Bethany has the magic touch with struggling swimmers! My 7 year old son has been struggling to swim…read morefor quite awhile, and Bethany immediately identified what the issue was and how to coach him to get him over that hump. My son can also be extremely strong-willed and defiant at times and Bethany wasn't phased at all and could work through the issue with my son. She has the magic touch!

This review is for the swim lessons. My children attended both the tadpole and minnow swim lessons…read moreat Richmond Hill Swim Club. The lessons are thirty minutes daily for five days. The club has good selection of times, but you have to register early as space is very limited. They do this to ensure an optimal student to teacher ratio. In our case it was no more than three students per instructor. My only complaint is that I wished there was a follow on class for my kids. For example, after you complete minnow-1, you should be able to progress to minnow-2. Instead, the sequentially numbered class is for a different age group. The best you will have to do is be attentive to the instruction and practice with your child once classes are over. I highly recommend swimming classes for your children as soon as feasible, and I do so with heavy parent involvement (to get most from the classes).

Great! Seven-year-old grandson learned to swim in less than a week. Instructor emphasized what to…read moredo to save yourself from drowning.

My 3.5 year old granddaughter had her first lesson yesterday with Sarah. She loved her lesson…read more Sarah showed her how to go underwater without holding her nose which she adapted to immediately (her Dad & I had been unsuccessful). She's so proud of herself. Sarah kept the lessons playful and encouragingly instructive throughout the 30 minutes. We look forward to her continuing success.

The instructions are wonderful and I highly recommend them, especially Justin and Vicky. (If you…read morecan hire them outside of CSS, go for it!) Office manager Jerrica is professional, helpful, and responsive. Jerrica has helped correct billing issues where I was overcharged, and helped cover-up the errors made by the CSS owner. (Example, when the owner came out to my house to view my pool at the wrong time, the owner blamed Jerrica for messing up her schedule. I know this was not Jerrica's fault, but at no point did Jerrica blame the owner.) However, this one star review is a reflection of the company itself and its sketchy business practices, most recently an illegal breach of contract imposed by the owner. The Pool Partner contract does not have a termination date, but does have a 90-day clause for property managers to terminate. I received an email stating that my pool partner contract was going to be cancelled: An egregious violation of their terms stated in their agreement. When I pointed this out (with documentation, along with dates of other billing, and communication issues) the owner cancelled my baby's swim lessons effective immediately. I suspect she may have been offended because I bolded each time she was supposed to reach out (such as to provide a copy of CSS' Certificate of Insurance) and she did not respond back. Again I highly recommend the instructors, but sadly the owner has no business accumen which creates a headache to be a backup pool partner. Use the instructors, talk to the office manager, but beware of sketchy business practices.

Truly the most horrible experience I have ever had! Please avoid this place if you have little…read moreones. My son came close to drowning due to instructor negligence. I had to run in and pull him out of the water because his instructor's back was turned the majority of the class time to my son and another male student, only focused on one female student. The instructor put my son on the edge and when he could not pull himself out he fell in the water which was over his head. He is 3!! He could not touch and was under water. I ran in from the watching area, had to open a door and go inside and still made it to him faster than anyone in the pool. I asked for cameras to be reviewed so this does not happen to any other children but they said there are not cameras in that area. My son is now traumatized around water. If you have older ones who can touch then you might be okay here but if you have little ones run for their own safety!!!

This place has been wonderful for our three years olds. They absolutely love the lessons- they done…read moregroup lessons and private lessons. Lindy is a wonderful teacher and the twins really look forward to their weekly class with her. Lots of private change rooms, restrooms are always clean, the front desk staff know our kids by name when they arrive. Five stars!

We love Sink or Swim and the whole team of swim instructors. We enrolled my niece when she was just…read moreover a year old. By the middle of the first season she had the skills to orient herself into a floating position and hold it. It's such an important skill for toddlers to have. She's now 3 1/2 and is very comfortable in the pool. We started my 1 year old granddaughter this year and she's already doing great. Which instructor would I recommend? ALL of them. Sink or Swim does an amazing job of finding people who genuinely care about the safety of all of our children. We have had lessons with Clint, Trish, Anna, Claire, and many others. If you are interested in swim lessons for your child that focus on drowning prevention, give Sink or Swim a try.

My grandson enjoyed his lessons. He especially liked his swim instructor, Taylor. He has conquered…read morehis fears and enjoys the pool. I look forward to returning next year. The owners are great as well. They are very responsive to inquiries. Great place and highly recommended.

My great-grandson had Bella for his swim teacher until recently. Bella is so amazing. Her…read moreenthusiasm for her job is contagious. She is so caring and good with her students. She always takes the time to give parents a report after every lesson. We are really going to miss her. B Grigsby

The most professional, caring and qualified swimming instructors I have ever met! The best if you…read morewant your kid to learn and love swimming!

I sent my 2 daughters there, they always talk about how much fun they are having with their…read moreinstructor named Jackson. Almost immediately, the improvement was amazing! My girls are starting swim team for our neighborhood this summer!! Thank you Brighton

When we moved to the area one of the first things we looked for was a great swim school for our…read morelittle boy. They are many in the area but Brighton was in the neighborhood and had excellent facilities. Fast forward two months and he loves coming here every week. The teachers are super sweet, great coaches and the little guy is progressing nicely. He is too young for competitive swimming but wants to do that in two years. If you are looking for a swim school that takes care of your child and teaches the fundamentals and beyond of swimming look no further.

I liked this YMCA, until I went to another one. We attended swim lessons here. The instructor was…read moregood, but I found a better one! This YMCA didn't provide me a breakdown of what my toddler was going to go over. I didn't even know that was a thing until another YMCA gave me a welcome sheet at the first class! They set the standard high. It's summer, so there are a lot of people and summer camps, especially with it being a noon class. They could definitely increase the seating area for parents, and put more shaded areas. The pool is a little tight. The kids water play area is awesome, for babies and older kids. It's not a terrible YMCA, but it's definitely congested and I've experienced better instructors and customer service elsewhere.

Great points: many great programs for all ages. They have now expanded their hours for the gym to…read more10 pm. Clean showers, steam and Jacuzzi area. Huge amount of lockers! They have automated the gate/entry and that same gate card works at other Y's. The desk staff are always welcoming and supportive and do their best to answer all questions. Free Wi-Fi and a lot of TV's for watching. Good points: they have opened the gym area so that it doesn't have that walk of shame feeling where everyone is staring at you. I hated walking through the treadmills as if I was being judged and I'm in fair shape. Cons: even though it was opened up/remodeled, the free weight area is still a tight space and you still have to learn to walk around and not hit someone in the head with your weights. The worst: the YMCA officially became the Y a few decades ago. i.e. there are women here and the goal became to not be so beat you over the head with a bible. I am a Christian and go to church faithfully. And yet, this place hired a chaplain. Why? And why for incredible amounts of $$$ with benefits and a car when it's supposed to be for the community at large? For over $100k, there are far too many things that are needed: more stuff for the elderly, disadvantaged, poor, children....... more trainers that help all for no cost. I find that the full time staff ignore most of the people including the elderly. Richard in the wheelchair is the only full timer (?) that talks to everybody.