's main branch here in Lexington! Toward the end of a…read morerecent vacation my debit card was compromised, but (stupidly) it was the only card I had taken with me so I couldn't necessarily turn it off. Instead, I transferred almost everything into savings and hoped for the best, then called customer service just to have a record of the conversation in case there was a dispute later as to why I didn't turn the card off. Upon returning to Lexington the first thing I did was visit the Main Street branch to cancel the card, and upon doing so I realized that the illegitimate transaction combined with an automatic payment had resulted in a small overdraft. Desmond was the person at the desk when I arrived, and he could not have been more patient or helpful; he also talked me through various tips and tricks within the Chase app that could help me manage my accounts better in the future. He was so kind and sweet - exactly the person I needed to encounter after a somewhat stressful return strip! On top of that, I needed to submit a secure message about the situation, so a manager (?), Anita, stepped in to print the form and talk me through the steps of what we were doing. Truth be told, I could have done every bit of this online, without assistance from real life humans. However, I am still a relatively new Chase customer, so this having been the first hiccup I've experienced with the company I felt more comfortable going to a branch to make sure their processes weren't vastly different from other banks I've been with in the past. I frequently mourn the loss of good customer service in modern society, but Desmond and Anita completely hit it out of the ballpark! They had no knowledge of the other tough tasks in store for me today, yet they made this a seamless and simple exchange, all while renewing my faith in humanity. THANK YOU!

Great local bank with good service. Always helpful and friendly. Benny at Harrodsburg Road is my…read morefavorite! Had a card that compromised dues to fraud and they caught it right away and helped me resolve it.

Seems... okay so far. I just opened an account and deposited a check from the Commonwealth of…read moreKentucky, and the teller said there's a mandatory 5-day hold on it. He said that will also happen occasionally with large checks, "such as $20,000 checks." I asked, "What about $10,000 checks?" He said, "Maybe. I'll have to check with the manager." What? Every time I deposit a large check they're going to put a hold on it? Even if it's from a very safe, known organization like the state of Kentucky? When I opened my account, nobody gave or sent me any credentials for my account. I waited just over a week and then called them, and the support guy gave me the info I needed to create an online account and log in. Well, almost everything I needed. I had to call back and ask why it wasn't working, and the answer was that the account number I needed was the last 10 digits of my account number, not the entire account number. From what little I know so far, seems like they operate more like a bank than an actual credit union. Time will tell if I continue to use this place or not. I'm just not sure yet. They do seem to have a nice app.

Very poor communications! UK CREDIT UNION took over Cove Credit Union - and it is a total mess…read moreespecially related to the cove credit card. I've made 4 attempts to address the issue and can't seem to find anyone competent that can help. all I want to do is access my credit card account and they can't seem to help! what?!?

This is the bank I use for my Non Profit. They hooked me up with a really good account where I am…read morenot beat down with fees and fines. I met 2 or 3 people here and all of them are great. They are kind, helpful, and very understanding. They personally showed me how to use the virtual ATM and everything. I would recommend them if you are looking for a new place to bank. I may move my main account to this place as well.

I've visited this location mostly after hours. It's located by a busy shopping center on a very…read morecommercialized street. Perfect location to grab some cash on your way to an event, restaurant, or shopping trip.

Fifth Third is my go to bank for everything. I love them. On this specific day I needed to stop…read moreand get cash for volleyball and make a deposit. I went through the drive thru. I was going to go through the ATM, but there was a sign up that said there was no paper for receipt. I ended up driving back around and then going through a teller lane. The lady was friendly and chatty. She apologized for the ATM being out of paper. That was nice of her. I deposited my money checks and got cash. WIN WIN. I was back on the road in no time. Getting out at this specific location is tricky during certain times of the day. Be careful.