Discovered this gem while traveling the road with my grandson. Found a great deal on Booking.com…read more So impressed, decided to book a room for the return drive. Comfy bed. Nice pool. Beautiful architecture. Excellent buffet breakfast in formal dining room-- felt like a B&B experience.

Aside from the old mansion, pretty standard Best Western accommodations. The standard king room is…read morespacious, but starting to show its age. Fake wood tables and nightstands. The included breakfast not bad--buffet style with selections that will be familiar with anyone who has stayed at a Hampton or Fairfield. No butter or jam for the toast, and hotel staff all in hiding, so no requests possible. The one highlight was that the check-in desk is in the bar, so I was able to slake my thirst instantly after a long day in the car. Some staff were friendly, some clueless, so normal customer service for this level of hotel. Good for one night.

I needed a place to stay between Birmingham and Atlanta, and was glad to find this hotel within…read moreeasy access of I-20. The front desk was welcoming and efficient, the room was clean and comfortable, and I felt safe as a solo female traveler. There were a lot of trucks in the parking lot, and I couldn't find an EV charger but otherwise it was a good easy stay.

Nice hotel with all the amenities. Only drawbacks were monotonous limited breakfast choices and…read morefitness center that's not 24/7. However, they do have a partnership with a local 24/7 fitness center that you can access for free. Customer service was phenomenal and laundry prices are reasonable and it's in a convenient location with quick easy access to restaurants, banks, highway, groceries, etc. I would stay here again.

We scheduled a meeting room & catered event. The staff was very accommodating and helpful setting…read moreup our preferred table placement before the event. Large lobby restrooms are conveniently situated. The hotel also has a couple of outdoor areas which is nice for guest overflow. The hotel is clean and well kept. We will use them again.

I stayed here for a night while in town for some business meetings. This may have been the best…read moreCourtyard ever! Outside of a couple of hairs I saw in the bathroom it was very clean. My room was well appointed and it had outlets galore! I never had to look far to plug in my phone or steamer or any other gadget - a rarity in hotels. It was quiet overall but there is construction nearby which could disturb day sleepers. Worried about the most germ filled item in rooms..the remote? No worries, they even provided a disinfectant wipe for it! The staff were upbeat and friendly from the front desk to the Bistro, it was very impressive. The only other issue was the carpet near window was wet so there is leaking somewhere. Other than that they are great and so so close to five stars in my eyes!

Lobby, staff, and breakfast are wonderful. The rooms need updating - smelled musty like it was a…read moresmoking room until 1995 that had never been updated. Carpet on bare feet felt pretty grimy. Sheets and bathroom clean. Staff amazing!

After reading some previous reviews, I was concerned about my booked stay. The hotel was obviously…read morea little older but the front lobby area was clean and my room was clean. Sheets looked crisp and white and the bathroom was spotless (thank you for no hair) . The front desk attendant was very pleasant and helpful about the breakfast bar. So far, very nice. The only thing I will say is the room smelled a little musty, I sprayed my Lysol to freshen it up. Maybe the carpets need cleaning/freshening? Also, one other small item, when I went to take a shower, the diverter on the tub spout was really difficult to pull up. Didn't hang around for the breakfast as I needed to get on the road. The desk clerk was very friendly and helpful on my checkout.

I stayed before at an America's Best in Oregon a few years ago and this was a similar experience…read more Great price , with tax $63 using Hotels.com. The room was clean and pretty well maintained or partially renovated. The shower was powerful and felt great after a long drive. The bed was not as good for me , very firm. The driveway in is a little confusing especially at night since it's off the highway behind a gas station. The employee that checked me in was nice. It was a one night stay driving from Oklahoma to South Carolina. Parking is directly in front of your room. I would recommend this motel for an overnight stay.

beyond nothing like advertised. misleading prices and zero customer service. room looked no where…read morenear similar to the pictures posted. the room was absolutely disgusting. not only was the room filthy but it reeked of cigarette smoke, to the point i couldn't breathe. i opened a drawer and got overwhelmed by the smell of pee. the toilet did not and was not flushed. the floor was not swept. everything was dirty. there was a swarm of wasps/ a wasps nest outside our door. when asked for help the lady working the service desk did little to nothing and wouldn't take the earbuds out to speak to us.

We didn't have any hot water when we went to take showers. Maggie at the front counter was so…read morehelpful and friendly. She offered us another room. Everyone we encountered that worked for Hampton Inn was very nice. Our stay was very enjoyable. We will continue to stay at Hampton Inn Jacksonville for all of our bicycle trips. Thank you!

Where should I start? Wednesday before Thanksgiving and this hotel could not keep electricity on…read morewith power constantly going out and alarms going off up to 2:30am and a visit from the fire department. So much for a good nights sleep heading into a large family Thanksgiving gathering. The pancake mattresses are by far the worst mattresses I've ever slept on in any Hampton Inn from Pocatello, Idaho to Huntsville, Alabama. 2am I had to drive 14 miles round trip , waking up family to borrow a battery backup for my CPAP. Walmart was closed due to the holiday. Next morning we had power briefly and water pressure is an abstract concept at this hotel. Power went out... again. We left at 10am for the family gathering with wet hair. Speaking to my sister in-law and I was shocked at how recently this hotel had been built. The apartment I rented at age 19 from a slum lord had better electricity and water pressure. Second night it seemed like the electricity problem was resolved. Sleep deprived from night before we managed to string a few hours of sleep. Third night, last morning we were abruptly awoken by the fire alarm in our room. After we finished our heart attacks and peeled ourselves off the ceiling to learn from an employee that a piece of toast burned in the toaster in the continental breakfast area and set off the alarm for everyone... even us on the 4th floor. We took about a decade long hiatus from our then favourite hotel chain, Hampton Inn, once we bought our camper. We recently sold it and this is our first time back to Hampton Inn. It is amazing how far the quality has dropped off. Pancake mattresses, dribbling shower heads, unreliable power and a ridiculously sensitive smoke detector. All in a 5 year-ish old hotel. One star is too generous. Absolutely the worst hotel stay anywhere. Do not stay here.

HORRIBLE EXPERIENCE! My check-in time was scheduled for…read more3:00 PM, but when I arrived at 4:00 PM, my room was not ready. I was initially told to wait, and when I returned at 4:15 PM, I was informed there had been an issue with another guest and that it would be another 30 minutes. Unfortunately, this delay extended significantly, and I did not receive access to my room until approximately 5:23 PM -- over two hours past the guaranteed check-in time. Traveling with a child made this delay even more difficult, and this level of inconvenience is unacceptable, especially for a stay that was LESS than 24 hours. My interaction with General Manager Nicole Jones was extremely disappointing, unprofessional, and rude!! When I inquired about compensation for the delay and inconvenience, her response came across as dismissive and unprofessional, which only added to the frustration of the situation. To make matters worse, when I finally entered the room, it was not in acceptable condition. The carpet had visible stains, raising concerns about cleanliness and calling into question why the room required such an extended delay! Between the delayed check-in, poor room condition, and lack of appropriate customer service from management, I will NEVER be returning to this location.

I rarely leave reviews, but this experience needs to be shared…read more We had a reservation at Home2 Suites by Hilton LaGrange for Easter weekend to visit my husband's 84-year-old aunt. Just two days before check-in, we were informed that she tested positive for COVID-19. Out of concern for her health and the safety of our household--including a child still in school and working family members--we made the responsible decision not to travel. We immediately contacted the hotel to explain the situation and request a one-time exception to their 4-day cancellation policy due to this unexpected medical emergency. We even had documentation. Unfortunately, what we were met with was a complete lack of compassion and professionalism. When I spoke with the manager (Nicole), I was told she could not speak with me because there was already a case, and the call was abruptly ended before I could even explain the situation fully. This was not a case of poor planning or last-minute convenience. This was a health-related emergency involving an elderly family member with COVID-19. Policies are important, but so is basic human understanding--especially in situations like this. I am extremely disappointed in how this was handled and hope that someone at a higher level within Hilton will take the time to review this situation and do what is right.

We stayed for two nights and were overall satisfied with our experience. The staff was polite and…read morehelpful, both at check-in and when we requested a spare toothbrush. The room was fairly clean, though there was a strange adhesive residue on the hair dryer and some general wear and tear throughout. Our view was directly of the brightly lit hotel sign, but thankfully it was quiet, and the curtains filtered the light well enough for us to sleep comfortably. The TV wasn't a smart TV, and the DirectTV options were pretty limited, which was a bit of a letdown. However, the breakfast was hot, fresh, and covered all the basics--nothing fancy, but it hit the spot. We didn't expect housekeeping mid-stay, so it was a nice surprise to come back to a tidied room with the bed made and trash taken out. A solid stay overall, with a few quirks.

Clean but worn out. Rooms were clean. Area seems safe but…read morethings are aging and look it. There were a lot of contractors staying here. Considering the condition, it's overpriced.

Well I hate to complain but was not a great experience-tv would not work, ofc came and no idea,…read morecalled mtce. and he said someone had removed a part to play games. Then had to turn off room ac since it sounded like a jet taking off and if u adjusted it one degree it jumped to heat. The morning shower was another issue - the diverter was set to hand held and didn't know how to get to regular shower. Seems like a housekeeping checklist should include all items wkg. Wish we could get our points back. Would not recommend. Mtce guy was great!

Was IK. Not the quality of Hampton we like but it was quiet, clean and convenient. Could improve…read morehot breakfast menu.