Jessica Wilson was amazing!! She helped my wife and I purchase our leased vehicle at a time when…read moreeveryone else gave me the runaround. She called, emailed when she said she would and made sure everything was right. She even had another great Cardinal employee Brett Sandy help as he is located near me for paperwork. I can't say enough good things about her and highly recommend her. Thank you!!

Bankers here are always so friendly! Fast and efficient as well. There is usually no wait through…read morethe drive through or if there is, it is always a very short wait. No complaints!

After a death in the famiky we went to change names on accounts and all went quickly and smoothly…read more It helped relive stress.

Not the best location, but everyone there is so friendly and takes the time to talk to you and…read moreexplain things to you. They also had the best CD rates that I could find. I switched to Huntington after being a long time chase customer

I stopped by the Willoughby location late in the day to open a savings account, without an…read moreappointment, hoping someone might be able to help. The manager kindly welcomed me into his office and assisted me through the process, even though it extended past his usual leaving time. He remained calm, professional, and courteous throughout. I truly appreciate the patience and dedication shown by him and another associate who stayed late on a Friday to ensure everything was completed. Thank you, Willoughby US Team!

They had a number of hoops I needed to jump through before I could open a business checking account…read morewith them. I said thank you and drove a couple miles up the road and opened a business checking account with Chase within an hour

Professional, secure, friendly. As with all Cleveland banks, policies vary for interest on…read moreaccounts, annual fees, fees for off-bank transactions, etc. Make a spreadsheet and compare features of the top ten banks listed and make your choice. All things considered, I'm happy with Chase

I couldn't be more impressed. Brandon was great and very personable in helping me set up a new…read morechecking and savings account. He even gave advice on saving to purchase a house. Seriously so happy I made the switch!

I found a service charge of $95 on my statement. Called the Willoughby branch, the phone just rang,…read morenobody answered. Called corporate, found out it was the charge to send a domestic wire! It is advertised as $25 service, but they charged me $95! This is not a serious bank, run, don't walk away!

The only manager at this branch is just awful. Whenever I go in here, the tellers are amazing and…read moreso are the bankers. But they all seem so unhappy working here. I don't know if it's the branch or the bank altogether that makes them unhappy being there. But from personal experience, the manager should NOT be management. It seems like everyone there likes their job but hates their boss. Apparently she's useless when it comes to helping employees and even worse, customers. I've closed my account because of this branch, and by that, I mean management. HIGHER UP'S!! Pay attention to the management you place in your branches. You have amazing employees who are willing to walk out because of crappy managers.

This Chase Bank is a brand new location, state of the art facility and exciting! The interior is…read morebeautiful for a bank! A lot of blue accents, with a very lake vibe and it was also reminiscent of the blue colored Chase Bank logo. It's in the same location of the former 5/3 Bank, to avoid confusion. The front of the building faces Lakeshore Blvd. with a nice lake view. I went there recently and worked with banker Diana for my financial needs. She was professional, personable and patient. She answered all my questions and got the results I was looking for. The entire staff was very friendly and accommodating. I might also add that this particular location does not have an auto teller, you have to go into the building for transactions other than using the ATM and night deposits. I was told that they took the tubes away for the tellers during the renovation. I'm sure it's for safety reasons as well. I've been with Chase Bank for years now and wouldn't hesitate to recommend them, specifically at this location.

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

I just can't say enough about the team of amazing ladies that work at this branch! Always treated…read morewith kindness and professionalism every time we visit!